My Windows 7 machine died, so I bought a new computer that runs Windows 8 and immediately updated it completely and upgraded it to 8.1. I then installed PaperPort 14.5 Pro on the new machine and brought in my database of documents.
Unfortunately, PaperPort now crashes regularly on the new 8.1 machine. (No other app has any problems.) The crashes usually occur when documents are moved to other folders and/or deleted -- not complex operations and certainly not anything that should cause a crash. Here's the crash report from Windows 8.1:
Problem Event Name: APPCRASH
Application Name: PaprPort.exe
Application Version: 14.5.13264.1414
Application Timestamp: 51922cb0
Fault Module Name: SHCORE.DLL
Fault Module Version: 6.3.9600.16384
Fault Module Timestamp: 52157927
Exception Code: c0000005
Exception Offset: 000021e7
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 1033
Additional Information 1: b04d
Additional Information 2: b04d87890451d51e85e0aa9f0056758c
Additional Information 3: ec77
Additional Information 4: ec7721eccfa64ef1de6750a52e0eb551
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SHCORE.DLL is a Windows function library that provides access to many basic operating system functions. The code xC0000005 denotes an unhandled exception thrown by that library.
If I restart PaperPort, it works again for a few minutes -- maybe I can open one or two folders and manipulate or sort documents for just a little while -- and then crashes again. Creating a duplicate of a document, opening and closing the duplicate, and then moving the duplicate to another folder is a quick way to cause a crash most of the time.
Unfortunately, because I bought PaperPort in July (and paid good money for it, too!), their site wants to charge me to submit a bug report. Nuance seems to want to make it difficult (or even charge you!) to report bugs like this, even though you would think they'd want to know about them.... After all, many people will soon be upgrading to Windows 8.1.
Can anyone help with this? If not, I'll seriously consider taking my documents to Neat or some other document management system that works reliably on Windows 8.1.
Paperport 12 stopped printing suddenly.
When I click on a .pdf to print,I get "waiting for program link to complete" message...
Windows 7 64 bit on Lenovo desktop
I am using Paperport 12 with a Xerox 3125 and I have had nothing but trouble with this software. We are scanning 4x5 tickets for archiving. After about 1,000 tickets paperport would begin to go to Not Responding for 3-5 seconds per scan. Now we are at over 6,000 tickets and every scan takes forever for paperport to process. The software will go to not responding and take a while to come back and show the scanned ticket. I am very frustrated with this software and nothing I have found has helped.
Some info: We are scanning greyscale pdfs to the C drive. At 6,000 tickets the program is almost unusable, but it is too late to go to other software.
Any suggestions? PLEASE!
PP14Pro worked perfectly under W8 but after the upgrade to W8.1 crashes. I can fix this by using the Repair function with the installation disk. The software then works perfectly again but again after closing and reopening back to the crashed position unresponsive dialogue error. Anyone had this issue? or fixes appreciated Thanks Peter
I am running XP Pro SP 3 on fast computers. I tried PP 14 and find from Nuance that PP14 won't work with files stored on the server, so I am back to PP 11 and PP 9. Like many of you I have used PP for many years and I have even done some beta testing for Scansoft.
I had to reload the operating system on of my computers (the one running PP11) due to a trojan. After I get everything back to normal I find that I can not "drag and drop" in paperport. I can do this in windows explorer, but not in PP. I have tried all the internet help suggestions but they mostly relate to windows issues, and hey maybe it is a windows issue.
Need some help on this one. My other computer running XP Sp 3 with PP 9 is working fine.
opens after I push "scan" - it says "paperport scan" and asks subject, author, keywords, and document name - I never use it and have to hit continue to get it to finish. Would love to skip this page - it bogs me down.
I have been getting this error message a lot lately & I don't know why. I have closed all other programs that could be using too much memory so that this one could run properly but it doesn't seem to matter because the message still pops up. Does anyone have any idea why this is happening & how to fix it. Please help!
Where can I find a manual in PDF format explaining details of PP interface and functions? E.g.
I have the following questions:
What are meanings of icons in each corner of thumbnail?
some of them I am guessing
Left right corner "i". Is it a document with properties?
Right top corner. It probably shows that this is a multipage document but why it is shown only when document is selected?
It also allows me to go from page to page. What is it for.
My document is so small that I am not able to see anything (thumbnail is too small).
On the other hand I cannot see any option to see a single page without going to PDF viewer.
Left bottom corner. "T". I do not have any clue.
Right bottom corner. Document type?
Some other questions.
Am I able to remove a document or a folder from index or All-in-One search?
Is it possible to change thumbnail size with a shortcut or scrollbar?
Using Enlarge or Reduce Thumbnails option on right click menu is very inefficient.
Can I see a list of keywords then remove some of them or correct familiar spelling? Practically I would like some function to administer the key words as well as seeing a dropdown box when keywords are now entered.
I have some problem with All-in-One search.
1. Sometimes when the search should show more then one page the only first page is displayed.
2. After scanning with All-in-One option set on the search does not allow me to find neither a keyword not a word in a document name.
I tried to change the document to searchable format and then use Add All-in-one search but sometimes still the search fails asking me to do time consuming All-in-One search again.
3. Sometime I cannot find a keyword in a current folder as when I search All PaperPort folders the document is found in the current folder.
4.I am not able to set a default value for margin in auto-crop. Always the initial value returns to 0.
5. Is it possible to scan a double sided document using option on my Brother MFC-8950DW printer. I read some answers on forum and I am not sure. It seems to me that it was available on earlier version of PP but not on PP14.
5. Scan test should have a zoom in option otherwise I am not able to evaluate quality of the document.
6.Auto-Crop works on one page. I am not able to do it on all or selected pages.
7. I am still receiving ppocrmg error. Probably it happens because I am toggling users between PP user and main one.
When I launches PaperPort 14 Pro it crash and this message come up: The application ppcpdfcomobj has encountered a fatal error and was terminated. Does anyone have the same problem that I have? And what should I do? Thank you
I have windows 7 64bit, Ram 4 GB, available hard drive 253 GB