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  • Todd Jenkins
    Paperport with Wireless Scanner2
    Topic posted January 16, 2015 by Todd Jenkins, tagged Troubleshooting 
    Title:
    Paperport with Wireless Scanner
    Content:

    I've been using Paperport for many years, and have been very happy with it.  I'm a few versions behind, using Paperport 11, but it has been working well for me.  However, I recently upgraded to a Canon MX920 all in one device, and am trying to use it wirelessly.  The print feature works fine with other applications, but for scanning, I have not been able to use PaperPort the way I can when the scanner is connected via hard wire.  PaperPort doesn't detect the scanner as available, and it is not listed as an available device.  I can for the issue by pushing a scanned document from the scanner, but I can't control the scanning operation from PaperPort as I can when it's connected via cable.  Can anyone give me any tips on how to operate a wireless scanner the same way I can with a wired scanner?  Also, if necessary, I am willing to consider upgrading to a newer version of PaperPort, but need to be sure the issue will not occur with it.  Thanks.

  • David Kenney
    Uninstall for PDF Viewer Plus component of Paperport 14 Pro
    Topic posted January 13, 2015 by David Kenney, tagged Installation and Configuration Topics, Troubleshooting 
    Title:
    Uninstall for PDF Viewer Plus component of Paperport 14 Pro
    Content:

    I had to uninstall Paperport 14 Pro and used the Remover tool provided by Nuance. Problem is it removed everything except the PDF Viewer Plus. Won't remove it, and when I try it looks for a CDROM. Evidently it's lost the uninstall script, and the system can't find it. Therefore, I'd be happy with a manual instruction but can't find one. Anyone have/know of a manual script to uninstall and remove the PDF Viewer Plus product?angry

  • Ellen Kessler
    NuanceWDS.exe and thousands of temp files?1
    Topic posted January 10, 2015 by Ellen Kessler, tagged Installation and Configuration Topics 
    Title:
    NuanceWDS.exe and thousands of temp files?
    Content:

    Why does NuanceWDS.exe create thousands of ct0, .pfb and .ttf files in c:/windows/temp/nuance/OmniPageCSDK16?

    If left in startup, the program runs continually, even when paperport is not in use, creating these files.

     

     

  • Glenn Vatter
    send to Kingsoft writer
    Topic posted January 10, 2015 by Glenn Vatter 
    Title:
    send to Kingsoft writer
    Content:

    Can I send scanned items to Kingsoft writer and kingsoft spread sheets?

  • Joanne Wendt
    When saving a text annotation,PP stops working and needs to...4
    Topic posted January 8, 2015 by Joanne Wendt, tagged Advanced Topics, How To, Troubleshooting 
    Title:
    When saving a text annotation,PP stops working and needs to close
    Content:

    I'm using Windows 8 and PP 14.5. When this happens, the document item I'm trying to save with a new annotation, and then return to Desktop, disappears permanently. Can anyone advise me how to fix this? Any help would be much appreciated. This happens with cropping documents, also. It's intermitant.

     

    Thank you,

    Joanne

  • Michael Treister
    Drag and Drop JPEG files from Paperport into newest Gmail
    Topic posted January 1, 2015 by Michael Treister, tagged How To 
    Title:
    Drag and Drop JPEG files from Paperport into newest Gmail
    Content:

    If you drag and drop JPEG file from Paperport into newest Gmail drag and drop box image, the JPEG image then appears in the email but it cannot be copied or downloaded by recipient of the email.

    However, if you drag and drop onto the question mark button on Gmail the image appears with a downloadable or copyable link.

    I had to post inquiry on Google Gmail forum about this -- got an answer in about 20 minutes! But this is not clear in on line Paperport instructions so I wanted to share this. Probably thousands and thousands have struggled with this one.

    Mike T

  • Patrick Mildenberg
    All-In-One or alternatives2
    Topic posted January 1, 2015 by Patrick Mildenberg 
    Title:
    All-In-One or alternatives
    Content:

    I used PaperPort Pro 11 for many years and the All-In-One search served me well.  But since I upgraded to 14, I have not been able to get it to complete an indexing run even once.  I've seen a number of posts in the forum that say it is trash.  But beyond that, they haven't been helpful.

    Has anyone gotten it to work as it should?  If so, do you have any tips?

    Does anyone have any recommendations for other search utilities?  Do other search utilities use OCR to look at image files and PDF's to index them for searching the way All-In-One is supposed to?

  • Charles Hart
    PaperPort 14 Professional Crashes multiple times a day om...
    Topic posted December 24, 2014 by Charles Hart 
    Title:
    PaperPort 14 Professional Crashes multiple times a day om Window 7 Professional 64 bit
    Content:

    We are an IT company that sold and installed many copies of PP14 Pro for our customers. We have the same problems our customers report about PP 14 Pro. The installation environment is: All computers are virus-free and have cleaned and optimized registry’s before PP14 Pro is installed and all other programs work properly, both before PP14 Pro is installed and after. One frequent example of a crash is when renaming a file on the desktop, which is done with items that are being worked on, moved, refiled, etc. When a crash occurs, PaperPort 14 Pro goes pale, and closes. When it’s reopened, it works perfectly doing all jobs correctly without a problem, until it crashes inexplicably again, sometime later.

  • James Thorpe
    Environment Variables2
    Topic posted December 22, 2014 by James Thorpe, tagged How To 
    Title:
    Environment Variables
    Content:

    Can environment variables be used in the names of shortcuts and their targets on the PaperPort desktop?

  • Patrick Thomas
    All-in-one indexing does not work on document
    Topic posted December 14, 2014 by Patrick Thomas 
    Title:
    All-in-one indexing does not work on document
    Content:

    I have a document that does not get added to the all-in-one index and I do not understand why.  When I go to properties, view text, the document is ocr'd ok but for some reason it is not added to the index.  When I search for text in the document, Paperport does not find it.  If I go back to the document and go to properties, view text, the document ocr's again.  This does not happen on documents that are successfully added to the index.  The text shows up immediately when I go to properties, view text-no ocr'ing is required.

     

    Why is this document not being added to the index when I know that an ocr of the document works ok?

     

    I am using Paperport 14 with Windows 7.

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