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  • Mike Boyne
    Paperport 14 pro 3 issues for 1 user1
    Topic posted October 6, 2015 by Mike Boyne, tagged Troubleshooting 
    Title:
    Paperport 14 pro 3 issues for 1 user
    Content:

    We have a user who can't the thumbnail image to show.  I have tried to refresh the image but to no avail.  She has three folders all but her "working desktop folder" show the image correctly.  Screen shot attached.

    Second she gets the attached error message when opens a document to work on it.

    Finally when she edits an image and adds text to it doesn't show up when she emails it to someone.

    Image:
  • Justin Ueland
    PP14 Auto crop isn't working correctly for scanning...
    Topic posted October 4, 2015 by Justin Ueland, tagged Troubleshooting 
    Title:
    PP14 Auto crop isn't working correctly for scanning photos
    Content:

    My auto crop was working fine and then one day it stopped - not sure why. Now it will but either a large black bar on the top or bottom of photos or both. What am I doing wrong? I've tried changing every setting I can think of but nothing seems to work. Any ideas?

  • Linda Irmscher
    PP 14 - Annotation text microscopic on subsequent pages
    Topic posted October 4, 2015 by Linda Irmscher, tagged Advanced Topics, Troubleshooting 
    Title:
    PP 14 - Annotation text microscopic on subsequent pages
    Content:

    When using the annotation feature to add text, then copying and pasting that "annotation text" to subsequent pages within the document, the type comes out microscopic. 

    This happens on my HP Pavillion x2 - 10t Touch Laptop running windows 8.

  • Robert Mocadlo
    PaperPort Pro 14.5 Patch 1 not downloading (Error...16
    Topic posted October 3, 2015 by Robert Mocadlo 
    Title:
    PaperPort Pro 14.5 Patch 1 not downloading (Error 404)
    Content:

    I have a notification from the Software Manager that PaperPort Professional 14.5 Patch 1 is available.  When I try to either install or download it, it stalls on the "Preparing to download" screen for several minutes then gives the following message "Setup cannot continue because of the following error: An internet communication error occurred. Error Code: 404 Please contact the software vendor or try again at a later time."  I've tried this on two separate computers and networks, and it didn't work on any of them.  Anyone have any ideas?  Thanks!

  • Doc
    PP 12.1 Not Communicating with All Scanners...4
    Topic posted September 29, 2015 by Doc, tagged Hardware Specific Topics, Installation and Configuration Topics, Troubleshooting 
    Title:
    PP 12.1 Not Communicating with All Scanners (Brother)
    Content:

    Background:
     Win 7 Pro 64Bit - Brother MFC-7860dw Multi-function (numerous such printers in network BUT also other printers are not being found either, Dells.) When opening PP12.1 (which is a bundled program from Brother with their multi function devices) the 'first' set up Printer (marked 'default') is shown... IF I ADD another printer, it does not show up in the 'list' of available scanners even though it does show in MS Printers and Devices and does have a "scan profile", etc...

    Tried: on the off chance, tried "Scanner Connect Tool" and no joy. I have 'changed' the default settings in Windows 7 and it makes no difference within the PP12.1 interface. I have tried the advanced settings in the 'scanner setup' and it ONLY shows that one printer/scanner... also, if I reinstall PP12.1 it will find the one printer that is default but any others added remain 'un-useable.'

    Very much hoping to solve this as we have three users (on the Brother Printer/Scanner devices) who are beginning to do a lot of scanning and we need to scan to two machines. Many thanks for your help.

    Doc

     

     

  • Doc
    Corporate PP12.1 "listing" Word Documents and...7
    Topic posted September 23, 2015 by Doc, tagged Troubleshooting 
    Title:
    Corporate PP12.1 "listing" Word Documents and other formats in Folders? Why?
    Content:

    Noting that PP is "listing" or "cataloging" ALL files/folders in "MyDocuments" (the default folder for MyPaperPortDocuments) - including .doc, .docx, xls, etc.. this is causing problems in PP with hangs, crashes... etc.

    Why is it listing Word documents in "my folders" in Paperport?

     

    Many thanks

  • Robert Mocadlo
    Cloud Connector Upgrade2
    Topic posted September 22, 2015 by Robert Mocadlo 
    Title:
    Cloud Connector Upgrade
    Content:

    Hello.  I am potentially interested in upgrading Cloud Connector to Gladinet Cloud Desktop Pro.  However, I'm a bit confused about the upgrade.  When I go through Nuance's website, I get directed to pay $49.99 for Gladinet Cloud Desktop V3.x (Nuance Cloud Connector).  However, if I search for it on Google, I see that I can buy a presumably updated version (Gladinet Cloud Desktop Professional V4) for the same price.  Will version 4 work?  I'd much rather get version 4 than buy version 3 and find out that I have to pay again to upgrade to version 4.

    Thank you!

  • Kevin Reith
    Windows 10
    Topic posted September 13, 2015 by Kevin Reith, tagged How To, Installation and Configuration Topics, Troubleshooting 
    Title:
    Windows 10
    Content:

    I would like to know how to create an association with the windows 10 mail system

  • Dennis Corby
    PaperPort being discontinued?3
    Topic posted September 10, 2015 by Dennis Corby 
    Title:
    PaperPort being discontinued?
    Content:

    Word on the street among my tech friends is that Nuance is discontinuing PaperPort as an offered product.

    This seems like a good place to test the veracity of their comments.

    I've used PaperPort for many years in my business as a virtual desktop and filing system not for the scanning capabilities that come thru my Fujitsu Scan Snap scanner. Obviously I have a large stake involved if this product is discontinued.

  • David L.
    Paperport 14.5 will not install. Says Installer detected a...7
    Topic posted August 31, 2015 by David L. 
    Title:
    Paperport 14.5 will not install. Says Installer detected a previous installation
    Image:

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