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  • Brian Hodgson
    "Blank sheet is job separator on duplex scan" is...3
    Topic posted August 16, 2016 by Brian Hodgson, tagged Installation and Configuration Topics, Troubleshooting 
    Title:
    "Blank sheet is job separator on duplex scan" is grayed out. How to activate it?
    Content:

    The "Blank sheet is job separator on duplex scan" option is grayed out in V14.5. How can I activate it?

  • Robert Hennessy
    Paperport 14 features6
    Topic posted August 16, 2016 by Robert Hennessy 
    Title:
    Paperport 14 features
    Content:

    I recently upgraded to Paperport 14.  In previous versions I had the option to Print to Paperport in my Printer Box.  I could 'print' documents such as emails directly to my Paperport desktop.  Has this feature been eliminated in Version 14?

    Thanks for your help

    Bob H

  • John Fullelove
    Unable to download/install Patch 1 for PaperPort 143
    Topic posted August 12, 2016 by John Fullelove, tagged Installation and Configuration Topics 
    Title:
    Unable to download/install Patch 1 for PaperPort 14
    Content:

    When attempting to download/install Patch 1 for PaperPort 14 for OmniPage Ultimate, I receive the attached error message.

    Any assistance in resolving this issue would be greatly appreciated.

    John

    Image:
  • Send Scan
    PDF Viewer plus SE 7.22
    Topic posted August 2, 2016 by Send Scan, tagged Installation and Configuration Topics, Troubleshooting 
    Title:
    PDF Viewer plus SE 7.2
    Content:

    Hello,

    I am using PDF Viewer Plus SE 7.2. I got it on a CD which was included with my Xerox Printer (Workcentre 6015).

    I now have the following error message when I start PDF Viewer 7.2 :

    updating the system registry failed. Try using REGEDIT

    I tried to uninstall and reinstall PDF Viewer but I still got this message. I also tried to disable my antivirus software, but it doesn't change anything. I still get this error message.

    I would be very thankful if you could tell me how to fix this problem. Do not hesitate to ask me for more information about my system. Thanks a lot in advance !

    Best regards.

    CD

  • Joel Hencken
    Error 1723
    Topic posted July 14, 2016 by Joel Hencken, tagged How To, Installation and Configuration Topics, Troubleshooting 
    Title:
    Error 1723
    Content:

    Installing version 14 or 14.5 of either PP or PPPro on several systems I get this error message and have not been able to find a fix:

    PaperPort Image Printer 64-bit.
    Error 1723. There is a problem with this Windows Installer package.  
    A DLL required for this install to complete could not be run.  
    Contact your support personnel or package vendor.

    Have others encountered this problem?

     

  • Greg Krause
    Scanning Profile Settings - Image quality...2
    Topic posted June 19, 2016 by Greg Krause, tagged Installation and Configuration Topics 
    Title:
    Scanning Profile Settings - Image quality (Good,Better,Best) vs DPI setting on Scan Tab
    Content:

    Hi, Just learning my software if anyone can help with this issue. 

    PP 14.5 Pro

    Brother ads-1500w TWAIN Driver

    Win 8.1

    Scanning Profile Settings - Image quality (Good,Better,Best) vs DPI setting on Scan Tab

    Confused on this. Without the scanner dialog option selected your able to change so-called 'image Quality' under the Output tab but it seems to have no effect on the default DPI that can be adjusted on the Scan Tab. So I guess my question is what does the File Type -> ...options -> Image quality setting (Output Tab) actually change about the file if you have a DPI setting specified on the on the Scan tab? From the verbiage in the dialog it states it is effecting 'image quality' based on the level of compression. So I guess I can understand that you have more loss at higher compression levels but that begs the question in my mind ... "Are higher DPI scans pointless if I set this to the 'Lower Image Quality' (high compression) setting?" I guess I'm trying to figure out what the relationship is here between compression and DPI of the scan and how they effect each other. For Right now since I have the Pro Version I'm gonna set all these to MRC and Set the DPI for whatever is recommended for the type of scan. If I don't set it to MRC it seems in my mind at this point that I should always set it to "Best Quality" (IE loss-less compression) otherwise isn't the DPI Setting at least less relevant or lacking in it's ability to control image quality if just gonna get compressed out of the file? 

    If anyone has thoughts or can point me to a doc to understand this thx. 

    Thanks, Greg

     

    Image:
  • Kathleen Keith
    how do you scan more than one page at a time2
    Topic posted June 14, 2016 by Kathleen Keith 
    Title:
    how do you scan more than one page at a time
    Content:

    I was scanning fine, then today all of a sudden only one page will scan.  Did something get updated?  How can I scan multiple pages at one time?

     

  • Dead Pool
    Blank sheet is job separator - Doesn't work
    Topic posted June 11, 2016 by Dead Pool 
    Title:
    Blank sheet is job separator - Doesn't work
    Content:

    Hi,

    I have the following problem:
    I have two sheets (A and B), with two sides, so A1, A2 B1 and B2.

    A2 is a blank page.

    I scan A1 and B1 and after that I turn it and scan A2 and B2.

    I've activated "Blank page is job separator" BUT "Blank sheet is job separator on duplex scan" IS DEACTIVATED!

     

    However, after the scan is finished it detects the blank page A2 and SEPARATES the job.
    And this is exactly what shouldn't happen, as the function is deactived.
    This should only happen if e.g. B1 C1 D1 is empty, so a blank-page was added as devider.

    Does anyone know how to solve this problem?

    My scanner isn't a duplex scanner.
    I scan the 1st pages, turn it and press the backside-scan button.

    Version is 14.5
     

  • Maureen Lynch
    Other programs
    Topic posted June 10, 2016 by Maureen Lynch, tagged Troubleshooting 
    Title:
    Other programs
    Content:

    If I am in any other program (excel, word, etc.) while scanning documents, paperport keeps takes over and I have to click in excel every time a new page is scanned.  I know I am not explaining this as well as I should but it is very annoying.  I installed windows 10 a couple months back and it was fine.  Now it is doing it again.  So every time I scan a new page I have to go back to whatever program I am working in a click again.  It is hijacking everything while scanning.  

  • Robert Lee
    Paperport 14 Training Video
    Topic posted June 4, 2016 by Robert Lee, tagged How To, Installation and Configuration Topics, Troubleshooting 
    Title:
    Paperport 14 Training Video
    Content:

    I am using Windows 10 on a Dell laptop. I have installed Paperport 14 Professional and it appears to be working. However, I also purchased the training video for Paperport 14 but cannot get it to play. It will open and instruct me to select and click on one of the topics but none of the topics are "active" and will not open. I have tried using both Adobe Reader and Windows Media Player, I have also tried loading the training disk in a second laptop with the same results. Any suggestions?

     

    Bob Lee

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