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  • Tricia Christmas
    Not being allowed to Activate!!1
    Topic posted February 3, 2015 by Tricia Christmas, tagged Installation and Configuration Topics 
    Title:
    Not being allowed to Activate!!
    Content:

    I have successfully used paperport 11 for several years now, and, as I am sure I am not alone, I have also upgraded desktop and laptop computers during that time.

    I tried a trial of version 14 on new laptop but decided I did not need this newer version as it is quite expensive, however, I am not being allowed to re install Paperport 11 on this laptop, or onto my recently re-formatted desktop, so now I can no longer use this program.

    I will not be treated this way as a way to make me spend money on an upgrade I do not require.   I have recommended this program to many many friends and acquaintences who have gone on to purchase this program - I will not be purchasing any further software from Nuance.

    I have tried to manually obtain an activation key and been refused.  

  • Sandy Brown
    PP14 automatically unzips to C:/?
    Topic posted February 2, 2015 by Sandy Brown, tagged How To, Installation and Configuration Topics, Troubleshooting 
    Title:
    PP14 automatically unzips to C:/?
    Content:

    Never mind, I got it installed where I want it and it seems to work.  Yea Meblush

     

    When I double click the downloaded .EXE file, it automatically unzips to C:/ drive.  I want this program on another hard drive because C:/ is for the OS only.  

    When I click "Browse" as in "browse to the location where you want this to unzip" it asks me if I want to abort the unzip but it will not let me choose a different location, it just starts dumping everything in C:.

    What can I do to make this install on another drive?

    Thanks for suggestions or advice.

  • Paul Chidley
    Paperport 14 error - 10 message
    Topic posted February 2, 2015 by Paul Chidley 
    Title:
    Paperport 14 error - 10 message
    Content:

    I have been using paperport 14 fine on widows 7 professional 64 bit and then suddenly I get the following error message whenever I try to print a document into paperport:

    error in image file reading and writing software error -10

    Can anyone help with a fix?

  • Richard Castor
    ImageView causes arbitrary alterations to PDF paper sizes...
    Topic posted January 29, 2015 by Richard Castor 
    Title:
    ImageView causes arbitrary alterations to PDF paper sizes after B/W point adjustments
    Content:

    - PaperPort ver. 14.5

     - Windows 7 Prof. 64-bit

    Has anyone else encountered this annoying bug?

    Whenever I try to adjust the B/W points on multi-page PDF documents within ImageView, It screws up the page sizes and resolutions: Some 201 dpi, others 135 dpi; dimensions blown up from 8.5" x 11" to 18.89" x 24.44"

    What a mess!

    Starting with Grayscale scans at 300 dpi, 8.5 x 11 (Leter Size).

  • Connie Sheetz
    'Save As' screen takes up the whole screen-not just...
    Topic posted January 29, 2015 by Connie Sheetz, tagged How To 
    Title:
    'Save As' screen takes up the whole screen-not just a small window
    Content:

    While using PDF Enterprise Converter 8.0 I accidentally hit a button - which one I am not sure but now when I go to save a file under the 'save as' option the 'save as' screen opens up taking up the entire screen.   On this new 'save as' screen I can see files and drives listed but the 'save as' screen is in front of the other screen and I cannot see the document in the background that I am trying to save.  In this new version of the 'save as' screen there aren't any options to make it smaller, grabbing the margins of the screen to pull it in making it smaller don't work.  Rebooting changed nothing.  Before I accidentally hit what ever button I touched  the 'save as' screen would open in a smaller window that could be moved, resized, etc.

    Can anyone help me with what setting I need to change to go back to the smaller window 'save screen'?  I have spent several hours trying to 'reset' it.  What ever I accidentally changed only affects PDF Enterprise Converter - other programs still open small windows in the foreground leaving the other screen visible in the background.

    If anyone has experienced this or knows how to fix it please let me know? 

  • JJ Matejka
    absurdly large resize when convert/stack1
    Topic posted January 27, 2015 by JJ Matejka 
    Title:
    absurdly large resize when convert/stack
    Content:

    If I drag a .jpg onto a stack in paperport it converts to a PDF. Problem is, it converts to a print/view size of 25.5" X 45.33". Document properties say PaperPort 14 created it. The image originally comes from a phone (pic) at a resolution 3264x1836 

    The excessively large view/print dimension is annoying and requires more steps to convert back. What am I missing here?

  • Shaun Wellington
    Paperport 12 network error
    Topic posted January 23, 2015 by Shaun Wellington, tagged Troubleshooting 
    Title:
    Paperport 12 network error
    Content:

    This is the Error:

    Unable to perform the operation.  The destination folder 's:\TemporaryFile' is read-only

    The Network is active and works fine.  I don't get this error the first time after a reboot, but everytime after that.  Unable to scan regardless of scanner selected.  This problem just started a month ago and used to work fine.  No hardware changes.  Win7 64bit. I can still access all files on "S" drive through windows explorer...

    Help please? Reinstalling PP doesn't work.  This is the standard Version 12 PP that came with Brother printer.

    Image:
  • Todd Jenkins
    Paperport with Wireless Scanner2
    Topic posted January 16, 2015 by Todd Jenkins, tagged Troubleshooting 
    Title:
    Paperport with Wireless Scanner
    Content:

    I've been using Paperport for many years, and have been very happy with it.  I'm a few versions behind, using Paperport 11, but it has been working well for me.  However, I recently upgraded to a Canon MX920 all in one device, and am trying to use it wirelessly.  The print feature works fine with other applications, but for scanning, I have not been able to use PaperPort the way I can when the scanner is connected via hard wire.  PaperPort doesn't detect the scanner as available, and it is not listed as an available device.  I can for the issue by pushing a scanned document from the scanner, but I can't control the scanning operation from PaperPort as I can when it's connected via cable.  Can anyone give me any tips on how to operate a wireless scanner the same way I can with a wired scanner?  Also, if necessary, I am willing to consider upgrading to a newer version of PaperPort, but need to be sure the issue will not occur with it.  Thanks.

  • David Kenney
    Uninstall for PDF Viewer Plus component of Paperport 14 Pro
    Topic posted January 13, 2015 by David Kenney, tagged Installation and Configuration Topics, Troubleshooting 
    Title:
    Uninstall for PDF Viewer Plus component of Paperport 14 Pro
    Content:

    I had to uninstall Paperport 14 Pro and used the Remover tool provided by Nuance. Problem is it removed everything except the PDF Viewer Plus. Won't remove it, and when I try it looks for a CDROM. Evidently it's lost the uninstall script, and the system can't find it. Therefore, I'd be happy with a manual instruction but can't find one. Anyone have/know of a manual script to uninstall and remove the PDF Viewer Plus product?angry

  • Ellen Kessler
    NuanceWDS.exe and thousands of temp files?2
    Topic posted January 10, 2015 by Ellen Kessler, tagged Installation and Configuration Topics 
    Title:
    NuanceWDS.exe and thousands of temp files?
    Content:

    Why does NuanceWDS.exe create thousands of ct0, .pfb and .ttf files in c:/windows/temp/nuance/OmniPageCSDK16?

    If left in startup, the program runs continually, even when paperport is not in use, creating these files.

     

     

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