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  • Martin Newdorf
    Uninstall Video for PaperPort 14
    Topic posted December 4, 2013 by Martin Newdorf  , tagged Troubleshooting
    Uninstall Video for PaperPort 14

    I want to uninstall the training video for PaperPort 14. I get an error message below and do not know how to get around the problem.

    An error (-5005: 0x80070002) has occurred while running setup.



  • Fred Owens
    New Install Win 8 Crashes
    Topic posted December 3, 2013 by Fred Owens  , tagged Advanced Topics, Troubleshooting
    New Install Win 8 Crashes

    I had to do a complete reinstall after the registry collapsed in Windows 7 . I chose to upgrade to windows 8 on a new disk, Installations went fine and everything seemed to work but tonight I was working with files on my server, converting png files to pdf. First I couldn't see the files so started to repair it ran for 2 hours and had 12 more to go and I have clients waiting so I stopped the repair. I could see the files and started to to the conversion.  The program seemed to hang then crashed.

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: PaprPort.exe
    Application Version: 14.1.11528.2007
    Application Timestamp: 4eaaf53c
    Fault Module Name: SHCORE.DLL
    Fault Module Version: 6.2.9200.16433
    Fault Module Timestamp: 5076352f
    Exception Code: c000041d
    Exception Offset: 00001fcb
    OS Version: 6.2.9200.
    Locale ID: 1033
    Additional Information 1: 13bf
    Additional Information 2: 13bfe3321b0de4ef7c5b1934aa2e06a3
    Additional Information 3: 5668
    Additional Information 4: 56681492bf796365bbd06f8d37bcbbaa

    I checked for updates and found one. I installed it but it crashed again while deleting duplicates with a slightly different error.

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: PaprPort.exe
    Application Version: 14.1.11528.2007
    Application Timestamp: 4eaaf53c
    Fault Module Name: PPDeskVw.ocx
    Fault Module Version: 14.1.11528.2007
    Fault Module Timestamp: 4eaaf449
    Exception Code: c000041d
    Exception Offset: 000b66a7
    OS Version: 6.2.9200.
    Locale ID: 1033
    Additional Information 1: 1123
    Additional Information 2: 1123dfceaeec5fa2daeaba8d3aa9239d
    Additional Information 3: 5bfe
    Additional Information 4: 5bfea8b48c34c95ac910783e682938d8

    I went to bed. This evening after a day on the road I thought I'd give it a shot since I'm never near it when tech support is open. It let me delete the files and I started stacking them. After each of the first three document were stacked it seemed to hang then suddenly it stacked the next three sets like it did in the past. I opened an Excel file by dragging it to the icon bar and had just started to clean it up when I got the crash note below.

    Problem signature:
      Problem Event Name:    APPCRASH
      Application Name:    PaprPort.exe
      Application Version:    14.1.11528.2007
      Application Timestamp:    4eaaf53c
      Fault Module Name:    MFC42.DLL
      Fault Module Version:    6.6.8063.0
      Fault Module Timestamp:    501090f1
      Exception Code:    c0000005
      Exception Offset:    0001f217
      OS Version:    6.2.9200.
      Locale ID:    1033
      Additional Information 1:    5861
      Additional Information 2:    5861822e1919d7c014bbb064c64908b2
      Additional Information 3:    f3d5
      Additional Information 4:    f3d5be0cad2787556264647dc02181c3


    I understand after digging tonight that there's sometimes a delay when working on a file server but this delay has only ever manifested itself when I first opened paperport or after I've been away from the machine for an hour or more. I never had a crash doing the same exact operations in Windows 7 on the same hardware. The network is a gigabit hard wired setup so transfer speeds are not an issue. The only new hardware is the desktop system drive. The only change is a clean Win 8 install including all updates and a clean install of my programs including PP 14 pro.



  • Aron Matushenko
    Paperport Notes Speech to Text error
    Topic posted December 3, 2013 by Aron Matushenko  , tagged Installation and Configuration Topics, Troubleshooting
    Paperport Notes Speech to Text error


    I have a "special needs" student who is trying to use both Dragon Dictation and Paperport Notes on his iPad (Rev 3. iOS 7)

    Up until about a month ago, both of these apps were working fine. Not sure what changed, but neither of these apps can talk to whatever server you have that is converting recorded speech to text.

    I've already tried whitelisting the IP's and Domain names for the Nuance servers I've found in my log files. Is there something else that might need t obe done on my content filer to restore this functionality?

    Note: Apple's Siri works just fine.

  • Bill Bartlett
    PaperPort 14 - Cannot find the bundled training videos11
    Topic posted November 29, 2013 by Bill Bartlett  , tagged Installation and Configuration Topics
    PaperPort 14 - Cannot find the bundled training videos

    I purchased the "PaperPort Professional 14.0, US English, Bundled w/ Training Video" version, downloaded the "PP14.5_Pro_BEFIGSD_13264.exe" file, ran the installer, but cannot find the training videos anywhere on my PC.  (This was the only file mentioned in the emailed order confirmation.)  The machine is a Windows 8.1 laptop so if the installer expected to put a link in the Start menu, it failed. However, browsing the "C:\Program Files (x86)\Nuance\" directories doesn't show anything that looks like a video, nor does searching the laptop for all files > 16 MB in size.  (I tried rerunning the installer to see if I had missed a screen, but nothing showed anything about any videos.)

    Anyone have any idea where the videos got installed?


  • Steve Corbett
    Paperport notes app- OCR issue- error message1
    Topic posted November 28, 2013 by Steve Corbett  , tagged Troubleshooting
    Paperport notes app- OCR issue- error message

    Hi all,

    I am trying to use the OCR function and I keep receiving this message 

    cannot parse XML result StartJobResponse


    i have deleted the app and reinstalled it but have exactly the same problem......can anyone help?

    can't scan more than one page from printer feeder
    Topic posted November 22, 2013 by FRED ROBERTS 
    can't scan more than one page from printer feeder

    I can't scan more than one page from printer feeder. The second page will just go right through and not scan

  • Slawomir Fijalkowski
    PaperPort 14 - languages
    Topic posted November 21, 2013 by Slawomir Fijalkowski 
    PaperPort 14 - languages

    Hi all,
    I bought a Dell MFP with software paperport 14. Unfortunately, the software doesn't have the Polish language.
    Please let me know if I can get the update with the Polish language.

    Best Regards

    Paperport 14 startup error - 0xc0000005
    Topic posted November 20, 2013 by STEVEN YOUNG  , tagged Troubleshooting
    Paperport 14 startup error - 0xc0000005

    Hi all

    Around 2 months ago, PP stopped working. Upon attempting to open the program I now get the following message pop up.. :


    The application was unable to start correctly (0xc0000005). click OK to close the application.


    I have tried to uninstall and re-install with no luck. After some reading I came across this from MicroSoft themselves pertaining to a security update (kb2859537) :


    • Some users may experience issues that affect certain programs after they install security update 2859537. In some cases, the programs may not start successfully. 

      For example:
      • We observed that two Games published by Trion Worlds (Rift and Defiance) did not start on Windows 7, x64-based systems after this update was applied. The game publishers have patched both the games, and the games are now compatible with security update 2859537.
      • We observed that some programs did not start, and the users received an error message that resembles the following:

        The application was unable to start correctly (0xc0000005). Click OK to close the application.
        This problem can occur when the system has an instrumented version of "ntoskrnl.exe" installed. We do not support this scenario.
      The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products. Microsoft is researching this problem and will post more information in this article when the information becomes available.


    Seems to indicate that Nuance, need to offer a fix here. 

    Btw, heres the link :


    Has anyone else had this issue with their PP14 ? I've tried to uninstall this security update bit it doesnt make any difference.






    Fast Web View1
    Topic posted November 18, 2013 by FERNANDO ALMEIDA  , tagged Installation and Configuration Topics
    Fast Web View

    I have Paperport Professional 14.5, and Windows 7 64bit.  I need to save new pdf files I scan into Paperport with the "Fast Web View" selected.  I can't seem to find anywhere in the Help section or on the web how to do this in Paperport 14.5.  Am I missing a step?

    Any help is much appreciated.


  • Gary DeLoach
    VERY unusual color scanning problem - could use some help,...6
    Topic posted November 17, 2013 by Gary DeLoach  , tagged Advanced Topics, Troubleshooting
    VERY unusual color scanning problem - could use some help, please.
    Where do I begin. I think I will just tell everyone what sequence of events led up to this issue. I like bullet lists because you can be more brief, so here it is:
    1. Currently own and using with no unsurmountable issues: Xerox Documate 510 Scanner, Paperport 12.1, WinXP SP3 OS.
    2. Bought a used Xerox Documate 3640 Duplex scanner.
    3. Installed 3640 Driver DL from Xerox alongside the 510 Driver, thinking I could use BOTH as needed or desired.
    4. 3640 had some Hardware issues and had to go in for repair.
    5. Was experiencing some unusual issues with using the 510, like error messages telling me I had exceeded Paperport's limits and refusing to scan, scanning pallet being totally BLACK, not being able to use ANY positive Saturation values on color scans (more fully explained below), and other less serious ones.
    6. Decided to UNINSTALL the 3640 driver for now since I wasn't going to have use of the scanner for a while.
    7. After uninstall, issues with the 510 remained.
    8. Uninstalled the 510 driver and ran hiddendevices+.exe
    9. Rebooted PC
    10. Installed latest Xerox v4.6 Driver (was using v4.5 previously).
    11. All Issues with 510 remained.
    12. Uninstalled 510 Driver - this time with Revo Uninstaller Deep Scan, and ran hiddendevices+.exe.
    13. Rebooted PC
    14. Reinstalled Xerox v4.6 Driver.
    15. All Issues with 510 still remained.
    16. Uninstalled 510 v4.6 Driver - again with Revo Uninstaller Deep Scan, and ran hiddendevices+.exe.
    17. Rebooted PC
    18. Installed Xerox v4.5 Driver, still thinking at this point that it is a Driver issue.
    19. Only the Saturation issue remained. 
    20. Issue is: when scanning (ADF or FB) a color document at any resolution, if any POSitive value of Color Saturation is used in the scan, the resulting image is MIRROR flipped left to right (sometimes top to bottom and right to left). If Saturation is set to -0- or lower, the scan outputs normally. This Scan setting input conclusion was derived after MANY test scans to find out exactly what was causing this condition to occur. Setting Saturation to any value above ZERO is the ONLY thing that will cause this to occur.
    21. Ran additional scans to determine if this is a Driver problem or a Paperport problem. Ran additional "New Page" scans in Foxit Reader using the EXACT same settings as in Paperport. ALL Foxit scans produced normal scan images regardless of the Saturation settings being Positive, Negative or Zero.
    22. Determined positively that this issue is somehow being caused by Paperport.
    23. Examined all .INI files I could locate for likely causes. 
    24. Found SCANNER.INI in ...\User\Application Data\Nuance\Paperport\12\ folder. 
    25. Made a backup copy of this file.
    26. Renamed original file .bak
    27. Removed all references to Documate 3640
    28. Renamed copy file to SCANNER.INI
    29. Rebooted PC
    30. Ran Paperport.
    31. Scanning Saturation issue remained.
    32. Closed Paperport
    33. Ran latest version of CCleaner Registry Fix
    34. Rebooted PC
    35. Ran Paperport.
    36. Scanning Saturation issue remains. Saturation level is a feature I use a LOT and is greatly needed.
    37. At this point, I have reached the limit of my troubleshooting skills and decided to post on the Forums.
    If anyone has any knowledge or experience with this, I would sure appreciate some help. A solution, a "try this", a link, hint or ANYTHING. I am pretty much at my witts end on this and have invested way too many hours trying to solve this on my own. If I can't figure out what to do, my only option remaining is to do a bare metal re-install of the OS. That's quite a chore and I would rather not do it if I can avoid it.
    I have saved and attached a sample image here so you can see what I am referring to.
    Thanks in advance for whatever support you can provide. I really need to get this fixed.

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