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  • Anders Ahlstrand
    Possible to change thumbnail resolution?
    Topic posted March 8, 2015 by Anders Ahlstrand, tagged How To 
    Possible to change thumbnail resolution?

    I'm using the the Thumbnails view in Paperport, and hence get a thumbnail of every page of the selected document.

    I'm able to change the the thumbnail size, but the the resolution is constant, and too low, meaning that I don't get any benefit of increasing the size and need to open the document in Acrobat Reader to actually get a glimpse of the document content.

    Is there any way to update the actual resolution of the thumbnail?




  • Steven Greenwald
    I feel that I've been robbed....2
    Topic posted March 7, 2015 by Steven Greenwald, tagged Installation and Configuration Topics 
    I feel that I've been robbed....

    I think I just wasted my money.

    Had PaperPort 10 with my Dell MFP. Worked great. Could do all sorts of scans. Lots of options. Like flat docs or ADF scanning to a PDF and saving "profiles" 

    Now I upgrade to Win8.1

    10 doesn't work. OK I happily purchase PP14. What a letdown. I was showing my wife how to scan medical docs and I would make her a profile... Guess WHAT. I have to upgrade if I want to have more that the 4 or 5 canned profiles that come with it.

    Want one to get a multi page PDF from the glass, one for multi page from the ADF? NOPE - I have to change the profile each time. My wife has no idea how to do that.... Used to be easy. And - I paid for this version. Now if I want more than the 5 canned profiles - I can cough up another $ 150.00. You've got to be kidding me.

    There is no link to dropbox or anything common - that probably costs more too... But - OOOH - I do get Nuance web storage. What a joke. I'm trying to get things in one place such as Dropbox or OneDrive.... NOPE.

    Doesn't work.

    I'll probably be returning it as it is not ready for prime time and I don't want to pay 4x my original price to be able to do a few basic things. The PaperPort basic 7 year old version (that was free with my scanner) had better features than this. 

    I hate getting stung like this by SW companies...

    I'll not make the same mistake twice.

    Any help would be appreciated, but I'm not hopeful. Been on this horse before.


  • j doe
    Please help! Paperport SE startup1
    Topic posted March 1, 2015 by j doe 
    Please help! Paperport SE startup

    Paperport SE automatically starts up each time! How do I fix it so it doesn't start up each time.  I am sick and tired of closing the program. I rarely use my scanner.

  • Mike Gwilt
    Odd Paperport 7 problem
    Topic posted February 28, 2015 by Mike Gwilt, tagged Troubleshooting 
    Odd Paperport 7 problem

    Yes, I'm too stingy to buy the new version, but...

    Anyway, I have been using Paperport 7 on W7 (64 bit) for months, with a Canoscan LiDE 110 flatbed scanner - all fine.  Then I had a bit of a disaster that required the nuclear format/complete reinstall of windows.  When I reinstalled Paperport, the priobnlem arose.

    It installs OK, as far as I can tell and the usual desktop view opens.  But - no Twain button.  On closer inspection, it looks normal (Twain button visible)  while it loads the many max files from its designated folder (as the blue progress bar travels across the bottom), then the Twain button in the menu bar vanishes.

    The scanner works fine - I can scan by the proprietary software (MP Navigator Ex) or by right-clicking on its icon in Devices and I can identify it as a Twain source from a graphics program (Irfanview 4.38).  No difference whether I use the Canon utilities from the website (latest versions) or the original installation CD.


    So, there's no way I can see to get paperport to work with my scanner.  Any ideas gratefully accepted.


  • Malcolm Broomfield
    Scansnap iX5001
    Topic posted February 21, 2015 by Malcolm Broomfield, tagged Hardware Specific Topics, How To, Troubleshooting 
    Scansnap iX500

    This is a simple question but I can't find an answer to it anywhere.

    This is my first post here so sorry if this has been asked a thousand times already but does PaperPort 14.5 work with this scanner Fujitsu Scansnap iX500?

    I have seen the question asked all over the place but I do not want to waste my money on this if it does not work. I have tried my scanner on anothers copy and it just does not appear in the list of available scanners.


    Many thanks



  • Gary Paquette
    PaperPort wants to install again on after restart1
    Topic posted February 14, 2015 by Gary Paquette, tagged Installation and Configuration Topics 
    PaperPort wants to install again on after restart

    Every time I start my computer PaperPort 14 wants to repair or reinstall.

    I have to click on cancel about 4 or 5 times to stop it.

    Why??? and How do I stop it as I cannot find the copy of the disk I made with with the software on it.

  • Eliot Rosenthal
    duplicating files as PDF's
    Topic posted February 12, 2015 by Eliot Rosenthal, tagged Advanced Topics, How To, Installation and Configuration Topics, Troubleshooting 
    duplicating files as PDF's

    When I attempt to duplicate a word document as a PDF file by right clicking file in paperport the link is not working. Please help

  • Thom Bloomquist
    drag and drop - stopped working -PP141
    Topic posted February 9, 2015 by Thom Bloomquist, tagged Troubleshooting 
    drag and drop - stopped working -PP14

    Multiple versions of paperport have well for me.  Just started using an Epson XP-410 all in one.  Now drag-n-drop to email no longer works. PP: opens an email window, shows attached scanned document but after hitting send - the email "goes away" and it not sent or found n outbox.  Would appreciate any help.

  • Michael Wood
    PaperPort dead7
    Topic posted February 8, 2015 by Michael Wood, tagged Advanced Topics, Troubleshooting 
    PaperPort dead

    Paperport 14 locked up while editing a document. After restarting Paperport, I cannot open and edit any PDF file. The files do not open.

    Within PaperPort if I right click on any PDF file and choose 'properties', PaperPort reports, after a delay, the file size as 0 bytes. This happens with ALL PDF files, all of which open fine in anyother PDF application.

    I have spent hours looking for a fix. I have uninstalled reinstalled PP. I'm running PP on Windows 7 Ulimate 64 bit, 16 GB memory, ample free disk space.

    I ran CheckPPFolders and every file marked "PPZN" is listed as "Failure (file may be corrupted". These were not corrupted before. Example:

        <VerificationStatus>Failure (file may be corrupted)</VerificationStatus>
        <ActionRequired>Recommended to Move File</ActionRequired>

  • Scott Hagerty
    Scanning to a network folder is extremely slow
    Topic posted February 5, 2015 by Scott Hagerty, tagged Troubleshooting 
    Scanning to a network folder is extremely slow

    We scan using Paperport 14 and a Fujitsu fi 6130z. The PC is an HP Z200 running windows 7 pro with 4 gig of RAM. It seems that it has slowed down considerably and will lose the profile. We often will have to reboot the system to get the profile back. Any help would be greatly appreciated.

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