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  • thomas meissner
    installation of new printer with old computer
    Topic posted May 29, 2014 by thomas meissner, tagged How To, Installation and Configuration Topics, Troubleshooting 
    installation of new printer with old computer

    I purchased another multi function machine that also has paperport software. I loaded the software onto a computer that already had the paperport software installed, and when attempting to register the new software cannot locate a new version of the software for registration.  Anyone have suggestions as to how I could resolve the situation?  Do I need to completely unistall and then reinstall the new software?

  • Patrick Kenny
    PaperPort versions 11 & 122
    Topic posted May 26, 2014 by Patrick Kenny 
    PaperPort versions 11 & 12

    I installed PaperPort 12 onto a computer that already had PaperPort 11 on it, In Vista.

    When I opened up PaperPort 12 , none of the previously scanned documents in version 11, were found.

    Are they buried in Windows Explorer?  Can I get them back? Help please.

  • Kirsten Krause
    Paperport 12 SE taking forever to finish processing a scan!15.0
    Topic posted May 21, 2014 by Kirsten Krause, tagged Troubleshooting 
    Paperport 12 SE taking forever to finish processing a scan!

    I've been using paperport at my workplace for going on three years now. Up to this point I've loved it and it's never given me any trouble. In the last three weeks it's started to take FOREVER to finish a scan, even if it's only one page. I get up the point where It scans my documents no problem and the window to give the pfd a name pops up. It's once I do that and click okay and that processing window pops up that it hangs and hangs and hangs. I am at my wits end with this and trying to figure out why. I'm constantly deleting docs once I'm done with them so it doesn't fill up and I haven't touched my scan settings since I got them to what I like a couple years ago. It's becoming a real hindrence for me and my ability to complete my daily tasks at my work because we use a paperless system so I'm constantly scanning things. I would be beyond grateful to anyone who is able to help me remidy this.

    I have Windows 7 32bit, my scanner is part of the Brother MFC-8220 laser printer/copier. Upgrading to PP14 isn't an option because as I said this is my work computer and they preinstalled PP12 onto it when we got new pcs with windows 7.


  • Daniel Cathey III
    Epson Workforce 610 ADF problem
    Topic posted May 18, 2014 by Daniel Cathey III, tagged Hardware Specific Topics, Installation and Configuration Topics, Troubleshooting 
    Epson Workforce 610 ADF problem

    Windows 8.1, PaperPort 14 Pro

    Epson Workforce 610 with the latest drivers installed

    I ran through the entire scanner setup wizard using the "custom" settings and tests. I completed all tests.

    During these tests, all ADF functions worked correctly, without any problems.

    When attempting to scan documents from the 610's ADF, the ADF is completely ignored, and scanning is attempted from the flatbed. There is no option to select the ADF in the scan profile settings. Only "Flatbed" is available under Settings/Scan/Source.

    I am able to scan just fine from the flatbed, but that is tedious when I'm attempting to scan 10-15 pages or so. Also, there was no problem with Windows 7 and PP12. I purchased PP14 because our new laptop has Windows 8.1.

    Any help is appreciated.

  • Jack Sherlock
    scans multiple times5
    Topic posted May 13, 2014 by Jack Sherlock 
    scans multiple times

    My scanner all of a sudden will not just scan once - it repeat over and over until I hit the stop button.



  • M S
    Problems after win 8.1 upgrade
    Topic posted May 10, 2014 by M S, tagged Advanced Topics, Installation and Configuration Topics 
    Problems after win 8.1 upgrade

    AMD FX8350, 32Gb Memory, Paperport 12, Brother 5890CN

    Everything was working fine until I upgraded to Windows 8.1

    The scanner stopped working. Brother said it was a known issue and to reinstall the printer/scanner.

    The scanner worked fine in all software except Paperport where it gives a "out of memory, not enough memory for the scanning device, close other programs and try again" regardless of scan settings.

  • TK Newbie
    No ADF on Dell MFP1
    Topic posted May 5, 2014 by TK Newbie, tagged How To 
    No ADF on Dell MFP

    I have a dell 3115CN MFP printer

    Unfortunately, after upgrading to windows 8/8.1 the software that came with it no longer works at all.

    The only way to scan is to use acrobat and 'scan now' one page at a time. No more ADF

    The driver is indeed 8 / 8.1 compliant, but they no longer support software.

    So -- I am trying Paperport Pro 14 to see if it is able to get me what I want. But -- when I click "scan" there are no options for ADF and it won't let me scan at all. 

    I get a message stating that the scanner isn't connected -- but, I can scan (single pages) fine with acrobat.


    So, a couple of issues here...



  • Jan Groshan
    Scanner Not Attached - But It Is In The "Select"...10
    Topic posted May 3, 2014 by Jan Groshan, tagged Installation and Configuration Topics, Troubleshooting 
    Scanner Not Attached - But It Is In The "Select" Option ?

    My PaperPort 11 came with my Xerox docuMate 152 scanner. Although the scanner appears to be installed properly and works with my Quicken program without a problem, it does NOT work with PaperPort. The TWAIN and WIA scanner appears in the "select" section, but when I click on it I get a message that the scanner is not attached. Is PaperPort 11 compatible with Windows 8.1? 

  • Phil Walter
    Arrange thumbnails by creation date (PP14).1
    Topic posted May 2, 2014 by Phil Walter, tagged How To 
    Arrange thumbnails by creation date (PP14).

    I like to display my scanned items as thumbnails on the desktop.  I would like to sort them oldest to newest by creation date.  That way when I scan a new item it is added to the end of the desktop and is automatically in the correct order.

    However when I try and arrange the items by creation date (either from the toolbar ribbon or from the desktop context menu) it sorts them newest to oldest.  When new items are scanned they are added to the end of the list so are out of order.  I know I can re-scan the list but I really want to store them in forward chronological order.

    Is arranging the items from oldest to newest possible?  If so how?

    Paperport 14 on Windows XP SP3

  • The Librum
    Autocrop Autostraighten color change3
    Topic posted April 29, 2014 by The Librum, tagged Advanced Topics, How To, Installation and Configuration Topics 
    Autocrop Autostraighten color change

    In PP14, if a pdf file, with color pages, is autostraightened or autocropped via 'Set' tools, the color pages become greyscale.  Is there a toggle/setting to prevent this?  I have searched all over the product, docs, and here on the web, but no clue.


    To others with this issue, I do have a clumsy work-around.  'Break' the pdf with Acrobat into individual page image files, then use PP14 on the individual page files for autostraighen/crop.  Then recombine into pdf.  Clumsy!



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