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  • Ted Leonard
    Opening files not in My Documents6
    Topic posted April 25, 2014 by Ted Leonard, tagged How To 
    Opening files not in My Documents

    Is there any way to open a file in PaperPort that is not located within the current computer's My Documents folder, such as a file on an external hard drive?

  • christa williams
    PP Pro 14 new 32bit Windows 7 pc install issue; re: sending...
    Topic posted April 21, 2014 by christa williams, tagged How To, Installation and Configuration Topics, Troubleshooting 
    PP Pro 14 new 32bit Windows 7 pc install issue; re: sending app documents directly to PP?

    On my clients old XP computer she could use PP Pro 14 and send from within any application directly to the paperport desktop. On the new pc there are 2 things wrong:


    1) No PP Printer (pdf printer option) is installed at all.


    2) No option to send from within other applications (for instance an email) directly to Paperport Desktop. She uses PP as her filing and organizational system. Now she cannot operate the way to which she is accustomed.


    Any help would be appreciated!



  • Christopher Holly
    Folder created in Windows Explorer not appearing in...3
    Topic posted April 20, 2014 by Christopher Holly, tagged Troubleshooting 
    Folder created in Windows Explorer not appearing in Paperport

    I created a new folder using Windows Explorer within a folder already appearing in Paperport. When I open the parent folder in Paperport 14, the new folder is not there. I have tried deleting all the various *.ptn etc folders but that did not help. The folder is not obviously restricted in Windows. Anyone have any ideas why this is happening? I am getting closer to abandoning Paperport because of annoyances like this.

  • Jeffrey Klugerman
    Thumnails load slow and as icon not picture4
    Topic posted April 16, 2014 by Jeffrey Klugerman 
    Thumnails load slow and as icon not picture

    I loaded Paperport and was having issues with stacking and rearranging pages in image viewer. Support recommend a meta file clean. Did that and then PDF would take long time to load. Additionally I cant see the thumbnail image only the thumbnail with the icon of the program.


    Running Paperprot14 on Windows 7


    Can you help.


  • BOB1901
    PP failed to create a scratch file6
    Topic posted April 9, 2014 by BOB1901, tagged Troubleshooting 
    PP failed to create a scratch file

    Running win 7,PP 14.2-Have been running PP for a long time,never a problem like this.

    What is ---PP failed to create a scratch file.Disk drive or scratch directory may be not accessible or full.I receive this message when ever I try and print from PP

  • Paul Mac
    Painful obnoxious tedium I don't think you understand
    Topic posted April 7, 2014 by Paul Mac 
    Painful obnoxious tedium I don't think you understand

    What we go through out here to:

    1. Figure out the riddles you present with your awkward software;

    2. Realize your update badger bother *** notification that we can't make to realize itself that it is incapable of uttering any upgrade honesty. It whines using my computer's overhead, taunts me with some words and version update candy so I can remember how much it annoys me, then provides bread crumbs back to:

    3. Vapid endless unfulfillment proving itself and the hackers who manipulate it just how much time I've wasted having to *** about it to you.... or someone.

    Thanks for showing me the urgency to and making it so painful finally this time to GIVE UP on your software.

    I can hardly wait to send this message and be done with this.


  • Patrick Armstrong
    Cannot scan receipts longer than 14"1
    Topic posted April 2, 2014 by Patrick Armstrong, tagged Advanced Topics, How To, Installation and Configuration Topics, Troubleshooting 
    Cannot scan receipts longer than 14"

    I have a Brother DS-820W moble scanner. I am currently running PaperPort 12SE which came with the scanner. I am having a problem in that the software will not scan anything longer than 14". If I scan directly to the scanner's SD card, it will scan the entire 24" receipt just fine.

    IF PaperPort can scan as long as necessary (however long the document is), then I will definitely upgrade. If I am told it is not possible and given a run around, I will uninstall the PaperPort 12SE and NEVER look at a Nuance product.

    I am NOT happy that attempts to contact Nuance to get an answer about their product have been ignored to this date or required me paying them for an answer as to why their product is malfunctioning.

    So anyone at Nuance paying attention, give me a favorable answer how to make PaperPort scan like I want or forget me upgrading.

  • Michael Wendt
    PaperPort 12 se default working directory.3
    Topic posted March 31, 2014 by Michael Wendt 
    PaperPort 12 se default working directory.

    I have finally installed a copy of PaperPort 12 I've had for a while.  


    It appears it wants to save everything to my C: drive which is FULL.  I want to change the default to a directory on my D: drive but I can't find where to make it a permanent change.  I don't want to have to manually select my D: drive every time I save something.





  • Glenda Duncan
    Can not scan on Mac With Paperport 14
    Topic posted March 28, 2014 by Glenda Duncan, tagged Troubleshooting 
    Can not scan on Mac With Paperport 14

    i just purchased Mac air and had Wndows 7 using Parallel and installed Paperport 14. I can not scan using paper port to any of my wireless printers but can can using USB printer. I have Paperport 14 also installed on old lap top and scans fine. I have taken unit to two different computer shops and still can not resolve issue. One came to my home to make sure was not the network. Need help to resolve for I need this laptop for work and have already invested too too much money to give up.

  • Dylan Lee
    PaperPort - trouble stacking in SharePoint3
    Topic posted March 28, 2014 by Dylan Lee, tagged Troubleshooting 
    PaperPort - trouble stacking in SharePoint

    Hi all, first time poster here.

    I'm helping someone using PaperPort 14.   They currently create stacks of documents, from source documents stored on a network drive.  We're moving these source files to a SharePoint library.  I've created a mapped drive to the SharePoint library, and I've given the user full control on the SharePoint library.  Within PaperPort, the user can happily brows through the library in SharePoint and see all the documents.

    In *most* cases, PaperPort will allow the user to create a stack.   However for some documents, PaperPort seems to think they are read-only, and will not create a stack from the document.

    The weird thing is, in SharePoint the permissions are exactly the same for all of these documents - but PaperPort seems to still think that some are read only!!

    Has anyone seen this behaviour?   Any thoughts or ideas for things to check?   Many thanks!!



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