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  • Tom Combs
    PP14 Standard ed. Does not link to Microsoft Office Products
    Topic posted October 12, 2014 by Tom Combs, tagged Installation and Configuration Topics, Troubleshooting 
    PP14 Standard ed. Does not link to Microsoft Office Products

    With PP14 standard When dragging a PDF file onto any of the Microsoft Office Icons for conversion, you get the "Something went wrong we couldn't start your program."  Nuance Support will probably remove this post but I have received some almost unreadable text advise, some of which was incorrect on basic issues. They admit there is a problem, and apparently they don't have a solution. After complaining to corporate office about the terrible support service, someone called me and after an hour on the phone she was unable to fix but promised to call me the next day with an update. Never happened. Customer service is way at the bottom of the list of priorities. Over a month later and no word, no fix.

  • Trip
    Uninstalling and reinstalling Paperport 11 on Win 7/642
    Topic posted October 12, 2014 by Trip, tagged Installation and Configuration Topics 
    Uninstalling and reinstalling Paperport 11 on Win 7/64


    I am running Windows 7 Ultimate/64 and have run into trouble installing the version of Paperport 11 that came bundled with my Brother MFC-7840W printer.

    Although I was able to install Paperport on this computer initially, I recently had to reinstall windows, and since then I have been unable to get Paperport working.

    I am receiving the following message: "Error 1722. There is a problem with this Windows installer package. A program run as part of the set up did not finish as expected. Contact your support personnel or package vendor".

    I should point out that Paperport did not install as part of the normal Brother installation routine because there was a problem with the Brother printer drivers, which caused their setup routine to terminate.

    I was able to download the correct drivers from the Brother website but the problem of installing Paperport remained. Tech support at Brother supplied me with the following instructions ('H' is my CD drive):

    1) Install Paperport by running setup.exe in H:\ppport\PaperPort.

    2) Install the Microsoft Visual C++ 2005 Redistributable Package by running vcredist_x86.exe in H:\ppport\PaperPort\Utilities

    3) Then run vcredist_x64.exe in H:\ppport\PaperPort\Utilities\System64

    4) Install the PaperPort Image Printer by running Setup.exe in H:\ppport\PaperPort\PrinterDriver\system64


    As I mentioned, these instructions worked when I first installed Paperport on this machine but for some reason they failed after the reinstall and now I cannot get paperport working. I tried uninstalling Paperport (including running remover.exe in H:\ppport\PaperPort\Utilities\Remover) but am now completely stuck.

    Any help you could provide would be greatly appreciated.



  • Jonathan Leslie
    Unable to open pdf in PaperPort ImageView1
    Topic posted October 7, 2014 by Jonathan Leslie, tagged Troubleshooting 
    Unable to open pdf in PaperPort ImageView

    I have a customer who got a new PC. Both old and new have Windows 7 Pro. The PC is domain-joined and up to date. PaperPort 14 is installed on both old and new.

    On the old PC he was able to open PP and then double-click on a PDF and it would open in ImageView. But now ImageView opens but it's blank where the document should be. No document displays. If he right-clicks the PDF in PP and chooses Open With and selects either type of ImageView that is in the list, he gets the IV window opening but no document displaying. He can open JPG images but not PDF.

    The PDF documents will open just fine in Adobe Reader.

    He called PP Support and he did find that if he logs in to the PC with a local admin account, everything works fine. But with logged in with his domain account which has local admin rights, he gets the above symptoms.

    Also, on the old computer when in PP and right-clicking on a PDF he used to be able to do a Save As and save the PDF with a different filename. Now on the new computer when he tries to do a Save As, he gets the error "this operation is not allowed by pdf security settings".

    He's tried changing all settings he can find but nothing has helped yet. His domain account has FC of the folder storing the PDF files and all the files in it.

    Also on the old PC when viewing the list of PDF files in PP they appeared as small thumbnails, now there is just a generic pdf placeholder icon.

    I am not familiar with PP at all so I am hoping someone here can provide some help.

  • Geoffrey Beresford Hartwell
    Update Paperport 11SE - Windows 71
    Topic posted October 1, 2014 by Geoffrey Beresford Hartwell, tagged Installation and Configuration Topics, Troubleshooting 
    Update Paperport 11SE - Windows 7

    I cannot obtain an update for PP 11SE.  Internet Explorer opens - and I use Chrome - I have Java but the page says it cannot proceed without it. Nothing appears unless I expose the page source.  How do I check for updates?

  • Chris Feasby
    PP14 stopped printing to PDF (Error -10)3
    Topic posted September 15, 2014 by Chris Feasby, tagged Installation and Configuration Topics, Troubleshooting 
    PP14 stopped printing to PDF (Error -10)

    We have a use on Windows 8 who can no longer print into PP14. Regardless of the program used PP open but they get "Error in image file reading and writing software (Error -10).

    If I log into the machine with a different profile I am able to use the software without issue.

    Have tried clearing temp file under ->app->local->temp

    Would like to avoid a removal and re-install as the user would lose all their settings.



  • Brittnay Ramsey
    Paperport via Digital Download1
    Topic posted September 14, 2014 by Brittnay Ramsey, tagged Installation and Configuration Topics 
    Paperport via Digital Download

    I recently purchased a VuPoint Magic InstaScan that was bundled with PaperPort 14. I installed the PaperPort software via a digital download. The computer then became infected and was wiped. My question is, how to I reinstall software that was a digital download? The link I was given no longer works. The "download" button is just unresponsive...

  • Brad Dery
    Please Help with Hanging Issue
    Topic posted September 12, 2014 by Brad Dery 
    Please Help with Hanging Issue

    Hello!  We have a client using Paperport 14 in a grand scale, it is the hub of their operation.  Long story short, we have by necessity added a network folder to the list of possible folders using Folder Manager, so this user can save documents on another computer in the office from her desk.  When we execute a scan, the document scans, the file is created on the other computer, but Paper Port hangs big time.  If you wait a bit, it eventually recovers and works again (and the scanned document shows normally in Paper Port). 

    What in the world is causing this issue?  I have tried the Paper Port folder checker, but it crashes...

    What and where the heck is Drive N???!1
    Topic posted September 10, 2014 by KEVIN BOWMAN 
    What and where the heck is Drive N???!

    I happened to look on my computer and saw my hard drive, external drive, etc. Then I noticed a Nuance Drive N... I had never noticed it before. When I clicked on, there were no files in it. But it said that it only had 383 GB of 902 GB free. So, I wonder, did my computer Hard Drive get uploaded to the cloud without my wanting it to? Where the heck is drive N, and how do I turn this feature off???

  • Dick Buma
    save selected area of picture (jpeg) as another jpeg
    Topic posted August 26, 2014 by Dick Buma, tagged How To 
    save selected area of picture (jpeg) as another jpeg

    On PPT14 whenever I scan a document as a picture and then select an area to copy I cannot save it as a picture.  It will only save it as a pdf file.  Anyway around this?

  • Sussann Lovett
    My Check Box tool makes Radio Buttons
    Topic posted August 26, 2014 by Sussann Lovett 
    My Check Box tool makes Radio Buttons

    Recently my Check Box tool began making Radio Buttons instead of Check Boxes. I am sure I accidently changed a setting, but I can't figure out what I did and I need to undo whatever it is. Radio Buttons do not act the same way as Check Boxes - for instance once you check it, you can't uncheck it.

    Can someone please tell me how to get the Check Box tool to behave like a Check Box tool again? I've searched here and under the help feature in PDF Viewer Plus, but I can't find anything.



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