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  • Christy Schweikhardt
    Printing to Paperport (version 14.5) function no...3
    Topic posted September 7, 2016 by Christy Schweikhardt, tagged Troubleshooting 
    Title:
    Printing to Paperport (version 14.5) function no longer works after Windows 10 anniversary update.
  • Monte Kay
    Convert to text9
    Topic posted September 4, 2016 by Monte Kay 
    Title:
    Convert to text
    Content:

    As I understand it you should be able to drop and drag to Word and it should convert to text but this doesn't seem to work.  I just end up with an image pasted to the Word document.  Am I missing something?

    thanks,

    Monte

  • Terrance Pierce
    CRC Error when re-installing Paperport 14
    Topic posted August 26, 2016 by Terrance Pierce, tagged Installation and Configuration Topics 
    Title:
    CRC Error when re-installing Paperport 14
    Content:

    After re-installing Win 10, I am receiving a CRC error when trying to re-install Paperport 14 Professional from CD. Any ideas?  Thanks.

  • popi roman
    PP11thumbs.ptn as an attachment1
    Topic posted August 18, 2016 by popi roman 
    Title:
    PP11thumbs.ptn as an attachment
    Content:

    I received a PP11Thumbs.ptn file as an attatchment in an e-mail but I can't figure out how to open it using Paperport 14. Any suggestions would be greatly appreciated.

  • David Conrad
    Issues with faxing1
    Topic posted August 18, 2016 by David Conrad, tagged Advanced Topics, How To, Troubleshooting 
    Title:
    Issues with faxing
    Content:

    We're getting this error when attempting to fax: You must install a printer. This is with PaperPort v11.2 on Windows 7. The work around I found is to to to Printers/Devices Control Panel and select "Interaction Fax" as the default printer. Interaction Fax is part of our telephony suite, Interactive Intelligence. Other users do not get this error, and they all use the same software. 

    This work around isn't ideal because we'd like to use a different printer as the default for non-faxes. 

    Any suggestions?

     

  • Brian Hodgson
    "Blank sheet is job separator on duplex scan" is...3
    Topic posted August 16, 2016 by Brian Hodgson, tagged Installation and Configuration Topics, Troubleshooting 
    Title:
    "Blank sheet is job separator on duplex scan" is grayed out. How to activate it?
    Content:

    The "Blank sheet is job separator on duplex scan" option is grayed out in V14.5. How can I activate it?

  • Robert Hennessy
    Paperport 14 features6
    Topic posted August 16, 2016 by Robert Hennessy 
    Title:
    Paperport 14 features
    Content:

    I recently upgraded to Paperport 14.  In previous versions I had the option to Print to Paperport in my Printer Box.  I could 'print' documents such as emails directly to my Paperport desktop.  Has this feature been eliminated in Version 14?

    Thanks for your help

    Bob H

  • John Fullelove
    Unable to download/install Patch 1 for PaperPort 143
    Topic posted August 12, 2016 by John Fullelove, tagged Installation and Configuration Topics 
    Title:
    Unable to download/install Patch 1 for PaperPort 14
    Content:

    When attempting to download/install Patch 1 for PaperPort 14 for OmniPage Ultimate, I receive the attached error message.

    Any assistance in resolving this issue would be greatly appreciated.

    John

    Image:
  • Send Scan
    PDF Viewer plus SE 7.22
    Topic posted August 2, 2016 by Send Scan, tagged Installation and Configuration Topics, Troubleshooting 
    Title:
    PDF Viewer plus SE 7.2
    Content:

    Hello,

    I am using PDF Viewer Plus SE 7.2. I got it on a CD which was included with my Xerox Printer (Workcentre 6015).

    I now have the following error message when I start PDF Viewer 7.2 :

    updating the system registry failed. Try using REGEDIT

    I tried to uninstall and reinstall PDF Viewer but I still got this message. I also tried to disable my antivirus software, but it doesn't change anything. I still get this error message.

    I would be very thankful if you could tell me how to fix this problem. Do not hesitate to ask me for more information about my system. Thanks a lot in advance !

    Best regards.

    CD

  • Joel Hencken
    Error 1723
    Topic posted July 14, 2016 by Joel Hencken, tagged How To, Installation and Configuration Topics, Troubleshooting 
    Title:
    Error 1723
    Content:

    Installing version 14 or 14.5 of either PP or PPPro on several systems I get this error message and have not been able to find a fix:

    PaperPort Image Printer 64-bit.
    Error 1723. There is a problem with this Windows Installer package.  
    A DLL required for this install to complete could not be run.  
    Contact your support personnel or package vendor.

    Have others encountered this problem?

     

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