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  • Michael Wendt
    PaperPort 12 se default working directory.3
    Topic posted March 31, 2014 by Michael Wendt 
    PaperPort 12 se default working directory.

    I have finally installed a copy of PaperPort 12 I've had for a while.  


    It appears it wants to save everything to my C: drive which is FULL.  I want to change the default to a directory on my D: drive but I can't find where to make it a permanent change.  I don't want to have to manually select my D: drive every time I save something.





  • Glenda Duncan
    Can not scan on Mac With Paperport 14
    Topic posted March 28, 2014 by Glenda Duncan, tagged Troubleshooting 
    Can not scan on Mac With Paperport 14

    i just purchased Mac air and had Wndows 7 using Parallel and installed Paperport 14. I can not scan using paper port to any of my wireless printers but can can using USB printer. I have Paperport 14 also installed on old lap top and scans fine. I have taken unit to two different computer shops and still can not resolve issue. One came to my home to make sure was not the network. Need help to resolve for I need this laptop for work and have already invested too too much money to give up.

  • Dylan Lee
    PaperPort - trouble stacking in SharePoint3
    Topic posted March 28, 2014 by Dylan Lee, tagged Troubleshooting 
    PaperPort - trouble stacking in SharePoint

    Hi all, first time poster here.

    I'm helping someone using PaperPort 14.   They currently create stacks of documents, from source documents stored on a network drive.  We're moving these source files to a SharePoint library.  I've created a mapped drive to the SharePoint library, and I've given the user full control on the SharePoint library.  Within PaperPort, the user can happily brows through the library in SharePoint and see all the documents.

    In *most* cases, PaperPort will allow the user to create a stack.   However for some documents, PaperPort seems to think they are read-only, and will not create a stack from the document.

    The weird thing is, in SharePoint the permissions are exactly the same for all of these documents - but PaperPort seems to still think that some are read only!!

    Has anyone seen this behaviour?   Any thoughts or ideas for things to check?   Many thanks!!



  • David B
    upgrade from Paperport 12 to 14 - Yes or no?3
    Topic posted March 22, 2014 by David B 
    upgrade from Paperport 12 to 14 - Yes or no?

    I currently use Paperport 12 pro, and find that it generally does what I need from it.  I am wondering about making the jump to PaperPort 14. (I don't really need the pro features as I don't use them), but I am wondering if there is any advantage as far as bugginess, freezing, not responding, and other such bugs that we put up with normally in PaperPort.

    In other words, new features aside, have there been any improvements in the underlying software code from previous versions that would justify the jump to the newer version?



  • James Pinner
    Visioneer 9540 USB2
    Topic posted March 22, 2014 by James Pinner, tagged Hardware Specific Topics 
    Visioneer 9540 USB

    Having trouble with 9540 USB and paperport 14, any suggestions? 

  • Roger Spohn
    Trouble printing to Paperport 141
    Topic posted March 21, 2014 by Roger Spohn 
    Trouble printing to Paperport 14

    If I try to print a document to paperport 14 without opening it first it gives me an "Error has occured" and it is shutting down. However if I open Paperport 14 first I have no trouble printing to Paperport 14.  I am using Win7. Has anyone else had this problem?


  • Robert DeWitt
    Scanned documents not accessible from Network Computer
    Topic posted March 19, 2014 by Robert DeWitt, tagged Troubleshooting 
    Scanned documents not accessible from Network Computer

    Hello, We have a Dell C1765nfw and if I want to scan a 2 or more page document I need to use paper port from the "server" computer. However I cannot access any of the documents that were scanned through paperport from any of the network computers. Only the "server" PC. Which can be very inconvenient. I know it sounds like a network issue, however the fact that I can access documents scanned directly from the Dell printer from any computer does not seem so.

    Could someone please help me.

    Thank you very much

  • Mike Watkins
    Setting value for nnnn in scanned output suffix/prefix
    Topic posted March 17, 2014 by Mike Watkins 
    Setting value for nnnn in scanned output suffix/prefix

    Does anyone know of a way to change the value of n/nn/nnn/nnnn in the suffix/prefix settings for scanned output?  It always defaults to 0001 and I need it to start at a specific amount and don't want to run 1000s of fake batches to get the value that high.  Also does anyone know what can cause the counter to reset back to 1?  Seemed to happen from time to time and we really need it to stay persistent the entire time we use the software.


    Mike W 

  • Jeffrey Eyges
    Paperport 14 recognizes scanner, but won't scan15.0
    Topic posted March 16, 2014 by Jeffrey Eyges 
    Paperport 14 recognizes scanner, but won't scan

    I have an HP Photosmart 6180C.

    Paperport 14 recognizes the device, but I get the following message:

    Originals were removed from the input tray of the automatic feeder. Please replace the originals and restart the scan. If the preview window is showing, you may click the New Scan button. To scan from the scanner glass instead, make sure that all items are removed from the automatic feeder, close the HP Scanning software, and restart the scan.

    It scans when I run through the Scanner Setup Wizard, and I can scan with other software, so I doubt it's a hardware malfunction on the device's side.

    Has anyone encountered this?

  • Robert Lehrer
    After Scan, I click "Done". Why does PDF...8
    Topic posted March 3, 2014 by Robert Lehrer, tagged How To, Troubleshooting 
    After Scan, I click "Done". Why does PDF disappear?

    The following problem occurs intermittently with PaperPort 11 Standard used with Windows 7 Pro and I can't resolve it.

    After I scan a document, the window appears where I name the PDF, add keywords, add the author's name & any comments.  Then, I click the DONE button.

    Most of the time, this process works simply, smoothly and without a hitch.  Other times, the PDF I've just created disappears after I click DONE.   I look in the scanned documents folder and it's nowhere to be seen.  

    Do you have any idea what causes this problem and how I can prevent it?

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