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  • Dead Pool
    Blank sheet is job separator - Doesn't work
    Topic posted June 11, 2016 by Dead Pool 
    Title:
    Blank sheet is job separator - Doesn't work
    Content:

    Hi,

    I have the following problem:
    I have two sheets (A and B), with two sides, so A1, A2 B1 and B2.

    A2 is a blank page.

    I scan A1 and B1 and after that I turn it and scan A2 and B2.

    I've activated "Blank page is job separator" BUT "Blank sheet is job separator on duplex scan" IS DEACTIVATED!

     

    However, after the scan is finished it detects the blank page A2 and SEPARATES the job.
    And this is exactly what shouldn't happen, as the function is deactived.
    This should only happen if e.g. B1 C1 D1 is empty, so a blank-page was added as devider.

    Does anyone know how to solve this problem?

    My scanner isn't a duplex scanner.
    I scan the 1st pages, turn it and press the backside-scan button.

    Version is 14.5
     

  • Maureen Lynch
    Other programs
    Topic posted June 10, 2016 by Maureen Lynch, tagged Troubleshooting 
    Title:
    Other programs
    Content:

    If I am in any other program (excel, word, etc.) while scanning documents, paperport keeps takes over and I have to click in excel every time a new page is scanned.  I know I am not explaining this as well as I should but it is very annoying.  I installed windows 10 a couple months back and it was fine.  Now it is doing it again.  So every time I scan a new page I have to go back to whatever program I am working in a click again.  It is hijacking everything while scanning.  

  • Robert Lee
    Paperport 14 Training Video
    Topic posted June 4, 2016 by Robert Lee, tagged How To, Installation and Configuration Topics, Troubleshooting 
    Title:
    Paperport 14 Training Video
    Content:

    I am using Windows 10 on a Dell laptop. I have installed Paperport 14 Professional and it appears to be working. However, I also purchased the training video for Paperport 14 but cannot get it to play. It will open and instruct me to select and click on one of the topics but none of the topics are "active" and will not open. I have tried using both Adobe Reader and Windows Media Player, I have also tried loading the training disk in a second laptop with the same results. Any suggestions?

     

    Bob Lee

  • Tim Spangler
    PP 14 Doesn't Launch1
    Topic posted June 3, 2016 by Tim Spangler, tagged How To, Installation and Configuration Topics 
    Title:
    PP 14 Doesn't Launch
    Content:

    Has there been a solution to the difficulties of installing. launching and using PaperPort 14?

    I have supposedly installed 14.5.0000 or .0001 on a Win 10 64bit system. It was not an easy chore but after pouring through this and other forums it is now installed. The checkppfolders.exe comes back with the statement that "No PaperPort folders have been detected on your computer......". I have uninstalled, reinstalled, repaired a couple of times each and yet the no launch and no folders detected continues.

    What folders have not been created? If they are originally empty folders, could they be created manually and get things started?

    Things accomplished: Uninstalled PaperPort 11, Manually went through to delete folders, cleared registry items, ran removal utility, manually double checked for folders and files, deleted "temp" folder, and then finally (supposedly) installed PP 14.

    No launch is the word of the day at this point. Any new ideas?

  • J Me
    Error: The base pages object is missing or invalid -- using...
    Topic posted May 17, 2016 by J Me 
    Title:
    Error: The base pages object is missing or invalid -- using PDF Viewer Plus.
    Content:

    I am using Paperport 12 SE that I got with my Brother printer some 3 years ago or so. It comes with PDF Viewer Plus.

    Now, I use PDF Viewer Plus as my default PDF viewer because I like it way more than any of the common ones like Foxit or Adobe.

    However, recently I came across a PDF that gives me the above error when I try and open it. Now, it opens just fine with the Foxit PDF viewer, but I need to be able to open it with PDF Viewer Plus.

    Now, I was thinking that maybe I just need to update my Paperport 12 SE, or the PDF Viewer Plus, but I can't seem to figure out where to download any updates for either one. I click the "Get latest updates" button on paperport, but it doesn't do anything. I have also registered my product on this site, and looked around, and I cannot seem to find anywhere that it will let me update Paperport or PDF Viewer Plus.

    However, perhaps the problem isn't updating? Maybe it's something else? If so, what could it be, and how would I go about fixing the problem?

  • Kenneth Krone
    Problem with Fujitsu fi-7160 scanner in PP 14.5
    Topic posted May 14, 2016 by Kenneth Krone 
    Title:
    Problem with Fujitsu fi-7160 scanner in PP 14.5
    Content:

    Win 7, PP14.5 (14.5   (14.5.15168.1450) with patch Build ID PP-1308-011-15264.1200, Fujitsu fi-7160, USB 3.0.

    I did not realize it but the 7160 scanner (uses USB3.0) had been functioning with the TWAIN drivers for the previous model (6130Z, USB2.0) .  Once Fujitsu had me run a patch, the 7160 was FLYING through 2-sided scans using their PaperStream Capture software/drivers. I ran the scanner in PP14.5 like before and it flew through the stack at about 1 page per second double-sided, but at about 40-60 pages, I receive an error message from PP while it is processing the data:

    PaperStream IP

    An anomaly has occurred during communication.  Make sure that the power is on and the cable is firmly connected.  (Code: DS41003)

     

    Then another error message:

    PaperStream IP

    Communication failed.  Make sure the power is on, the cable is firmly connected, and the scanner is not used by another application.  Note that some scanners may turn off automatically.  In case the scanner is turned off, turn the power back on and then try again.  (Code: DS42019)

     

    Then I receive a PP error message:

    Unable to communicate with the scanning device.

     

    Now, my workarounds are to either scan small numbers of pages at a time, then add more, or I can use the PaperStream Capture program , selecting the output to be in a folder in the PaperPort folders, and then move it the file where I want for it to be. 

    Has anyone had this problem and solved it?

    Thanks

    Ken K

     

  • Daniel Haidt
    How to show a preview on the thumbnail5
    Topic posted May 10, 2016 by Daniel Haidt, tagged How To 
    Title:
    How to show a preview on the thumbnail
    Content:

    How do you make it so the thumbnail shows a preview of the document as opposed to it saying PDF. Some documents show the preview and some do not.

    Thanks

  • Yan Gaudreau
    Paperport trial
    Topic posted May 9, 2016 by Yan Gaudreau, tagged Installation and Configuration Topics 
    Title:
    Paperport trial
    Content:

     Does the trial version still available?  I registered on the Nuance website for the trial version of papperport 14, and got nothing, no download link no email.

  • Seth Peters
    I Need PaperPort 14 Standard download link
    Topic posted May 2, 2016 by Seth Peters 
    Title:
    I Need PaperPort 14 Standard download link
    Content:

    Is there a link I can use to download the PaperPort 14 Standard software for re-installation on a PC? I do not have the CD/DVD, but have the original serial number. The downloads link under PaperPort support is dead and goes to an error page.

    Thanks,

    Seth

  • Gayle Thompson
    Can't Download PaperPort 142
    Topic posted April 30, 2016 by Gayle Thompson, tagged Installation and Configuration Topics, Troubleshooting 
    Title:
    Can't Download PaperPort 14
    Content:

    I just bought a Magic Wand Scanner that included this software.  I went to the website as instructed and entered the User ID and Password in the appropriate boxes.  Then it takes me to the page where I should be able to download the software BUT when I click the Download button, nothing happens?  Any ideas?

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