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  • Kenneth Murello
    HP OFFICEJET PRO 8600 PLUS
    Topic posted December 5, 2013 by Kenneth Murello  , tagged Advanced Topics, Hardware Specific Topics, Installation and Configuration Topics, Troubleshooting
    Title:
    HP OFFICEJET PRO 8600 PLUS
    Content:

    Hello All,

     

    I'm using Paperport 14 with a HP OfficeJet Pro 8600 Plus all in one .

    I am constantly having problems with paperport and my scanner freezing, It's only a few times I get lucky when I want to scan.

    I have already uninstalled and re-installed PP14 as well as my HP scanner software over and over .

    Does anyone else have the same scanner that I have that's having all this problem, does anyone know if Nuance has their database for scanners including this scanner as well...????

    Not that I have to say but this getting very frustrating and time loss to say the least

  • Jim Sisk
    PaperPort 14 will not accept "Actual Size" as...6
    Topic posted December 5, 2013 by Jim Sisk  , tagged Advanced Topics, Troubleshooting
    Title:
    PaperPort 14 will not accept "Actual Size" as default view.
    Content:

    Anytime I click a thumbnail it opens in "Best Fit" instead of the "Page Width" setting that I set. It opens for a split second in "Page Width" then reverts instantly to the much smaller "Best Fit". Anyone know what the problem could be? PaperPort Professional 14 Version: 14.5  (14.5.13205.1029) BUILDID: PP-1303-020-13223.1648  Running Win 7

  • Martin Newdorf
    Uninstall Video for PaperPort 14
    Topic posted December 4, 2013 by Martin Newdorf  , tagged Troubleshooting
    Title:
    Uninstall Video for PaperPort 14
    Content:

    I want to uninstall the training video for PaperPort 14. I get an error message below and do not know how to get around the problem.

    An error (-5005: 0x80070002) has occurred while running setup.

     

     

  • Fred Owens
    New Install Win 8 Crashes
    Topic posted December 3, 2013 by Fred Owens  , tagged Advanced Topics, Troubleshooting
    Title:
    New Install Win 8 Crashes
    Content:

    I had to do a complete reinstall after the registry collapsed in Windows 7 . I chose to upgrade to windows 8 on a new disk, Installations went fine and everything seemed to work but tonight I was working with files on my server, converting png files to pdf. First I couldn't see the files so started to repair it ran for 2 hours and had 12 more to go and I have clients waiting so I stopped the repair. I could see the files and started to to the conversion.  The program seemed to hang then crashed.

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: PaprPort.exe
    Application Version: 14.1.11528.2007
    Application Timestamp: 4eaaf53c
    Fault Module Name: SHCORE.DLL
    Fault Module Version: 6.2.9200.16433
    Fault Module Timestamp: 5076352f
    Exception Code: c000041d
    Exception Offset: 00001fcb
    OS Version: 6.2.9200.2.0.0.256.48
    Locale ID: 1033
    Additional Information 1: 13bf
    Additional Information 2: 13bfe3321b0de4ef7c5b1934aa2e06a3
    Additional Information 3: 5668
    Additional Information 4: 56681492bf796365bbd06f8d37bcbbaa

    I checked for updates and found one. I installed it but it crashed again while deleting duplicates with a slightly different error.

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: PaprPort.exe
    Application Version: 14.1.11528.2007
    Application Timestamp: 4eaaf53c
    Fault Module Name: PPDeskVw.ocx
    Fault Module Version: 14.1.11528.2007
    Fault Module Timestamp: 4eaaf449
    Exception Code: c000041d
    Exception Offset: 000b66a7
    OS Version: 6.2.9200.2.0.0.256.48
    Locale ID: 1033
    Additional Information 1: 1123
    Additional Information 2: 1123dfceaeec5fa2daeaba8d3aa9239d
    Additional Information 3: 5bfe
    Additional Information 4: 5bfea8b48c34c95ac910783e682938d8

    I went to bed. This evening after a day on the road I thought I'd give it a shot since I'm never near it when tech support is open. It let me delete the files and I started stacking them. After each of the first three document were stacked it seemed to hang then suddenly it stacked the next three sets like it did in the past. I opened an Excel file by dragging it to the icon bar and had just started to clean it up when I got the crash note below.

    Problem signature:
      Problem Event Name:    APPCRASH
      Application Name:    PaprPort.exe
      Application Version:    14.1.11528.2007
      Application Timestamp:    4eaaf53c
      Fault Module Name:    MFC42.DLL
      Fault Module Version:    6.6.8063.0
      Fault Module Timestamp:    501090f1
      Exception Code:    c0000005
      Exception Offset:    0001f217
      OS Version:    6.2.9200.2.0.0.256.48
      Locale ID:    1033
      Additional Information 1:    5861
      Additional Information 2:    5861822e1919d7c014bbb064c64908b2
      Additional Information 3:    f3d5
      Additional Information 4:    f3d5be0cad2787556264647dc02181c3

     

    I understand after digging tonight that there's sometimes a delay when working on a file server but this delay has only ever manifested itself when I first opened paperport or after I've been away from the machine for an hour or more. I never had a crash doing the same exact operations in Windows 7 on the same hardware. The network is a gigabit hard wired setup so transfer speeds are not an issue. The only new hardware is the desktop system drive. The only change is a clean Win 8 install including all updates and a clean install of my programs including PP 14 pro.

    Ideas?

     

  • Aron Matushenko
    Paperport Notes Speech to Text error
    Topic posted December 3, 2013 by Aron Matushenko  , tagged Installation and Configuration Topics, Troubleshooting
    Title:
    Paperport Notes Speech to Text error
    Content:

    Hello,

    I have a "special needs" student who is trying to use both Dragon Dictation and Paperport Notes on his iPad (Rev 3. iOS 7)

    Up until about a month ago, both of these apps were working fine. Not sure what changed, but neither of these apps can talk to whatever server you have that is converting recorded speech to text.

    I've already tried whitelisting the IP's and Domain names for the Nuance servers I've found in my log files. Is there something else that might need t obe done on my content filer to restore this functionality?

    Note: Apple's Siri works just fine.

  • Bill Bartlett
    PaperPort 14 - Cannot find the bundled training videos11
    Topic posted November 29, 2013 by Bill Bartlett  , tagged Installation and Configuration Topics
    Title:
    PaperPort 14 - Cannot find the bundled training videos
    Content:

    I purchased the "PaperPort Professional 14.0, US English, Bundled w/ Training Video" version, downloaded the "PP14.5_Pro_BEFIGSD_13264.exe" file, ran the installer, but cannot find the training videos anywhere on my PC.  (This was the only file mentioned in the emailed order confirmation.)  The machine is a Windows 8.1 laptop so if the installer expected to put a link in the Start menu, it failed. However, browsing the "C:\Program Files (x86)\Nuance\" directories doesn't show anything that looks like a video, nor does searching the laptop for all files > 16 MB in size.  (I tried rerunning the installer to see if I had missed a screen, but nothing showed anything about any videos.)

    Anyone have any idea where the videos got installed?

     

  • Steve Corbett
    Paperport notes app- OCR issue- error message1
    Topic posted November 28, 2013 by Steve Corbett  , tagged Troubleshooting
    Title:
    Paperport notes app- OCR issue- error message
    Content:

    Hi all,

    I am trying to use the OCR function and I keep receiving this message 

    cannot parse XML result StartJobResponse

     

    i have deleted the app and reinstalled it but have exactly the same problem......can anyone help?

  • FRED ROBERTS
    can't scan more than one page from printer feeder
    Topic posted November 22, 2013 by FRED ROBERTS 
    Title:
    can't scan more than one page from printer feeder
    Content:

    I can't scan more than one page from printer feeder. The second page will just go right through and not scan

  • Slawomir Fijalkowski
    PaperPort 14 - languages
    Topic posted November 21, 2013 by Slawomir Fijalkowski 
    Title:
    PaperPort 14 - languages
    Content:

    Hi all,
    I bought a Dell MFP with software paperport 14. Unfortunately, the software doesn't have the Polish language.
    Please let me know if I can get the update with the Polish language.

    Best Regards

  • STEVEN YOUNG
    Paperport 14 startup error - 0xc0000005
    Topic posted November 20, 2013 by STEVEN YOUNG  , tagged Troubleshooting
    Title:
    Paperport 14 startup error - 0xc0000005
    Content:

    Hi all

    Around 2 months ago, PP stopped working. Upon attempting to open the program I now get the following message pop up.. :

     

    The application was unable to start correctly (0xc0000005). click OK to close the application.

     

    I have tried to uninstall and re-install with no luck. After some reading I came across this from MicroSoft themselves pertaining to a security update (kb2859537) :

    ----------------------------

    • Some users may experience issues that affect certain programs after they install security update 2859537. In some cases, the programs may not start successfully. 

      For example:
      • We observed that two Games published by Trion Worlds (Rift and Defiance) did not start on Windows 7, x64-based systems after this update was applied. The game publishers have patched both the games, and the games are now compatible with security update 2859537.
      • We observed that some programs did not start, and the users received an error message that resembles the following:

        The application was unable to start correctly (0xc0000005). Click OK to close the application.
        This problem can occur when the system has an instrumented version of "ntoskrnl.exe" installed. We do not support this scenario.
      The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products. Microsoft is researching this problem and will post more information in this article when the information becomes available.

    -------------------------------------------------

    Seems to indicate that Nuance, need to offer a fix here. 

    Btw, heres the link : http://support.microsoft.com/kb/2859537

     

    Has anyone else had this issue with their PP14 ? I've tried to uninstall this security update bit it doesnt make any difference.

     

    Thanks

     

    Steve

     

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