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  • Peter Hooper
    Paperport 14 pro and windows 104
    Topic posted November 27, 2015 by Peter Hooper, tagged Installation and Configuration Topics 
    Title:
    Paperport 14 pro and windows 10
    Content:

    My software has disappeared from my drive.

    I have windows 10 installed.

    Clearly Paperport 14 Pro has issues with various versions of Windows. Can someone help me get my program back on my machine and running properly.

    I have located my old install file, attempted to reinstall my product numerous times, and while PDF View Plus installs, along with other bits the program Paperport 14 Pro does not install, despite the final window stating the installation was successful.

    I can't say I have had this problem with other software I own.

    Regards, Peter Hooper

  • Ronald van Dyk
    Setting up Paperport for good quality Scans5
    Topic posted November 24, 2015 by Ronald van Dyk, tagged How To, Installation and Configuration Topics 
    Title:
    Setting up Paperport for good quality Scans
    Content:

    Hello,

    I have bought a new HP Office Jet Pro 8620, and would like to know if there is a setup guide as to how to properly setup Paperport 14 to use the scanner from my printer. I have tried, but the scan quality is poor with Paperport compared to what I get when using HP's scanning utility.

  • Wayne
    Paperport 14 - How many computers can I install on?4
    Topic posted November 22, 2015 by Wayne 
    Title:
    Paperport 14 - How many computers can I install on?
    Content:

    I searched the forum and didn't find an answer for the above question.

    I installed a copy of PaperPort 14 on my desktop.  Can I also install on one laptop?  On two laptops?  Or no laptops--just one install allowed?

    Thank you

  • Lehaim Kosher
    PaperPort Pro 14.5 bug with Windows 8/8.1/103
    Topic posted November 19, 2015 by Lehaim Kosher, tagged Advanced Topics, Hardware Specific Topics, How To, Installation and Configuration Topics, Troubleshooting 
    Title:
    PaperPort Pro 14.5 bug with Windows 8/8.1/10
    Content:

    PaperPort Pro 14.5 is still buggy as piece of *** even with Patch 1.

    Step to reproduce bug on Windows 8/8.1/10 systems:

    1. Run PDF Create Assistant

    2. Click the Add button and select the "Open file..." option, "Open" dialog will appear

    3. Click "Cancel" button in "Open" dialog to close it

    4. Press the [X] button to close the PDF Create Assistant

    Right after that PDF Create Assistant immediately crashes.

    Problem signature:
      Problem Event Name:    APPCRASH
      Application Name:    PDFDirect.exe
      Application Version:    9.0.0.10
      Application Timestamp:    4d5b453c
      Fault Module Name:    mfc90u.dll
      Fault Module Version:    9.0.30729.4048
      Fault Module Timestamp:    499a70c9
      Exception Code:    c0000005
      Exception Offset:    0020fba7
      OS Version:    6.3.9600.2.0.0.256.4
      Locale ID:    1033
      Additional Information 1:    5861
      Additional Information 2:    5861822e1919d7c014bbb064c64908b2
      Additional Information 3:    1318
      Additional Information 4:    13181ae637ac2592fac0ca2dd662cdcc

     

    Image:
  • Tim Macy
    Problem with Paperport 12 Display Scanner Dialog Box
    Topic posted November 18, 2015 by Tim Macy 
    Title:
    Problem with Paperport 12 Display Scanner Dialog Box
    Content:

    I was setting up a new computer (Windows 7 Pro) and decided to upgrade to Paperport 14. After working with Paperport help for a week and many, many downloads that crashed every time, I decided it wasn't worth it and re-connected my scanner to my old computer with Paperport 12 on it. For years I've been able to scan in and have the Dialog Box open, which also opened a preview pane, so I could set a good scan. I also was able to set it to Magazine mode, which was best for my purposes.

    Now even though the dialog box is checked, it grays out when I hit scan. I've tried all different WIA or TWAIN settings, but can't get the window to open that lets me set Magazine mode either. What should I do next?

  • Colin Clark
    Desktop Delivery Paperport Pro 14 and Windows 10
    Topic posted November 16, 2015 by Colin Clark, tagged Troubleshooting 
    Title:
    Desktop Delivery Paperport Pro 14 and Windows 10
    Image:
  • Paul Benvie
    "0 pages scanned" message when clicking the scan...
    Topic posted November 9, 2015 by Paul Benvie 
    Title:
    "0 pages scanned" message when clicking the scan button
    Content:

    Hello,

    We have two users set up identically with paperport 10 and windows 7 pro. User A has no issue, she opens paperport, it loads a bunch of thumbnails of previous scans, and when that's done she can click the Scan button on the left side and get a dialog box that asks if she wants color, b&w, etc. User B can hit the scan button but this message comes up immediately which says "0 pages scanned". There's a "Scan more pages" button and a "Done" button. Clicking "Scan more pages" results in the message immediately coming right back, and "Done" will close the message. Interestingly, it works when running the test in paperport- the dialog box comes up with the color choice. I did some comparing between them, didn't see any differences. they both have the same device selected (Xerox documate 262) in the left side pane, and I looked at the properties in windows devices, everything looks the same and the same driver version is installed. Any help would be appreciated, thanks!

  • Pete Morris
    Low dpi Resolution in Paperport 12SE
    Topic posted November 3, 2015 by Pete Morris, tagged How To, Installation and Configuration Topics, Troubleshooting 
    Title:
    Low dpi Resolution in Paperport 12SE
    Content:

    When setting up Paperport on my new computer, I can't set the pdf resolution higher than 300dpi, while my previous computer, using the same WiFi-connect printer, has options up to 600dpi. Since some scanned docs are photo images, I need the higher resolution. Thanks.

  • Jorge Lopez
    Scan Memory Error - PaperPort 12 - WIN 105
    Topic posted October 30, 2015 by Jorge Lopez, tagged Advanced Topics, Hardware Specific Topics, How To, Troubleshooting 
    Title:
    Scan Memory Error - PaperPort 12 - WIN 10
    Content:

    RUNNING ONLY PaperPort 12

    Running 

    System:
       PC
        Windows 10
         RAM    8.00 GB
       SCANNER/PRINTER
         HP 2280DW
         Driver (Windows 8.1) 

    Error when scanning - See picture

    Test:
    Resolution    Scan Type       Error
    100 dpi        24bit Color       YES
    100 dpi        256 Color         YES
    100 dpi        True Gray        YES
    400 dpi        Gray (ED)         NO
    1200 x 1200     Black           NO

    I need to scan at 256 Color (400 dpi) -

    Any suggestion on how to increase the memory

     

     

    Image:
  • Ron Rosenfeld
    Cannot download or Install latest Paperport 14.5 Pro Patch 11
    Topic posted October 27, 2015 by Ron Rosenfeld, tagged Installation and Configuration Topics, Troubleshooting 
    Title:
    Cannot download or Install latest Paperport 14.5 Pro Patch 1
    Content:

    I am running W10 Pro x64.  I have been receiving messages from Software Manager that the above Patch is available.  If I select Download (Or Install), from Software Manager, whether running it normally or as an administrator, the Download Status window opens, but nothing ever downloads.  Eventually an error message pops up as seen below.

    I have been trying this of an on over the past week.

     Is there a workaround?  Or a direct link?  

    Image:

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