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  • Richard Luketich
    Stack and Unstack are disabled for network storage folders
    Topic posted December 20, 2015 by Richard Luketich, tagged Troubleshooting 
    Title:
    Stack and Unstack are disabled for network storage folders
    Content:

    Until recently I've had no problem stacking and unstacking documents in folders on network attached storage folders. When I tried to do so today, I find that the Stack and SET Tools toolbars are completely disabled (grayed out). If I copy/move the document to a folder on my C: drive, I can stack or split with no problem.

    My configuration is Paperport 14 Pro, version 14.0   (14.0.11477.100), build PP-1122-001-11477.100, Windows 7 Pro, the NAS unit is a Buffalo LS-WXL, 4TB, firmware version 1.71 DTCP-IP:1.65-20130731.

    Is anyone else aware of or having this problem?

    Addendum: I tried doing something else with one of the documents, and got an error message that the folder on the network share was Read-Only. I'm not sure how THAT happened. I can scan and save documents into the folder, though.

  • STEVE GRUE
    Scanner not recognized In Windows 10, Brother DCP-80605
    Topic posted December 18, 2015 by STEVE GRUE, tagged Advanced Topics, Hardware Specific Topics, How To, Installation and Configuration Topics, Troubleshooting 
    Title:
    Scanner not recognized In Windows 10, Brother DCP-8060
    Content:

    PaperPort 14 worked fine with my Brother DCP-8060 scanner under Windows 7. PaperPort is unable to recognize the scanner after up grading to Windows 10. Running Advanced Setup did not fix the problem. I am able to scan documents outside of PaperPort. Any suggestions on how to set up my scanner will be greatly appreciated.

  • Eugene Comparin
    pdf security
    Topic posted December 18, 2015 by Eugene Comparin 
    Title:
    pdf security
    Content:

    I converted all of my max files to pdf & now I can't open them because it asks for a password which I never put in. I've tried to put in all the passwords I could think of but none worked. Any suggestions??? Are all of my files lost???

  • ppear
    Documate 252 twain scanner stops scanning after initial use...
    Topic posted December 15, 2015 by ppear, tagged Troubleshooting 
    Title:
    Documate 252 twain scanner stops scanning after initial use with PaperPort 14
    Content:

    When I open PaperPort14, it sees and recognizes my Documate 252 with both WIA and Twain drivers. After I scan one document, or a set of documents, using the twain driver, the scanner freezes on the next go-round. When I check the list of scanners in scan setting, it now no longer sees Documate 252 with the Twain driver, only the WIA driver. Only after I shut down the computer and restart does paperPort again recignize the 252 with the Twain driver. Why is this happening?

  • Milburn Drysdale
    Scanned files not transferring from device to Paperport 14
    Topic posted December 14, 2015 by Milburn Drysdale, tagged Troubleshooting 
    Title:
    Scanned files not transferring from device to Paperport 14
    Content:

    A problem recently developed when I attempt to scan a document from the flat bed scanner on my Brother DCP-7065DN. The scanner dialog box pops up and things proceed as they did in the past, but when the scanner finishes and I close the dialog box, the scanned file is not transferred to Paperport. Usually when the dialog box is closed another box pops up and displays a green progress bar showing the transfer of the file to Paperport. That doesn't happen and nothing gets transferred..... Worked OK last week

    The other odd thing is if is scan documents using the Automatic Document Feed, everything works normally (as it did in the past).

    I have done a complete reload of Paperport 14, checked all the settings and it still won't work. I'm running Windows 7, 64 bit

       

  • Phillip Cardon
    Kaspersky 2016 Total Protection & Paprport.exe
    Topic posted December 11, 2015 by Phillip Cardon, tagged Advanced Topics, Troubleshooting 
    Title:
    Kaspersky 2016 Total Protection & Paprport.exe
    Content:

    Periodically Kaspersky reports paprport.exe performing suspicious activity and deletes the file. I replace the file and scan it with Kaspersky. It checks clear. Works fine for a couple of weeks then Kaspersky flags it again and deletes it. Kaspersky scans of my computer detect no infections or malware and it runs actively continuously on my computer. Any info?

    Paperport Pro 14. Win 7 64bit

  • Jean French
    Unable to Communicate With Scanning Device/New Scanner...2
    Topic posted December 6, 2015 by Jean French 
    Title:
    Unable to Communicate With Scanning Device/New Scanner Recommendation
    Content:

    I have Paperport 14.5 and a Brother DSmobile 700D scanner. I had no trouble with the scanner when I was running Windows 8.1 but since upgrading to Windows 10, I get the error message: Unable to communicate with scanning device. Paperport lets me select the scanner and I've downloaded the latest scanner database but when I perform the tests I get a message saying that the scanner is not ready to function. I get an internal server error when I try to see the the hardware compatibility list but I believe the scanner is no longer supported.  The scanner will work with Windows 10 but I really like the way Paperport handles the documents. I don't think there is anything I can do with this scanner but I'll try any suggestions.

    With that said, does anyone have any suggestions for an inexpensive sheetfed scanner? I usually use it for receipts and the occasional picture.  Thanks.

     

  • Mario Przepiora
    ImageView random page mirror
    Topic posted December 4, 2015 by Mario Przepiora 
    Title:
    ImageView random page mirror
    Content:

    After using product (multiple versions) for years without any issues, recently ImageView 12.1   (12.1.10159.100) randomly will mirror a page when viewing in ImageView.

    Anyone come across this before?

     

  • David Lambert
    Paperport encountering fatal error and crashing2
    Topic posted December 2, 2015 by David Lambert, tagged Troubleshooting 
    Title:
    Paperport encountering fatal error and crashing
    Content:

    We have a user that is encountering this error when she is working in paperport

    She is using paperport 14 on a windows 7 pro machine

    She said she is either trying to unstack a file or move a file when this happens

    Image:
  • Anne Robson
    Recycle command - where does the file go?
    Topic posted December 2, 2015 by Anne Robson, tagged How To, Installation and Configuration Topics, Troubleshooting 
    Title:
    Recycle command - where does the file go?
    Content:

    I am baffled as to what is happening when I delete items from a PaperPort folder - they are not going to the Windows Recycle bin at all! The link on the "send to" bar is correct but the files just seem to vanish entirely. Can anybody help with this please?

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