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  • gary prusiensky
    Paperport 14 Crashes/Freezes in Windows 7 Pro 64 bit...35
    Topic posted December 9, 2012 by gary prusiensky, tagged Installation and Configuration Topics, Troubleshooting 
    Paperport 14 Crashes/Freezes in Windows 7 Pro 64 bit machines

    Found an very simple solution (other than Lucion File Center) to this firm-wide problem after migrating to Windows 7 Pro 64 bit machines (Dell Vostro 330s, All in Ones) from XP-Pro machines. Try running PP14 in Compatibilty Mode, Vista Service Pack 3.  After many hours invested wording searches in every which way imaginable over the last several months, I hit on a thread from a woman, forgive me for not saving your name, that was so elegant, yet powerful. Thank-you!!!  Now, my merry band of users are indeed merry and have said I need to give something back to the cyber world for all the good we have received over the years. Also, we now love PP almost as much as we have over at least 10 years. No crashes, no problems, no hangs over several weeks. And better yet, no more worthless Bangalore support calls!

  • Frank Slapski
    Paperport 14 Capture wed pages (Trying)1
    Topic posted February 16, 2017 by Frank Slapski 
    Paperport 14 Capture wed pages (Trying)

    These are the instructions from the user guide (pg.28)

    Capture web pages
    Capture web pages from the Internet and save them as PDF items on the
    PaperPort desktop.
    This Web Capture program is installed with PaperPort, but is not
    integrated into it, since it functions only on the Windows XP operating
    system. Go to the program folder and double-click PPwebcap exe. It
    places an icon on the system tray; use its shortcut menu to access settings
    (for instance to specify PDF image or PDF searchable) and to capture web
    pages - either whole pages or the visible area.
    Use the Print to PaperPort feature to create searchable PDF files from web pages,
    so they can be added to the All-in-One SearchTM index for finding items by text
    content. This means of capturing web pages is available under all operating

    I have P/P installed & everything seems to work except for this. My o/s is win.10 Can someone walk me throu. this, I can't find prog.folder or any of this. I'm a novice w/computers.


  • Rhymes
    Slow PP 14 Professional
    Topic posted February 14, 2017 by Rhymes, tagged Advanced Topics, Troubleshooting 
    Slow PP 14 Professional

    My pp 14.5 professional is generally slow, probably due to its size (2.95 GB, 6,200+ files, 360 Folders), stacking/unstacking is slow, sometimes I have to exit program and re open it (clear memory) to avoid losing active thumbnail permanently. Would adding a Video card do any good to performance and general function....its all about graphics so I'm thinking a Video card would help....currently I'm probably taxing my intel i5 chip., with 8GB Ram.

  • Kristin Dzugan
    SET tools do not recognize pdf that was created in PP
    Topic posted January 29, 2017 by Kristin Dzugan, tagged Troubleshooting 
    SET tools do not recognize pdf that was created in PP

    I have been using PP for years. Suddenly the SET tools do not recognize pdfs that were created in PP (they are scanned copies of receipts). The popup says the file must be converted to an image file, but when I select that option, the image created is badly degraded and unreadable. PP did the conversion without creating a preview, and now I have totally unreadable images and I can't go back. I have never had a problem using the SET tools with these images in the past. What the heck is going on?

  • Everett Graham
    Right-mouse click tries to install nuance pdf create 7
    Topic posted January 25, 2017 by Everett Graham 
    Right-mouse click tries to install nuance pdf create 7

    I have a dell optiplex windows 7 professional computer.  I purchased and installed paperport 14 more than a year ago.  I have the weirdest thing happening with my computer.  When I right mouse click on an icon, it brings up the install nuance pdf create 7 installer and then errors, when cancelled it then brings up the properties menu for the icon.

    Maybe someone can assist me in getting rid of this problem.  I don't know how to change the default right-mouse click procedure for windows 7.  Thanks in advance!

  • David Feen
    Delete and stacking takes long time
    Topic posted January 25, 2017 by David Feen 
    Delete and stacking takes long time

    I have PaperPort 14 Pro and when I delete, stack or move files it takes a long time.  This really slows down the work flow.  I've even tried moving my PP data files to an SSD but that didn't help.  Any suggestions?


  • Frank Harris
    Win 10 Paperport 12 can not print to paperport
    Topic posted January 25, 2017 by Frank Harris, tagged Installation and Configuration Topics 
    Win 10 Paperport 12 can not print to paperport

    Have been running Paperport 12 on my win 10 desktop for a year or so.  Recently I added a second Win 10 HP tower.  I installed Paperport 12 on this second PC and copied a number of files from the older PC.  Everything seems to work fine, EXCEPT I have found there is no "print to paperport" option when I try to put a copy of a document in my paperport on the new PC. 

    Did some searching on internet and found several references to ptdntins.exe indicating need to open file and run (in my case) the 64 bit version of this file  ---  However, I cannot find the above referenced file on the new PC.

    Any help appreiated!

  • Leonardo Monteiro
    Scan front and back at the same time.
    Topic posted January 19, 2017 by Leonardo Monteiro 
    Scan front and back at the same time.

    Good afternoon!!


    I have a question. Is possible to scan front and back the document at the same time?

    How to config this?   my paperport is version 14.

    Thanks in advance


  • Robin Helt
    Error 1935 During Installation1
    Topic posted January 9, 2017 by Robin Helt, tagged Installation and Configuration Topics, Troubleshooting 
    Error 1935 During Installation
    OS = Windows 10 Home
    Version 1607
    OS build 14393.187
    4gb ram
    64 bit
    intel core i3

    Trying to install Paperport Professional 14

    I get the following error on install

    Microsoft Visual C++ 2005 Redistributable (x64)

    Error 1935.An error occurred during the installation of assembly 'Microsoft.VC80.A T L .

    I tried loading the 2005 64 bit manually from the disc per the support help but it also errors.  Any suggestions?



    Paperport 14 Pro - Outdated1
    Topic posted December 17, 2016 by DAVID LAUFFENBURGER 
    Paperport 14 Pro - Outdated

    I have owned PaperPort 14 Professional since 2012, while it was top of the line in 2012 it is becoming outdated with little in the way of updates.

    Has Nuance decided to just let PP die a slow death or is there something new in the works. 

    If it is just going to die, what other products is everyone switching to?


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