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  • Patrick Thomas
    All-in-one indexing does not work on document
    Topic posted December 14, 2014 by Patrick Thomas 
    Title:
    All-in-one indexing does not work on document
    Content:

    I have a document that does not get added to the all-in-one index and I do not understand why.  When I go to properties, view text, the document is ocr'd ok but for some reason it is not added to the index.  When I search for text in the document, Paperport does not find it.  If I go back to the document and go to properties, view text, the document ocr's again.  This does not happen on documents that are successfully added to the index.  The text shows up immediately when I go to properties, view text-no ocr'ing is required.

     

    Why is this document not being added to the index when I know that an ocr of the document works ok?

     

    I am using Paperport 14 with Windows 7.

  • P F
    PaperPort 11.2, next scan by pressing key on scanner4
    Topic posted December 11, 2014 by P F, tagged How To, Installation and Configuration Topics 
    Title:
    PaperPort 11.2, next scan by pressing key on scanner
    Content:

    hello

    I do know my version of paperport is an older one, but maybe someone has a solution for my problem:

    hardware: brother mfc-9320 cw; software; windows7 prof, paperport 11.2.0.333; network: wlan

    everything works fine, but because the hardware is not near my computer, I would like to do this:

    - open paperport on my computer
    - klick on the scan-button - the scan-dialogue opens
    - configure the settings - especially the hight and width of the scan sector
    - go to the scanner, put an item on the glass and press a button to scan it
    - change the item on the glass (next page) and press the same button to scan it - and so on
    - go back to my computer, close the dialogue and paperport saves the document e.g. as a pdf

    how to configure paperport and/or my scanner so that by pressing a button on the scanner paperport starts the scan?

    I tried to configure scanner/camera in the windows 7 system control, but in paperport (options, scanner key) no key is registered...

    thank you for any help

    pagi, switzerland

    ps: hopefully you get what I mean, otherwise please ask again...

  • James Imrie
    Malware6
    Topic posted December 10, 2014 by James Imrie 
    Title:
    Malware
    Content:

    I registered, however, I received several warnings that you were trying to put malicious software on my computer. This is not acceptable as far as I am concerned. I question your ethics, business sense, and honesty when I see things like this happen.

    It is almost impossible to contact Nuance and when I did Nuance tried to blame the malware on Konica Minolta when I told them that was bunk I was only registering the software they very directly told me they didn't really care and they were not going to do anything.

    Be careful with anything you download it may have malware on it. I got six warnings fro Avast.


     

    James R Imrie

  • Michael Waldron
    PaperPort 14 and Office 2013 Send To Not Working1
    Topic posted December 10, 2014 by Michael Waldron, tagged Installation and Configuration Topics, Troubleshooting 
    Title:
    PaperPort 14 and Office 2013 Send To Not Working
    Content:

    Client with 32-bit Windows 7, 32-bit Key-based Office 2013 (not Office 365), and PaperPort 14 cannot "Send to" Word or Excel.  Program proceeds to OCR and prompt with "Sending to Microsoft Word 2013" or "Sending to Microsoft Excel 2013".  The prompt goes away, I see Word load in task manager, and then it closes.  Nothing ever pops up.  Send to Wordpad works okay.

    I've confirmed this problem exists across their entire environment.  Some systems are 64-bit Windows, most are 32-bit.  They all have the same issue.

    Has anyone had any luck fixing this issue?

    Image:
  • John Loebenstein
    PaperPort Prof14 unable to handle duplex scanning
    Topic posted December 9, 2014 by John Loebenstein, tagged How To, Installation and Configuration Topics 
    Title:
    PaperPort Prof14 unable to handle duplex scanning
    Content:

    My Brother MFC-J6910DW is able to scan in Duplex. Yet PPort Prof14 appears unable to handle/process duplex images.  In fact, I don't seem to be able to set up a scanner profile that allows a duplex scan.  Or is there something I'm missing?

  • Jeff Lines
    PaperPort 2014 does not recognize Outlook 2013 as default...
    Topic posted December 6, 2014 by Jeff Lines, tagged Installation and Configuration Topics 
    Title:
    PaperPort 2014 does not recognize Outlook 2013 as default mail client
    Content:

    Whenever I open PaperPort Professional 2014 I get the following pop up error; "Either there is no default client or the current mail client cannot fulfill the messaging request. Please run Microsoft Outlook and set it as the default mail client." It has been doing this for a long time, but I've just moved past it and ignored it. It doesn't stop the program from working ... it's just simply annoying. One additional item that may be needed is I'm running a fully updated 64 bit version of Windows 7. It is ONLY Nuance programs that do not recognize Outlook 2013 as my default mail client on my computer.

    I have scanned all of the Nuance Support and have taken the time to try any solution that even remotely looked like it would work including adding a Mail section to the win.ini file, renaming exmapi and  ccMail files in program directory and running the Control Panel Mail app to set the default. None of the solutions even for older versions has worked. I tried to submit a support ticket but it lists all of my Nuance programs as unsupported even though I'm on the most recent version of PaperPort. With customer service like this, I guess I'll simply have to find a new product.

    I would appreciate any suggestions to fix this problem or recommendations as a replacement.

    Thanks!!

  • Mary Burke
    PaperPort 14 PDF Viewer Plus 7.2 - Windows 7 - Can't...
    Topic posted November 28, 2014 by Mary Burke, tagged Advanced Topics, How To, Installation and Configuration Topics, Troubleshooting 
    Title:
    PaperPort 14 PDF Viewer Plus 7.2 - Windows 7 - Can't open .jpg files
    Content:

    I'm getting an error message, and JPG files won't open...

    PDF Viewer Plus 7.2 on Windows 7

    "Can't Open File"

    C:/Users/new/appdata/local/temp/KTOGX.jpg

    However, none of my .jpg files open.

    Hopefully, someone will be able to help me get this fixed.

    Image:
  • Double Tap
    Scanning a Legal size document PaperPort 12
    Topic posted November 25, 2014 by Double Tap, tagged Advanced Topics, How To 
    Title:
    Scanning a Legal size document PaperPort 12
    Content:

    I have a Brother HL-2280DW and I do not see how to scan a legal size document in two parts and stitch them together like I can with my MP Navigator software and  my Cannon LiDE 100 scanner.

    I would appreciate directions on how to do this.

     

    Thanks

  • Nick Abdo
    Can't Turn off Display Scanner dialog Box3
    Topic posted November 21, 2014 by Nick Abdo, tagged How To, Installation and Configuration Topics 
    Title:
    Can't Turn off Display Scanner dialog Box
    Content:

    I can't turn off the scanner dialog box.  I selected Scanner and proceeded through the advanced set up, but the dialog box is still always on.  I tried both Twain and WIA settings.  How do I get rid of the box?

  • jennifer bogut
    Windows 7 update blew up scanning
    Topic posted November 18, 2014 by jennifer bogut, tagged Troubleshooting 
    Title:
    Windows 7 update blew up scanning
    Content:

    One of the updates pushed by MS on 11/12/14 blew up the scanning for Paper port on one of my users' machines. After much hand-wringing and sobbing, we rolled her back to 11/11/14 and all worked as expected. My question is: anyone know WHICH update is the culprit? There is a bleepload of them and I don't want to go through the install update, boot, try paper port, repeat saga. However, the user won't run the updates again until I find the offender. Thanks!

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