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  • Ron Clevenger
    Scan multiple pages to stack2
    Topic posted Yesterday by Ron Clevenger  , tagged How To
    Title:
    Scan multiple pages to stack
    Content:

    I have PP14.

    For some reason, when I scan multiple pages they no longer stack - each page is separate, and I have to manually stack them.

    I believe they formerly scanned to a stack - I cannot determine how to enable that behavior.

    Can someone please help - thanks.

  • Terry Rivenburg
    Backing up the folder list1
    Topic posted July 17, 2014 by Terry Rivenburg  , tagged Advanced Topics, How To, Installation and Configuration Topics
    Title:
    Backing up the folder list
    Content:

    I am wondering in PP 14 Pro if there is a way to backup the current folder list that I have and restore it on another computer that I have PP 14 Pro installed on?

    The folders consist of both local and network based folders.

  • Livio Livio Paciotti
    Continuous Indexing fail on Paper Port 14 professional
    Topic posted July 17, 2014 by Livio Livio Paciotti  , tagged Troubleshooting
    Title:
    Continuous Indexing fail on Paper Port 14 professional
    Content:

    I have buy Paper Port 14 prof for managing large set of documents on network drive.

    I install it on my PC with Windows 7 64 bit with all patches and 8 Gb of RAM.

    Is practicaly unusable ...

    I have a continuous crash when indexing files.

    I see process "SSIndexr.exe" continuosly increase memory usage until about 2 Gb (see attachment, i have 8 Gb installed) and after process crash.

    I tried to divide my documents on different directory and indexing one by one, but the result is the same, continuous crash.

    This is unaceptable limit for a document management program.

    Regards.

     

    Image:
  • Mark Dallmann
    XP Compatibility Mode error3
    Topic posted July 16, 2014 by Mark Dallmann  , tagged Advanced Topics, Installation and Configuration Topics, Troubleshooting
    Title:
    XP Compatibility Mode error
    Content:

    As a realtor who works with tons of pdf files, paperport is my 3rd most important program and of all the programs on my computer by far the most buggy.  I get this error message at least 3 times a year (usually when I absolutely need the program) and the only fix appears to be to refresh the pc.  Simply uninstalling, using the remove program and reinstalling does not fix the issue. If only I could count the number of hours I have lost in my life to deal with this error. Oh, and Technote 6629 doesn't appear to exist and the registry changes in the only other mention of 6629 here doesn't match my pc.  I don't have a Layers folder to delete to fix the error.

    What is causing it?  And don't tell me its because its running in XP mode because it isn't.  This has been happening for at least the last 3 versions of the program.  I foolishly keep upgrading hoping it goes away, but never does.

    Can you tell I'm frustrated and wish I could find another program to manage pdf files?

    Image:
  • Kristin Dzugan
    Why does PaperPort stop working so frequently?5
    Topic posted July 6, 2014 by Kristin Dzugan  , tagged Troubleshooting
    Title:
    Why does PaperPort stop working so frequently?
    Content:

    I am currently using PaperPort 14. It is a regular occurrence for the program to stop working and require me to reopen it to continue. Do other users have this problem? Is this just a lousy program and do I need to look for something else?

  • Kristin Dzugan
    Unable to page down when viewing multipage document.13
    Topic posted July 6, 2014 by Kristin Dzugan  , tagged Troubleshooting
    Title:
    Unable to page down when viewing multipage document.
    Content:

    After using PaperPort for years a new problem has come up. When I open a multipage document I used to be able to use the page down/up keys to scroll through the document. This no longer works, and I have to select each page from the preview pane on the left. I have tried reinstalling the program, but the problem persists.

  • Kristin Dzugan
    Mysterious misplaced annotations (highlighting) in...
    Topic posted July 6, 2014 by Kristin Dzugan  , tagged Troubleshooting
    Title:
    Mysterious misplaced annotations (highlighting) in PaperPort 14
    Content:

    After using PaperPort for years a new problem has come up. When I highlight text and then save the doc, the highlights are not where I placed them the next time the doc is opened. I have tried reinstalling the program, but the problem persists. This used to work perfectly.

    I am using Windows 7 Professional 64 bit and PaperPort 14.

    Image:
  • Jacob Edward
    PaperPort 14 Cloud App?5
    Topic posted July 1, 2014 by Jacob Edward  , tagged Advanced Topics, Hardware Specific Topics, How To, Installation and Configuration Topics
    Title:
    PaperPort 14 Cloud App?
    Content:

    Hi, I just bought a Magic Wand scanner that comes with Paper Port 14 and I was wondering if the online service paper port offers is more than just an external backup of files, I already have a Google Drive so storing files isn't a problem, what would be awesome is if I could use Paper Port online, thanks!  

    P.S. If the answer is no, do you know if there are any plans to develop a cloud version of Paper Port?

  • BOB1901
    Paperport anywhere keeps om popping up when I start computer1
    Topic posted June 27, 2014 by BOB1901 
    Title:
    Paperport anywhere keeps om popping up when I start computer
    Content:

    I am running win 7 home premium,6.1.7601,sp1 build 7601,hp laptop. PP 14-14.2 (14.2.12562.1155),has been crashing for a while .So I uninstalled using win uninstaller and then pp14 uninstaller to get ride of any parts left. I installed pp14 again and still having problem of it some times crashing. Thinking of looking for different software,getting tired of crashes. How do I stop pp anywhere window from opening when I start computer. I do not want to use pp anywhere.Don't like my files being in a cloud or any where else.

    PS:If possible stopping the crashing of pp14 would be help full to.

  • Horst Habin
    Scan Function for stamps auto saving images1
    Topic posted June 16, 2014 by Horst Habin  , tagged Advanced Topics, How To
    Title:
    Scan Function for stamps auto saving images
    Content:

    Hello,

    I bought a new Brother printer with PaperPort 12 Standard enclosed. Now my problem:
     

    I want to scan multiple stamps. So I put multiple stamps on the scanner glas, leave gaps of 2 or 3 cm between the stamps and scan as picture. With my old scanner from Epson it was possible that the epson scanners software autodetects the stamps and save each stamp as a picture. So if I put in 7 stamps on the glass, I get 7 pictures with each stamp seperated. Isn't this possible with PaperPort? If it's possible how can I handle this issue? If it isn't possible which other Software can handle this (Maybe Omnipage).

    Thanks for your help in advance.

    Kind regards.

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