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  • gary prusiensky
    Paperport 14 Crashes/Freezes in Windows 7 Pro 64 bit...35
    Topic posted December 9, 2012 by gary prusiensky, tagged Installation and Configuration Topics, Troubleshooting 
    Title:
    Paperport 14 Crashes/Freezes in Windows 7 Pro 64 bit machines
    Content:

    Found an very simple solution (other than Lucion File Center) to this firm-wide problem after migrating to Windows 7 Pro 64 bit machines (Dell Vostro 330s, All in Ones) from XP-Pro machines. Try running PP14 in Compatibilty Mode, Vista Service Pack 3.  After many hours invested wording searches in every which way imaginable over the last several months, I hit on a thread from a woman, forgive me for not saving your name, that was so elegant, yet powerful. Thank-you!!!  Now, my merry band of users are indeed merry and have said I need to give something back to the cyber world for all the good we have received over the years. Also, we now love PP almost as much as we have over at least 10 years. No crashes, no problems, no hangs over several weeks. And better yet, no more worthless Bangalore support calls!

  • Kevin Ledley
    Sharepoint 365
    Topic posted August 17, 2017 by Kevin Ledley, tagged Advanced Topics, Troubleshooting 
    Title:
    Sharepoint 365
    Content:

    Paperport 14.5 does not work with Sharepoint 365, this has been verified by engineers external to Nuance, the access is denied and blamed incorrectly on permissions, in actual fact it is the script that nuance uses to login that is incorrect. to solve my problem i have uninstalled paperport and moved to another provider. 

  • Steve Ramey
    1772
    Topic posted August 15, 2017 by Steve Ramey, tagged Installation and Configuration Topics 
    Title:
    1772
    Content:

    PaperPort 14.5 froze.  I've used PaperPort for years.  I have Windows 10.  I tried several restarts and it always froze.  Since I use Paperport every day I uninstalled it to reload it.  Every time I try a reinstall  I get a Windows error of 1772 with an error message for Scan Soft PDF Create! 4 and the installation quits with  "Windows  configures ScanSoft PDF Create 4"  with instructions to contact support personnel or package vendor.  Obviously that is a rediculous suggestion because I'm a consumer and not a software engineer. I have PDF Converter 4 installed.  In a panic I tried to reload my old PaperPort 12.  I got and continue to get the 1772 error and ScanSoft Create! 4 error.  I tried reinstalling earlier versions of PaperPort and got the same error.  I tried reinstalling PDF Converter 4 and get the same error.  I've tried for days to find something on the internet and lots of 1722 articles appear.  One suggestion was to do a "clean" uninstall of PaperPort. - I did that, or thought I did, and still get the 1722 error. 

    I've been at this for days.  I'm assuming the 1722 error is a Windows error.  Does anyone know how to get past this 1722 error so I can reinstall 14.5 and to stop Windows making it freeze.??

  • Brandon Begg
    Invoices Not Flowing
    Topic posted July 26, 2017 by Brandon Begg 
    Title:
    Invoices Not Flowing
    Content:

    Scans and invoices put into a folder are not automatically flowing to the server where PaperPort is installed. They occur randomly now, but not often enough.

  • Martin Gossmann
    Feature Request
    Topic posted July 23, 2017 by Martin Gossmann 
    Title:
    Feature Request
    Content:

    Hi,

    I use Paperport in order to be as paper-less as possible. While it is doing a great job, there are some things that I would like to suggest since the cause me a constant pain. Not sure if this is the right place to do so though... is it?

    1. Scanning Profiles. For every frequent incoming type of document (invoice from one company, etc) I have a separate scanning profile. The list should be sorted alphabetically - the only way to do so is either doing a manual drag and drop or edit the XML file. A sort option would be most appreciated.

    2. Scanning Profiles. I store the various types of processed PDF documents in a specific folder structure. But the scanning profile does not know about where the scan should be stored. So I have to always select the right folder in the folder dialog and then scan with the respective scanning profile. It would be extremely helpful if scanning profiles could include a folder option where associated scans would get stored.  

    3. Scanning Profiles. I use the ADF option of my scanner in most of all times. But sometimes you get documents in such a strange small format that the scanner cannot cope with it. If the dialog informing that there is no document in the ADF could include the option to scan from the flatbed instead this would be a major help.

    4. Add to all-In-One Search. Some documents from banks etc are password protected and break the process when batch adding documents to the All-In-One search. Instead of throwing an error each time such a document is encountered there should be a way to start the process and have it run to the end. Either an option to skip errors, or even better to be presented with the list of files that could not be added for whatever reasons at the end.

    If these four points could be solved I would be a most happy person :-)

    Thanks for considering!

    Best regards

    Martin

  • Robert McConnell
    Scam?1
    Topic posted July 22, 2017 by Robert McConnell 
    Title:
    Scam?
    Content:

    I purchased Dragon Professional over the phone. I was sent a DVD but do not have a DVD ROM on my computer. The DVD sleeve had a serial number on it and the Nuance website (www.nuance.com.esd) saying the product could be downloaded there but I get an error message indicating that the serial number is not valid. Checked carefully and I am entering the correct number. Did I get scammed?  

  • Norbert Lorenz
    PP 14.5 Patch 1 PDF-A
    Topic posted June 26, 2017 by Norbert Lorenz, tagged Advanced Topics 
    Title:
    PP 14.5 Patch 1 PDF-A
    Content:

    PP 14.5 gives me the possibility to check in the Output styles the mark "PDF-A", for creating PDF-A files.

    Since upgrading to patch 1, the output files after scanning will be simple PDF Version 1.5, but not -A.

    Any suggestions?

    Thanks a lot.

     

    SpSP

  • Ahyani Ahyani
    PaperPort can't Scan After Replugging Cable3
    Topic posted June 9, 2017 by Ahyani Ahyani, tagged Advanced Topics, How To, Troubleshooting 
    Title:
    PaperPort can't Scan After Replugging Cable
    Content:

    I'm running PP 14.5 on Win8.

    Problem: PP was working at its best before I unplug the printer cable. When I plug it again the PP can't scan at all. The only way to fix it is restarting my notebook.

    Do I have another way to fix it without restarting my notebook?

  • BOB1901
    Installed win 10 clean--looking for PP14.52
    Topic posted May 30, 2017 by BOB1901, tagged Advanced Topics, Installation and Configuration Topics 
    Title:
    Installed win 10 clean--looking for PP14.5
    Content:

    I am wondering how do I get a coy of PP14.5. MY original PP14 professional is from 2013. Would rather try and install 14.5 clean install instead of 14 and then upgrading. I understand PP does not come in 64bit.

  • Nathan Motzkus
    Nothing appears on the PaperPort desktop when printing to...5.0
    Topic posted May 5, 2017 by Nathan Motzkus, tagged Troubleshooting 
    Title:
    Nothing appears on the PaperPort desktop when printing to PaperPort 14
    Content:

    Nothing appears on the PaperPort desktop when printing to PaperPort 14

    this is happening on a few different computers on our network.  we click print to PaperPort printer, PaperPort desktop opens but the file never loads,

    we have tried

    • Uninstalling and reinstalling
    • other profiles
    • clearing paperpPaperPortthe registry
    • tried reloading "pptd40nt.exe” ​

    But nothing seems to fix the issue. 

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