Found an very simple solution (other than Lucion File Center) to this firm-wide problem after migrating to Windows 7 Pro 64 bit machines (Dell Vostro 330s, All in Ones) from XP-Pro machines. Try running PP14 in Compatibilty Mode, Vista Service Pack 3. After many hours invested wording searches in every which way imaginable over the last several months, I hit on a thread from a woman, forgive me for not saving your name, that was so elegant, yet powerful. Thank-you!!! Now, my merry band of users are indeed merry and have said I need to give something back to the cyber world for all the good we have received over the years. Also, we now love PP almost as much as we have over at least 10 years. No crashes, no problems, no hangs over several weeks. And better yet, no more worthless Bangalore support calls!
My software has disappeared from my drive.
I have windows 10 installed.
Clearly Paperport 14 Pro has issues with various versions of Windows. Can someone help me get my program back on my machine and running properly.
I have located my old install file, attempted to reinstall my product numerous times, and while PDF View Plus installs, along with other bits the program Paperport 14 Pro does not install, despite the final window stating the installation was successful.
I can't say I have had this problem with other software I own.
Regards, Peter Hooper
I have bought a new HP Office Jet Pro 8620, and would like to know if there is a setup guide as to how to properly setup Paperport 14 to use the scanner from my printer. I have tried, but the scan quality is poor with Paperport compared to what I get when using HP's scanning utility.
I searched the forum and didn't find an answer for the above question.
I installed a copy of PaperPort 14 on my desktop. Can I also install on one laptop? On two laptops? Or no laptops--just one install allowed?
PaperPort Pro 14.5 is still buggy as piece of *** even with Patch 1.
Step to reproduce bug on Windows 8/8.1/10 systems:
1. Run PDF Create Assistant
2. Click the Add button and select the "Open file..." option, "Open" dialog will appear
3. Click "Cancel" button in "Open" dialog to close it
4. Press the [X] button to close the PDF Create Assistant
Right after that PDF Create Assistant immediately crashes.
Problem Event Name: APPCRASH
Application Name: PDFDirect.exe
Application Version: 188.8.131.52
Application Timestamp: 4d5b453c
Fault Module Name: mfc90u.dll
Fault Module Version: 9.0.30729.4048
Fault Module Timestamp: 499a70c9
Exception Code: c0000005
Exception Offset: 0020fba7
OS Version: 6.3.9600.2.0.0.256.4
Locale ID: 1033
Additional Information 1: 5861
Additional Information 2: 5861822e1919d7c014bbb064c64908b2
Additional Information 3: 1318
Additional Information 4: 13181ae637ac2592fac0ca2dd662cdcc
I was setting up a new computer (Windows 7 Pro) and decided to upgrade to Paperport 14. After working with Paperport help for a week and many, many downloads that crashed every time, I decided it wasn't worth it and re-connected my scanner to my old computer with Paperport 12 on it. For years I've been able to scan in and have the Dialog Box open, which also opened a preview pane, so I could set a good scan. I also was able to set it to Magazine mode, which was best for my purposes.
Now even though the dialog box is checked, it grays out when I hit scan. I've tried all different WIA or TWAIN settings, but can't get the window to open that lets me set Magazine mode either. What should I do next?
We have two users set up identically with paperport 10 and windows 7 pro. User A has no issue, she opens paperport, it loads a bunch of thumbnails of previous scans, and when that's done she can click the Scan button on the left side and get a dialog box that asks if she wants color, b&w, etc. User B can hit the scan button but this message comes up immediately which says "0 pages scanned". There's a "Scan more pages" button and a "Done" button. Clicking "Scan more pages" results in the message immediately coming right back, and "Done" will close the message. Interestingly, it works when running the test in paperport- the dialog box comes up with the color choice. I did some comparing between them, didn't see any differences. they both have the same device selected (Xerox documate 262) in the left side pane, and I looked at the properties in windows devices, everything looks the same and the same driver version is installed. Any help would be appreciated, thanks!
When setting up Paperport on my new computer, I can't set the pdf resolution higher than 300dpi, while my previous computer, using the same WiFi-connect printer, has options up to 600dpi. Since some scanned docs are photo images, I need the higher resolution. Thanks.
RUNNING ONLY PaperPort 12
RAM 8.00 GB
Driver (Windows 8.1)
Error when scanning - See picture
Resolution Scan Type Error
100 dpi 24bit Color YES
100 dpi 256 Color YES
100 dpi True Gray YES
400 dpi Gray (ED) NO
1200 x 1200 Black NO
I need to scan at 256 Color (400 dpi) -
Any suggestion on how to increase the memory