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  • André Meyer
    Paperport 11: Scans are mirror-inverted
    Topic posted April 10, 2015 by André Meyer, tagged Troubleshooting 
    Title:
    Paperport 11: Scans are mirror-inverted
    Content:

    Hello together,

    before I start my Question, let me excuse my poor English. I would be appreciated if you answer in easy sentences.

    We have PaperPort 11. Since we upgraded our computer from Windows XP to Windows 7 (x64) all pdf-files created with PaperPort are mirror-inverted. If I scan with other software and the same scanner-driver, the result is normal.

    Do you have any ideas?

     

    Greetings from Hamburg in Germany

    Winfried

  • Fetner
    PaperPort 14; Unable to complete the operation. The file is...
    Topic posted April 7, 2015 by Fetner, tagged Troubleshooting 
    Title:
    PaperPort 14; Unable to complete the operation. The file is password protected or encrypted.
    Content:

    Using PP 14.5 Prof - today when I opened Paperport every document gives me this message after opening in ImageView. It won't allow any editing of any kind. None of the files are password protected or encrypted and it's happening to all files. New, old whether printed to ScanSoft or dropped into PP manually. Any ideas?

  • Gary Nolte
    Message: "Cannot define link-specific set-up mode in...1
    Topic posted March 30, 2015 by Gary Nolte, tagged Troubleshooting 
    Title:
    Message: "Cannot define link-specific set-up mode in the Preferences dialog box"
    Content:

    New installation.

    Every time I open PaperPort 14 I receive the following message: 

    System error occurred in external link module OPWKLink.u32.
    Cannot define link-specific set-up mode in the Preferences dialog box

    I get the same message for SPLink.u32, TrashCan.u32, vtpwrl.u32, and PDFViewer.

    Everything seems to run fine...so far.

    PaperPort 14: ver 14.5   (14.5.13205.1029)
    Windows 7 Pro (32-bit)

     

  • John Landais
    Yes, but how...?1
    Topic posted March 28, 2015 by John Landais 
    Title:
    Yes, but how...?
    Content:

    Hi,

    I cannot work out how to perform two basic tasks in PaperPort 14:

    1. reorder stacked pages

      I was able to do this in an earlier version of PaperPort, but in v14 I can only stack and unstack.

    2. resize the item thumbnails of the documents in a folder

    The Getting Started User Guide says "PaperPort shows large, clear thumbnails of all your documents and photos", but it doesn't - it shows small, unclear thumbnails, and I want to enlarge them.

    JPL

  • Kingshill
    Any plan for a Mac Version
    Topic posted March 27, 2015 by Kingshill 
    Title:
    Any plan for a Mac Version
    Content:

    Macs become more and more popular. Is there any plan to offer a Mac version of PP?

    Thanks
    Tom

  • Taheer Butt
    Paperport 14 does not show files with long names7
    Topic posted March 27, 2015 by Taheer Butt, tagged Advanced Topics, Troubleshooting 
    Title:
    Paperport 14 does not show files with long names
    Content:

    Paperport 14 does not show files with the long file names on desktop. like;

    C:\Users\Taheer Butt\Google Drive\Vitech_Active_Front_Office\Quotations\Q 2037 Children Hospital Repair & Maintenance Various Ventilators Tender 7837 Due 28MAR2015\Q 2037 Children Hospital Repair & Maintenance Various Ventilators Tender 7837 Due 28MAR2015.doc

    How ever if I shorten the name it appears on paperport desktop.

    Any help to resolve this?

    Taheer

  • Chris H
    Problems with Image View in Paperport 14 (Win 7)4
    Topic posted March 18, 2015 by Chris H, tagged Troubleshooting 
    Title:
    Problems with Image View in Paperport 14 (Win 7)
    Content:

    I haven't seen anyone else mentioning this specific problem, but it started yesterday (Mar 17).

    I am using Windows 7 x64.

    I can scan to a PDF and view the document as a PDF, but I can no longer print to Paperport (from a webpage or from MS Word) and I can no longer open the document in Image View mode to edit it.  The thumbnail on the Desktop view does not show a preview of the document, it just shows a broken PDF icon.

    Any help would be appreciated.  I have restarted my computer multiple times, I have uninstalled and re-installed with the same issues, and two separate anti-virus programs have found no malware.

  • Paul Comtois
    Word 2010 Not responding after sending Documents to...
    Topic posted March 13, 2015 by Paul Comtois, tagged Advanced Topics, Troubleshooting 
    Title:
    Word 2010 Not responding after sending Documents to Paperport 11 Image Printer
    Content:

    Hi All,

    We have a client on Windows 7 Pro that is using Word 2010 and Paperport 11, (He also has Nuance Advanced PDF convertor installed, but I don't think it has anything to do with this issue) He also has Adobe Reader installed. His original documents are kept in Document Management software called Worldox.

    Initially he had Adobe 9 installed, and when he sent a PDF to the to the Paperport Image printer Adobe 9 would stop responding. I upgraded him to Adobe Reader 11 and it seemed to fix the Adobe Reader "Not responding" issue, but the same thing still occurs with Microsoft Word 2010. If he sends a Word Document to the Nuance Image printer, then a few moments later (Maybe 30 second) Word is "Not Responding".

    I have tried running a Repair on Office several times and it does not help at all. I tried clearing his temp files and freeing up extra drive space but nothing seems to help. We have had two of our own support people spend about 3 hours each doing remote support trying to fix this issue with no results.

    If any one has a viable fix they can offer, it would be greatly appreciated.

    Paul

  • JON DALE
    Paperport 14 Professional will not scan in all Windows 7...
    Topic posted March 12, 2015 by JON DALE, tagged Troubleshooting 
    Title:
    Paperport 14 Professional will not scan in all Windows 7 profiles
    Content:

    Paperport 14 Professional works fine in one user profile.  In other user profiles, scan button is grayed out.  Also, scanner setup wizard returns "file not found" error in these profiles, but works fine in one user profile

    Windows 7, 64 bit, Home

     

  • Anders Ahlstrand
    Possible to change thumbnail resolution?
    Topic posted March 8, 2015 by Anders Ahlstrand, tagged How To 
    Title:
    Possible to change thumbnail resolution?
    Content:

    I'm using the the Thumbnails view in Paperport, and hence get a thumbnail of every page of the selected document.

    I'm able to change the the thumbnail size, but the the resolution is constant, and too low, meaning that I don't get any benefit of increasing the size and need to open the document in Acrobat Reader to actually get a glimpse of the document content.

    Is there any way to update the actual resolution of the thumbnail?

    Thanks!

    Anders

     

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