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  • j doe
    Please help! Paperport SE startup1
    Topic posted 1:01 PM by j doe 
    Please help! Paperport SE startup

    Paperport SE automatically starts up each time! How do I fix it so it doesn't start up each time.  I am sick and tired of closing the program. I rarely use my scanner.

  • Mike Gwilt
    Odd Paperport 7 problem
    Topic posted Yesterday by Mike Gwilt, tagged Troubleshooting 
    Odd Paperport 7 problem

    Yes, I'm too stingy to buy the new version, but...

    Anyway, I have been using Paperport 7 on W7 (64 bit) for months, with a Canoscan LiDE 110 flatbed scanner - all fine.  Then I had a bit of a disaster that required the nuclear format/complete reinstall of windows.  When I reinstalled Paperport, the priobnlem arose.

    It installs OK, as far as I can tell and the usual desktop view opens.  But - no Twain button.  On closer inspection, it looks normal (Twain button visible)  while it loads the many max files from its designated folder (as the blue progress bar travels across the bottom), then the Twain button in the menu bar vanishes.

    The scanner works fine - I can scan by the proprietary software (MP Navigator Ex) or by right-clicking on its icon in Devices and I can identify it as a Twain source from a graphics program (Irfanview 4.38).  No difference whether I use the Canon utilities from the website (latest versions) or the original installation CD.


    So, there's no way I can see to get paperport to work with my scanner.  Any ideas gratefully accepted.


  • Malcolm Broomfield
    Scansnap iX5001
    Topic posted February 21, 2015 by Malcolm Broomfield, tagged Hardware Specific Topics, How To, Troubleshooting 
    Scansnap iX500

    This is a simple question but I can't find an answer to it anywhere.

    This is my first post here so sorry if this has been asked a thousand times already but does PaperPort 14.5 work with this scanner Fujitsu Scansnap iX500?

    I have seen the question asked all over the place but I do not want to waste my money on this if it does not work. I have tried my scanner on anothers copy and it just does not appear in the list of available scanners.


    Many thanks



  • Gary Paquette
    PaperPort wants to install again on after restart1
    Topic posted February 14, 2015 by Gary Paquette, tagged Installation and Configuration Topics 
    PaperPort wants to install again on after restart

    Every time I start my computer PaperPort 14 wants to repair or reinstall.

    I have to click on cancel about 4 or 5 times to stop it.

    Why??? and How do I stop it as I cannot find the copy of the disk I made with with the software on it.

  • Eliot Rosenthal
    duplicating files as PDF's
    Topic posted February 12, 2015 by Eliot Rosenthal, tagged Advanced Topics, How To, Installation and Configuration Topics, Troubleshooting 
    duplicating files as PDF's

    When I attempt to duplicate a word document as a PDF file by right clicking file in paperport the link is not working. Please help

  • Thom Bloomquist
    drag and drop - stopped working -PP141
    Topic posted February 9, 2015 by Thom Bloomquist, tagged Troubleshooting 
    drag and drop - stopped working -PP14

    Multiple versions of paperport have well for me.  Just started using an Epson XP-410 all in one.  Now drag-n-drop to email no longer works. PP: opens an email window, shows attached scanned document but after hitting send - the email "goes away" and it not sent or found n outbox.  Would appreciate any help.

  • Michael Wood
    PaperPort dead
    Topic posted February 8, 2015 by Michael Wood, tagged Advanced Topics, Troubleshooting 
    PaperPort dead

    Paperport 14 locked up while editing a document. After restarting Paperport, I cannot open and edit any PDF file. The files do not open.

    Within PaperPort if I right click on any PDF file and choose 'properties', PaperPort reports, after a delay, the file size as 0 bytes. This happens with ALL PDF files, all of which open fine in anyother PDF application.

    I have spent hours looking for a fix. I have uninstalled reinstalled PP. I'm running PP on Windows 7 Ulimate 64 bit, 16 GB memory, ample free disk space.

    I ran CheckPPFolders and every file marked "PPZN" is listed as "Failure (file may be corrupted". These were not corrupted before. Example:

        <VerificationStatus>Failure (file may be corrupted)</VerificationStatus>
        <ActionRequired>Recommended to Move File</ActionRequired>

  • Scott Hagerty
    Scanning to a network folder is extremely slow
    Topic posted February 5, 2015 by Scott Hagerty, tagged Troubleshooting 
    Scanning to a network folder is extremely slow

    We scan using Paperport 14 and a Fujitsu fi 6130z. The PC is an HP Z200 running windows 7 pro with 4 gig of RAM. It seems that it has slowed down considerably and will lose the profile. We often will have to reboot the system to get the profile back. Any help would be greatly appreciated.

  • Tricia Christmas
    Not being allowed to Activate!!1
    Topic posted February 3, 2015 by Tricia Christmas, tagged Installation and Configuration Topics 
    Not being allowed to Activate!!

    I have successfully used paperport 11 for several years now, and, as I am sure I am not alone, I have also upgraded desktop and laptop computers during that time.

    I tried a trial of version 14 on new laptop but decided I did not need this newer version as it is quite expensive, however, I am not being allowed to re install Paperport 11 on this laptop, or onto my recently re-formatted desktop, so now I can no longer use this program.

    I will not be treated this way as a way to make me spend money on an upgrade I do not require.   I have recommended this program to many many friends and acquaintences who have gone on to purchase this program - I will not be purchasing any further software from Nuance.

    I have tried to manually obtain an activation key and been refused.  

  • Sandy Brown
    PP14 automatically unzips to C:/?
    Topic posted February 2, 2015 by Sandy Brown, tagged How To, Installation and Configuration Topics, Troubleshooting 
    PP14 automatically unzips to C:/?

    Never mind, I got it installed where I want it and it seems to work.  Yea Meblush


    When I double click the downloaded .EXE file, it automatically unzips to C:/ drive.  I want this program on another hard drive because C:/ is for the OS only.  

    When I click "Browse" as in "browse to the location where you want this to unzip" it asks me if I want to abort the unzip but it will not let me choose a different location, it just starts dumping everything in C:.

    What can I do to make this install on another drive?

    Thanks for suggestions or advice.

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