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  • Chris Feasby
    PP14 stopped printing to PDF (Error -10)3
    Topic posted September 15, 2014 by Chris Feasby, tagged Installation and Configuration Topics, Troubleshooting 
    Title:
    PP14 stopped printing to PDF (Error -10)
    Content:

    We have a use on Windows 8 who can no longer print into PP14. Regardless of the program used PP open but they get "Error in image file reading and writing software (Error -10).

    If I log into the machine with a different profile I am able to use the software without issue.

    Have tried clearing temp file under ->app->local->temp

    Would like to avoid a removal and re-install as the user would lose all their settings.

     

     

  • Brittnay Ramsey
    Paperport via Digital Download1
    Topic posted September 14, 2014 by Brittnay Ramsey, tagged Installation and Configuration Topics 
    Title:
    Paperport via Digital Download
    Content:

    I recently purchased a VuPoint Magic InstaScan that was bundled with PaperPort 14. I installed the PaperPort software via a digital download. The computer then became infected and was wiped. My question is, how to I reinstall software that was a digital download? The link I was given no longer works. The "download" button is just unresponsive...

  • Brad Dery
    Please Help with Hanging Issue
    Topic posted September 12, 2014 by Brad Dery 
    Title:
    Please Help with Hanging Issue
    Content:

    Hello!  We have a client using Paperport 14 in a grand scale, it is the hub of their operation.  Long story short, we have by necessity added a network folder to the list of possible folders using Folder Manager, so this user can save documents on another computer in the office from her desk.  When we execute a scan, the document scans, the file is created on the other computer, but Paper Port hangs big time.  If you wait a bit, it eventually recovers and works again (and the scanned document shows normally in Paper Port). 

    What in the world is causing this issue?  I have tried the Paper Port folder checker, but it crashes...

  • KEVIN BOWMAN
    What and where the heck is Drive N???!1
    Topic posted September 10, 2014 by KEVIN BOWMAN 
    Title:
    What and where the heck is Drive N???!
    Content:

    I happened to look on my computer and saw my hard drive, external drive, etc. Then I noticed a Nuance Drive N... I had never noticed it before. When I clicked on, there were no files in it. But it said that it only had 383 GB of 902 GB free. So, I wonder, did my computer Hard Drive get uploaded to the cloud without my wanting it to? Where the heck is drive N, and how do I turn this feature off???

  • Dick Buma
    save selected area of picture (jpeg) as another jpeg
    Topic posted August 26, 2014 by Dick Buma, tagged How To 
    Title:
    save selected area of picture (jpeg) as another jpeg
    Content:

    On PPT14 whenever I scan a document as a picture and then select an area to copy I cannot save it as a picture.  It will only save it as a pdf file.  Anyway around this?

  • Sussann Lovett
    My Check Box tool makes Radio Buttons
    Topic posted August 26, 2014 by Sussann Lovett 
    Title:
    My Check Box tool makes Radio Buttons
    Content:

    Recently my Check Box tool began making Radio Buttons instead of Check Boxes. I am sure I accidently changed a setting, but I can't figure out what I did and I need to undo whatever it is. Radio Buttons do not act the same way as Check Boxes - for instance once you check it, you can't uncheck it.

    Can someone please tell me how to get the Check Box tool to behave like a Check Box tool again? I've searched here and under the help feature in PDF Viewer Plus, but I can't find anything.

    Thanks!

    Sussann

  • Ann DeNeui
    Annotations Move!
    Topic posted August 20, 2014 by Ann DeNeui 
    Title:
    Annotations Move!
    Content:

    I use PaperPort 14 constantly on a Windows 7 operating system.  I do a LOT of manipulation of files scanned at my home office and sent to me - rotating, editing, annotating, etc.  Many times when I annotate a page, close it, and then open it up again, the annotations have moved on the page.  Drastically.  It doesn't always happen.  But when it does happen, I can drag them back to where they should be, close the page, and when I open it again, they will have moved again.  The more annotations I have on a page, the more likely that they will move.  It's SO frustrating!!!

    Why does this happen, and how can I stop it?

    Another issue:  After I upgraded to PaperPort 14 from PaperPort 11, every time I open a file I have a little error message box that shows up that says "Seek failed on an unnamed file".  I just have to click out of it.  But it shows up every single time. I never had this with the old version of the program.  Is there a way to get rid of this error message?

  • RangerGord
    paperport 12 "send to bar" not working for Outlook...
    Topic posted August 17, 2014 by RangerGord, tagged Installation and Configuration Topics, Troubleshooting 
    Title:
    paperport 12 "send to bar" not working for Outlook 2013
    Content:

    Have Paperport Pro 12 with Windows 7 Pro 64 bit SP1

    When I try to set up Outlook 2013 on the Send to Bar it will go through and actually place the button/icon on the bar EXCEPT when I "drop" a pdf file on the button it starts the process and just hangs.

    Is there a special executable other than outlook.exe?

     

    Help appreciated.

     

     

     

  • Mark McCaskill
    Lockup when trying to send to Evernote
    Topic posted August 7, 2014 by Mark McCaskill, tagged Troubleshooting 
    Title:
    Lockup when trying to send to Evernote
    Content:

    PaperPort totally locks up everytime I try to send to Evernote. Any idea what could be wrong?

     

  • Horton711
    How to register product....4
    Topic posted August 5, 2014 by Horton711, tagged How To, Installation and Configuration Topics 
    Title:
    How to register product....
    Content:


    I'm sure I will get laughed off this board for my questions.  First, a little background -- I recently purchased a Brother MFC-J870DW printer and downloaded the necessary drivers.  I also saw  PaperPort 12.1 (pretty sure about the ver) available for download.  I'm running WinXP pro (I know, need to upgrade) and have plenty of CPU oomph, memory, and HDD space.  The PP software installed fine and I was breezing through registration when I came to the password section.  I could not for the life of me satisfy the "requirements" for one.  I read over and over the requirements, but for some reason just could not come up with the proper combination.  I even tried using Last Pass and it could not get it. 

    What is the secret for a proper password with PP registration.  And my other question is how do now I get back to registration again to finish?  The program is installed and seems to be working properly, but I'd like to make sure I'm getting updates down the pike and also up to snuff with Nuance. 

    Sorry to bother you with these inane questions but I did not know where else to turn.  I thank you in advance for any and all replies and advice.......

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