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  • Nick Abdo
    Can't Turn off Display Scanner dialog Box1
    Topic posted Yesterday by Nick Abdo, tagged How To, Installation and Configuration Topics 
    Can't Turn off Display Scanner dialog Box

    I can't turn off the scanner dialog box.  I selected Scanner and proceeded through the advanced set up, but the dialog box is still always on.  I tried both Twain and WIA settings.  How do I get rid of the box?

  • jennifer bogut
    Windows 7 update blew up scanning
    Topic posted November 18, 2014 by jennifer bogut, tagged Troubleshooting 
    Windows 7 update blew up scanning

    One of the updates pushed by MS on 11/12/14 blew up the scanning for Paper port on one of my users' machines. After much hand-wringing and sobbing, we rolled her back to 11/11/14 and all worked as expected. My question is: anyone know WHICH update is the culprit? There is a bleepload of them and I don't want to go through the install update, boot, try paper port, repeat saga. However, the user won't run the updates again until I find the offender. Thanks!

  • Ron Hollingsworth
    Topic posted November 13, 2014 by Ron Hollingsworth, tagged Advanced Topics, Troubleshooting 

    I tried to use shortcuts to quicken my way around paperport 14.  Now my "d" does not work when labeling my documents.  I've tried to reset and find where I used the letter "d" and cannot find it.  Can anyone help me with this problem?

  • Crash Free
    Win 7 pro - PaperPort 11 crashed opening PaperPort 9 files...
    Topic posted November 12, 2014 by Crash Free, tagged Advanced Topics, Hardware Specific Topics, Installation and Configuration Topics, Troubleshooting 
    Win 7 pro - PaperPort 11 crashed opening PaperPort 9 files from old XP setup

    I Solved this and I wanted to share my solution as I found absolutely no help anywhere after 3 days of searching and trial and error.

    After many years and multiple PaperPort versions, our XP computers needed to be replaced. We were running PaperPort 8 or 9 with Windows XP pro computers. All the PaperPort files are stored and shared on a NAS network drive for all local network members to access.

    We opted for Windows 7 pro 64 bit computers and installed PaperPort 11.2 that came bundled with our Brother printers/scanners and connected everything to our network and NAS drive. According to Nuance the 11 version is fully compatible with Windows 7 but...

    3 problems occurred immediately. 1st, all  jpeg files that were scanned with a Magic Wand (we use a lot) would cause PaperPort to crash when opened (just a small simple jpeg - how could that happen?). 2nd, scanning a document with PaperPort would crash when the scan was complete and when we clicked "done" after giving the file a name and 3rd: most of the old files on the NAS would cause PaperPort to crash when we clicked to open one. Basically this crashed on and off the network, immediately and repeatedly. Looking at PaperPort 12 and 14 reviews it seemed they were certainly not problem free so I looked for a fix!

    I suspected the metadata files and looked at using the Checkfile.exe embedded in the install folder but with the volume of files that we have it was going to take 7 hrs just to scan and then they needed to be moved and possibly have to sacrifice files. The bottom line is I overlooked a simple fix which I am 100% sure I am not the only person who is guilty of this.

    Here's how I fixed this: In the program list I right clicked PaperPort, then clicked open file location, then right clicked on the PaperPort application file, clicked properties, clicked compatibility and selected the following: Run this program in compatibility mode, selected Windows 7 in the dropdown and then checked the box for: dissable visual themes. Voila! Restart and repeated on all computers. We are back up and running. All files work, scanning works and print to PaperPort works...Thankfully.

    Note that the compatibility wizard suggested running in XP service pack 2 mode but this disables the print to PaperPort as it is not the same virtual printer that was uses in pre-PaperPort 11 versions.

    I hope this helps someone who relies on this as much as I do! Goood Luck!

  • Rick McKernan
    Default filename using date other than PP supplied options5
    Topic posted November 12, 2014 by Rick McKernan 
    Default filename using date other than PP supplied options

    Is there a way to create my own date-based default filename in PP, or must I use one of those options supplied in the PP scan settings?  My desired naming format is YYYYMMDD all run together without the hyphens.  I already have 15 years of scans using this format.  Using PP Pro ver 14.5

    Rick M

  • Kevin Taheny
    Paperport hangs after scanning HELP!!
    Topic posted November 11, 2014 by Kevin Taheny, tagged Troubleshooting 
    Paperport hangs after scanning HELP!!

    My computer has PP 14.5 pro and the computer runs win 7 64 bit and scans are made with a Brother MFC 8950. PP hangs with larger scan jobs 20+ pages. No indication that it will hang until its done scanning and I click "cancel" on the PP setup screen. Then, it fails to "process" and convert scans to a pdf file. There's a little blue box for the scanmgr on the desktop which is nonresponsive, its hung up, and then the program can't be closed b/c it says its scanning. So I use task mgr to kill PP and the scanmgr process...usually I reboot the computer to use PP.  

    I called customer support and tried uninstalling etc and still no improvement.

    PP14 all of the sudden crashes 100% of the time1
    Topic posted October 30, 2014 by JOSEPH CAMPOS 
    PP14 all of the sudden crashes 100% of the time

    I've been Using PP14 since 2013 with no problems. All of the sudden PP14 crashes when ever I try to use it.I've uninstalled and re-installed it at least 4 times. I've used the removal tool several times to no avail. It started when I would scan a doc and when I got to the dialouge box and hit finish it would crash. Now it crashes all the time, for instance when I go to help >get updates it crashes. I can't do anything with this program not even open a document. Any help would be greatly appreciated.



  • Adam Morey
    Paperport will not activate1
    Topic posted October 19, 2014 by Adam Morey 
    Paperport will not activate

    Anyone have any ideas on how to get Nuance to support paying customers that wish to reinstall their software?  I understand that you need to uninstall which deactivates the serial number, but if you don't do this then is the only resort to open up a ticket and beg to have your software reactivated?


  • Jack Jackson
    Paperport Crashing/Freezing Issue - This Might Help2
    Topic posted October 17, 2014 by Jack Jackson 
    Paperport Crashing/Freezing Issue - This Might Help

    I have been using Paperport since the mid or late 1990s. It is truly a great piece of software but Ver 14 continuously freezes or just crashes to an extent that productivity is consequentially effected. It is an extremely annoying program to use now and I am even considering the painful step of moving to different software. Nevertheless, I think I have some information that might help as this is obviously a very widespread issue (at least by the amount of information out there about it).

    First, regardless of what Nuance might say, it is not the faulty of the machine it is installed on. I have installed it over the past year or two immediately after a number of clean installs (W7, 64 bit) and the problem is always there.

    In my searches I found a few references to memory timings being important with respect to this problem. There is a post I found on some forum where someone stated by taking his memory timings in the bios to exactly that specified for his memory he was able to solve the problem. So, I experimented and found memory timing do indeed influence how often the freezes and crashes occur. I was not able to eliminate the problem but I certainly was able to consequentially minimize it.

    I also experimented with some very fast (and expensive) DDR3-2400 memory with what appears to be positive but not perfect results. The memory appropriate for my CPU is DDR3-1600. I replaced the DDR3-1600 memory with DDR3-2400 sticks and then slowed them down to the DDR3-1600 speed. That helped somewhat but not a lot. Then, I reduced the timings to the DDR3-1600 timings (10-12-12-31 to 9-9-9-24) and that helped even more. However, again, the crashes, and especially the frequnet freezing, still occured. By accident the timings for the DDR3-2400 memory, running at DDR3-1600 bus speeds, was reduced slightly more (to 8-8-8-??) and the problems became less frequent.

    In other words, I get the distinct impression that Ver 14 does not very gracefully handle memory activities. I also noticed that immediately after a reboot, the problems are infrequent but suddenly become much more frequent after scanning for a while.

    I sure wish Nuance would address this real problem because it is so annoying I am almost at the point of giving up on Paperport. Their offshore tech support with people that might speak fluent English but have terrible ability to communicate in English also does not help endear me to Nuance and their otherwise excellent products.


  • Tom Combs
    PP14 Standard ed. Does not link to Microsoft Office Products
    Topic posted October 12, 2014 by Tom Combs, tagged Installation and Configuration Topics, Troubleshooting 
    PP14 Standard ed. Does not link to Microsoft Office Products

    With PP14 standard When dragging a PDF file onto any of the Microsoft Office Icons for conversion, you get the "Something went wrong we couldn't start your program."  Nuance Support will probably remove this post but I have received some almost unreadable text advise, some of which was incorrect on basic issues. They admit there is a problem, and apparently they don't have a solution. After complaining to corporate office about the terrible support service, someone called me and after an hour on the phone she was unable to fix but promised to call me the next day with an update. Never happened. Customer service is way at the bottom of the list of priorities. Over a month later and no word, no fix.

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