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  • gary prusiensky
    Paperport 14 Crashes/Freezes in Windows 7 Pro 64 bit...15
    Topic posted December 9, 2012 by gary prusiensky, tagged Installation and Configuration Topics, Troubleshooting 
    Paperport 14 Crashes/Freezes in Windows 7 Pro 64 bit machines

    Found an very simple solution (other than Lucion File Center) to this firm-wide problem after migrating to Windows 7 Pro 64 bit machines (Dell Vostro 330s, All in Ones) from XP-Pro machines. Try running PP14 in Compatibilty Mode, Vista Service Pack 3.  After many hours invested wording searches in every which way imaginable over the last several months, I hit on a thread from a woman, forgive me for not saving your name, that was so elegant, yet powerful. Thank-you!!!  Now, my merry band of users are indeed merry and have said I need to give something back to the cyber world for all the good we have received over the years. Also, we now love PP almost as much as we have over at least 10 years. No crashes, no problems, no hangs over several weeks. And better yet, no more worthless Bangalore support calls!

  • Arne
    PaperPort update 1303 error2
    Topic posted July 3, 2015 by Arne, tagged Installation and Configuration Topics, Troubleshooting 
    PaperPort update 1303 error

    The update Patch1__PP14UPRO_13264__v4.exe install will stop with a 1303 error message.


    Win 8.1 x64, Virus Scanner turned off.

  • Ian Braby
    Paperport 14 suddenly started watermarking my scans3
    Topic posted July 2, 2015 by Ian Braby, tagged Advanced Topics 
    Paperport 14 suddenly started watermarking my scans

    I've been happily using my PaperPort 14 for quite some time, now, but today, when I needed to scan and email something the scan was watermarked with: DocuCom PDF Trial -

    Now, I had assumed that, having a full licence for PaperPort would mean a full licence for all of the components, as well.

    So, how do I stop this happening?


  • Brian Brian
    Change destination folder in scanner profile?
    Topic posted June 29, 2015 by Brian Brian 
    Change destination folder in scanner profile?

    Hi everyone,

    I am new to using PaperPort Professional 14.  I have multiple folders created (Gas Bill, Electric Bill, Credit Card, etc..) and have multiple scanner profiles with the same names.  Is it possible to make PaperPort scan to different locations based on scanner profile. (i.e., select the "Electric Bill" profile and have the PDF put in the Electric Bill folder automatically.)

    Any help is greatly appreciated.



  • David Bush
    Paperport 11 does not install on HP Slate 500 Tablet Windows...1
    Topic posted June 26, 2015 by David Bush, tagged Advanced Topics, Installation and Configuration Topics, Troubleshooting 
    Paperport 11 does not install on HP Slate 500 Tablet Windows 7 SP1 32bit

    I am having a problem installing (a reinstall actually) PPort 11 on my HP Slate 500 running Windows 7 service pack 1 (32bi)t from my original PPort 11 disk. I have installed it in the past when it was still supported with Nuance tech help, and I have installed it on my Win 7 Desktop which shows it as PPort Ver, BuildId PP-0878-056-8263.1.

    It appears to install properly, but does not run when selected from "Programs." There is also a .REG file still in the PPort program folder. I've done all the uninstall steps for a clean install, but no help. I suspect that there was an update to PPort 11.2 that was available thru the tech, which appeared in the Nuance support download list, but which actually was not available there when I recently selected it.

    I suspect that the tech that installed the PPort for me used an tech latest version of PPort 11 and bypassed the update which is not available to user. He also spent some time looking at Vista files, maybe for drivers, or a compatible update.It may also be that the .Reg file in the PPort program folder needs to be run, but I am reluctant to run it as I may lose unknown functionality on the Slate Tablet, and many of the programs on it.  No help from Nuance for this mature product now. 

    Does anyone have a source for PPort 11 Pro, or PPort update to PPort 11.1? The Nuance replacement disk PPort 11 part number 33-6899-10002 which I bought to fix this does not install either.


    Any ideas? Please don't recommend PPort 14, as I have it, have tried it on my desktop Win 7 (64bit), and I have gone back to the PPort 11 due to PPort viewer problems, PPort internal printer problems, and complex tool bars. I have had PPort since scansoft first bundled it with its scanner, and PPort 14 appears to be the first step backward at least for the home office user.

  • Javier Macho
    Is anybody there?
    Topic posted June 24, 2015 by Javier Macho 
    Is anybody there?

    I bought PP Pro 14 in March 2015.

    Two months till I discovered the product hanged due to the size of files I was using (too high density). Put a query to Nuance tech support and no clue at all to solve my problem.

    Then boolean searches do not work. Tech support  answer was that is a known bug and will be solved in a future release ............ when? nobody knows.

    Tried to download a new version of PP just to check, and discovered that my PP license was expired?????. New question to support an new nosense, American licenses have an expiration time, Europeans are not affected (I am european and mine was expired).

    They ask me for a proof of purchase to deliver to me an earlier version in the meanwile. I provided it and nothing happened.

    What is worth a document manager without boolean searches?. It becomes an ordinary Windows file manager.

    P.D. I have never been able to integrate my scanner with the program (I gave up).






  • JL
    PaperPort 12 and Windows 101
    Topic posted June 24, 2015 by JL, tagged Installation and Configuration Topics 
    PaperPort 12 and Windows 10

    Will PaperPort 12 Standard work on a Windows 10 OS?

  • Al Hall
    How to Remove "Punch Holes" in PDF?3
    Topic posted June 23, 2015 by Al Hall, tagged How To 
    How to Remove "Punch Holes" in PDF?

    I need to remove some non-standard punch holes in multi-page PDFs.  Is there a way to tell th application to remove them?  Thx!

  • kristian cruz
    Automating Paperport, or any other Nuance OCR, via .bat
    Topic posted June 15, 2015 by kristian cruz, tagged Advanced Topics, How To 
    Automating Paperport, or any other Nuance OCR, via .bat

    I am at a hospital research facility and we are interested in the OCRs, we tested and did trial on and liked PaperPort the best. However we need it to be operable via .bat file, ultimately automating it. Is this possible? We want to automate the OCR on png image files, then export them at text (.txt) files. If this will not work on PaperPort, can it be done with PowerPDF Advanced or OmniPage?

    This will greatly influence our choice of OCR software usage and purchase.


  • Jason Cipriani
    Inline SET Tools?1
    Topic posted June 12, 2015 by Jason Cipriani, tagged How To, Installation and Configuration Topics 
    Inline SET Tools?

    I had an old version of ScanSoft PaperPort that came with my other scanner. Within this, double-clicking a PDF would open a nice window with all the SET tools (rotate, auto-straighten, crop, annotate, etc) right in the application. Changes could be applied, saved, then smoothly updated back in the thumbnail view. I was also able to easily combine multiple PDFs into one, rearrange pages, etc. Very useful when scanning receipts and such.

    I just bought a new scanner and it came with Nuance PaperPort 12 SE. Now, when I double-click a PDF, it opens it in some other Nuance PDF Viewer application, which I can't really seem to find the tools in, and the workflow is much more cumbersome.

    I noticed, however, that the SET tools are still available in the context menu when right clicking a thumbnail in PaperPort, so they're still available, it's just that the in-app editor has been replaced by the PDF Viewer. I also see a subset of the tools in the Items ribbon, but it operates on tiny thumbnails, I can't find any fullscreen-ish per-page view like the old editor.

    So my question is: Does the in-app SET editor still exist in PaperPort 12? If so, how do I enable it instead of the PDF Viewer? If not, what is a good alternative with as smooth a workflow as the older version?

    It was the strongest point of the software, and really the only thing that set it apart from plain old Windows Fax & Scan.


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