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  • gary prusiensky
    Paperport 14 Crashes/Freezes in Windows 7 Pro 64 bit...35
    Topic posted December 9, 2012 by gary prusiensky, tagged Installation and Configuration Topics, Troubleshooting 
    Paperport 14 Crashes/Freezes in Windows 7 Pro 64 bit machines

    Found an very simple solution (other than Lucion File Center) to this firm-wide problem after migrating to Windows 7 Pro 64 bit machines (Dell Vostro 330s, All in Ones) from XP-Pro machines. Try running PP14 in Compatibilty Mode, Vista Service Pack 3.  After many hours invested wording searches in every which way imaginable over the last several months, I hit on a thread from a woman, forgive me for not saving your name, that was so elegant, yet powerful. Thank-you!!!  Now, my merry band of users are indeed merry and have said I need to give something back to the cyber world for all the good we have received over the years. Also, we now love PP almost as much as we have over at least 10 years. No crashes, no problems, no hangs over several weeks. And better yet, no more worthless Bangalore support calls!

  • Norbert Lorenz
    PP 14.5 Patch 1 PDF-A
    Topic posted Yesterday by Norbert Lorenz, tagged Advanced Topics 
    PP 14.5 Patch 1 PDF-A

    PP 14.5 gives me the possibility to check in the Output styles the mark "PDF-A", for creating PDF-A files.

    Since upgrading to patch 1, the output files after scanning will be simple PDF Version 1.5, but not -A.

    Any suggestions?

    Thanks a lot.



  • Ahyani Ahyani
    PaperPort can't Scan After Replugging Cable3
    Topic posted June 9, 2017 by Ahyani Ahyani, tagged Advanced Topics, How To, Troubleshooting 
    PaperPort can't Scan After Replugging Cable

    I'm running PP 14.5 on Win8.

    Problem: PP was working at its best before I unplug the printer cable. When I plug it again the PP can't scan at all. The only way to fix it is restarting my notebook.

    Do I have another way to fix it without restarting my notebook?

  • BOB1901
    Installed win 10 clean--looking for PP14.52
    Topic posted May 30, 2017 by BOB1901, tagged Advanced Topics, Installation and Configuration Topics 
    Installed win 10 clean--looking for PP14.5

    I am wondering how do I get a coy of PP14.5. MY original PP14 professional is from 2013. Would rather try and install 14.5 clean install instead of 14 and then upgrading. I understand PP does not come in 64bit.

  • Nathan Motzkus
    Nothing appears on the PaperPort desktop when printing to...
    Topic posted May 5, 2017 by Nathan Motzkus, tagged Troubleshooting 
    Nothing appears on the PaperPort desktop when printing to PaperPort 14

    Nothing appears on the PaperPort desktop when printing to PaperPort 14

    this is happening on a few different computers on our network.  we click print to PaperPort printer, PaperPort desktop opens but the file never loads,

    we have tried

    • Uninstalling and reinstalling
    • other profiles
    • clearing paperpPaperPortthe registry
    • tried reloading "pptd40nt.exe” ​

    But nothing seems to fix the issue. 

  • Keithinoz
    remove trial watermark3
    Topic posted May 3, 2017 by Keithinoz, tagged Troubleshooting 
    remove trial watermark

    I installed a new hard disk and cloned the old one to it. when I open Paperport 14 I now get an overprint on each document "Docucom PDF Trial". How do I get rid of this?

  • Gary Butler
    Topic posted April 25, 2017 by Gary Butler, tagged How To 

    When I scan I have to open favorites and choose one when I really want it to always default to my favorite not the out of the box default.  Is there a way to do this?

  • RangerGord
    PP14.5 freezes in Quick Access Toolbar settings3
    Topic posted April 23, 2017 by RangerGord 
    PP14.5 freezes in Quick Access Toolbar settings

    Have PaperPort Standard 14.5 on Windows 10

    I go to: Quick Access Toolbars -> pull down menu on the right -> More Commands...

    -> pull down "Choose Commands from:" -> Tools  -> software then freezes at this point.

    Have to exit and start.


    Anyone else have this problem?

    Suggestions appreciated.



  • LUKE abraham
    Scanning Trouble2
    Topic posted April 20, 2017 by LUKE abraham, tagged Advanced Topics, Troubleshooting 
    Scanning Trouble

    While i am using paperport and the output is in JPEG.When ever is an image is scanned each time the image thumbnail is popping up so that i can not able to  open or do anyother jobs in my stations how can we run the scanning process in background

  • Harold Melnick
    PaperPort 12 Scanner on Windows 102
    Topic posted April 9, 2017 by Harold Melnick 
    PaperPort 12 Scanner on Windows 10

    I installed a new scanner on a Win 10 computer, replacing an old scanner. I removed the old scanner listing from PP12. The new scanner showed up in the list of scanners on PP but the scan button was greyed-out. I have a PP Connection tool on the computer that was used to connect PP to Win 8. I ran it, and the scan button became solid; but when I used it, PP froze. I know PP 12 will work with Win 10 because I have another Win 10 computer with PP12 and it sees the scanners on that computer. Any suggestions? Is there a connection tool for PP12 and Win 10? (Also, even though I deleted the old scanner from the list in PP12, it still shows up on the list of scanners.)

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