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  • gary prusiensky
    Paperport 14 Crashes/Freezes in Windows 7 Pro 64 bit...35
    Topic posted December 9, 2012 by gary prusiensky, tagged Installation and Configuration Topics, Troubleshooting 
    Title:
    Paperport 14 Crashes/Freezes in Windows 7 Pro 64 bit machines
    Content:

    Found an very simple solution (other than Lucion File Center) to this firm-wide problem after migrating to Windows 7 Pro 64 bit machines (Dell Vostro 330s, All in Ones) from XP-Pro machines. Try running PP14 in Compatibilty Mode, Vista Service Pack 3.  After many hours invested wording searches in every which way imaginable over the last several months, I hit on a thread from a woman, forgive me for not saving your name, that was so elegant, yet powerful. Thank-you!!!  Now, my merry band of users are indeed merry and have said I need to give something back to the cyber world for all the good we have received over the years. Also, we now love PP almost as much as we have over at least 10 years. No crashes, no problems, no hangs over several weeks. And better yet, no more worthless Bangalore support calls!

  • Terrance Pierce
    CRC Error when re-installing Paperport 14
    Topic posted August 26, 2016 by Terrance Pierce, tagged Installation and Configuration Topics 
    Title:
    CRC Error when re-installing Paperport 14
    Content:

    After re-installing Win 10, I am receiving a CRC error when trying to re-install Paperport 14 Professional from CD. Any ideas?  Thanks.

  • popi roman
    PP11thumbs.ptn as an attachment1
    Topic posted August 18, 2016 by popi roman 
    Title:
    PP11thumbs.ptn as an attachment
    Content:

    I received a PP11Thumbs.ptn file as an attatchment in an e-mail but I can't figure out how to open it using Paperport 14. Any suggestions would be greatly appreciated.

  • David Conrad
    Issues with faxing1
    Topic posted August 18, 2016 by David Conrad, tagged Advanced Topics, How To, Troubleshooting 
    Title:
    Issues with faxing
    Content:

    We're getting this error when attempting to fax: You must install a printer. This is with PaperPort v11.2 on Windows 7. The work around I found is to to to Printers/Devices Control Panel and select "Interaction Fax" as the default printer. Interaction Fax is part of our telephony suite, Interactive Intelligence. Other users do not get this error, and they all use the same software. 

    This work around isn't ideal because we'd like to use a different printer as the default for non-faxes. 

    Any suggestions?

     

  • Brian Hodgson
    "Blank sheet is job separator on duplex scan" is...3
    Topic posted August 16, 2016 by Brian Hodgson, tagged Installation and Configuration Topics, Troubleshooting 
    Title:
    "Blank sheet is job separator on duplex scan" is grayed out. How to activate it?
    Content:

    The "Blank sheet is job separator on duplex scan" option is grayed out in V14.5. How can I activate it?

  • Robert Hennessy
    Paperport 14 features6
    Topic posted August 16, 2016 by Robert Hennessy 
    Title:
    Paperport 14 features
    Content:

    I recently upgraded to Paperport 14.  In previous versions I had the option to Print to Paperport in my Printer Box.  I could 'print' documents such as emails directly to my Paperport desktop.  Has this feature been eliminated in Version 14?

    Thanks for your help

    Bob H

  • John Fullelove
    Unable to download/install Patch 1 for PaperPort 142
    Topic posted August 12, 2016 by John Fullelove, tagged Installation and Configuration Topics 
    Title:
    Unable to download/install Patch 1 for PaperPort 14
    Content:

    When attempting to download/install Patch 1 for PaperPort 14 for OmniPage Ultimate, I receive the attached error message.

    Any assistance in resolving this issue would be greatly appreciated.

    John

    Image:
  • Send Scan
    PDF Viewer plus SE 7.22
    Topic posted August 2, 2016 by Send Scan, tagged Installation and Configuration Topics, Troubleshooting 
    Title:
    PDF Viewer plus SE 7.2
    Content:

    Hello,

    I am using PDF Viewer Plus SE 7.2. I got it on a CD which was included with my Xerox Printer (Workcentre 6015).

    I now have the following error message when I start PDF Viewer 7.2 :

    updating the system registry failed. Try using REGEDIT

    I tried to uninstall and reinstall PDF Viewer but I still got this message. I also tried to disable my antivirus software, but it doesn't change anything. I still get this error message.

    I would be very thankful if you could tell me how to fix this problem. Do not hesitate to ask me for more information about my system. Thanks a lot in advance !

    Best regards.

    CD

  • Joel Hencken
    Error 1723
    Topic posted July 14, 2016 by Joel Hencken, tagged How To, Installation and Configuration Topics, Troubleshooting 
    Title:
    Error 1723
    Content:

    Installing version 14 or 14.5 of either PP or PPPro on several systems I get this error message and have not been able to find a fix:

    PaperPort Image Printer 64-bit.
    Error 1723. There is a problem with this Windows Installer package.  
    A DLL required for this install to complete could not be run.  
    Contact your support personnel or package vendor.

    Have others encountered this problem?

     

  • Greg Krause
    Scanning Profile Settings - Image quality...2
    Topic posted June 19, 2016 by Greg Krause, tagged Installation and Configuration Topics 
    Title:
    Scanning Profile Settings - Image quality (Good,Better,Best) vs DPI setting on Scan Tab
    Content:

    Hi, Just learning my software if anyone can help with this issue. 

    PP 14.5 Pro

    Brother ads-1500w TWAIN Driver

    Win 8.1

    Scanning Profile Settings - Image quality (Good,Better,Best) vs DPI setting on Scan Tab

    Confused on this. Without the scanner dialog option selected your able to change so-called 'image Quality' under the Output tab but it seems to have no effect on the default DPI that can be adjusted on the Scan Tab. So I guess my question is what does the File Type -> ...options -> Image quality setting (Output Tab) actually change about the file if you have a DPI setting specified on the on the Scan tab? From the verbiage in the dialog it states it is effecting 'image quality' based on the level of compression. So I guess I can understand that you have more loss at higher compression levels but that begs the question in my mind ... "Are higher DPI scans pointless if I set this to the 'Lower Image Quality' (high compression) setting?" I guess I'm trying to figure out what the relationship is here between compression and DPI of the scan and how they effect each other. For Right now since I have the Pro Version I'm gonna set all these to MRC and Set the DPI for whatever is recommended for the type of scan. If I don't set it to MRC it seems in my mind at this point that I should always set it to "Best Quality" (IE loss-less compression) otherwise isn't the DPI Setting at least less relevant or lacking in it's ability to control image quality if just gonna get compressed out of the file? 

    If anyone has thoughts or can point me to a doc to understand this thx. 

    Thanks, Greg

     

    Image:

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