This is a public Forum  publicRSS


  • Ann DeNeui
    Annotations Move!
    Topic posted August 20, 2014 by Ann DeNeui 
    Annotations Move!

    I use PaperPort 14 constantly on a Windows 7 operating system.  I do a LOT of manipulation of files scanned at my home office and sent to me - rotating, editing, annotating, etc.  Many times when I annotate a page, close it, and then open it up again, the annotations have moved on the page.  Drastically.  It doesn't always happen.  But when it does happen, I can drag them back to where they should be, close the page, and when I open it again, they will have moved again.  The more annotations I have on a page, the more likely that they will move.  It's SO frustrating!!!

    Why does this happen, and how can I stop it?

    Another issue:  After I upgraded to PaperPort 14 from PaperPort 11, every time I open a file I have a little error message box that shows up that says "Seek failed on an unnamed file".  I just have to click out of it.  But it shows up every single time. I never had this with the old version of the program.  Is there a way to get rid of this error message?

  • RangerGord
    paperport 12 "send to bar" not working for Outlook...
    Topic posted August 17, 2014 by RangerGord  , tagged Installation and Configuration Topics, Troubleshooting
    paperport 12 "send to bar" not working for Outlook 2013

    Have Paperport Pro 12 with Windows 7 Pro 64 bit SP1

    When I try to set up Outlook 2013 on the Send to Bar it will go through and actually place the button/icon on the bar EXCEPT when I "drop" a pdf file on the button it starts the process and just hangs.

    Is there a special executable other than outlook.exe?


    Help appreciated.




  • Mark McCaskill
    Lockup when trying to send to Evernote
    Topic posted August 7, 2014 by Mark McCaskill  , tagged Troubleshooting
    Lockup when trying to send to Evernote

    PaperPort totally locks up everytime I try to send to Evernote. Any idea what could be wrong?


  • Horton711
    How to register product....4
    Topic posted August 5, 2014 by Horton711  , tagged How To, Installation and Configuration Topics
    How to register product....

    I'm sure I will get laughed off this board for my questions.  First, a little background -- I recently purchased a Brother MFC-J870DW printer and downloaded the necessary drivers.  I also saw  PaperPort 12.1 (pretty sure about the ver) available for download.  I'm running WinXP pro (I know, need to upgrade) and have plenty of CPU oomph, memory, and HDD space.  The PP software installed fine and I was breezing through registration when I came to the password section.  I could not for the life of me satisfy the "requirements" for one.  I read over and over the requirements, but for some reason just could not come up with the proper combination.  I even tried using Last Pass and it could not get it. 

    What is the secret for a proper password with PP registration.  And my other question is how do now I get back to registration again to finish?  The program is installed and seems to be working properly, but I'd like to make sure I'm getting updates down the pike and also up to snuff with Nuance. 

    Sorry to bother you with these inane questions but I did not know where else to turn.  I thank you in advance for any and all replies and advice.......

  • Leo Scott
    Hard drive change2
    Topic posted July 24, 2014 by Leo Scott 
    Hard drive change

    I have recently replaced the hard drives on my desktop and laptop with SSDs.  I used imaging software, Acronis Ture Image, to transfer the images.  Paperport 14 Pro has unregistered itself.  I assume that is due to some hardware drive ID mechanism. 

    Is there a process to unregister the product from the old hard drives and reregister it?

  • Ron Clevenger
    Scan multiple pages to stack2
    Topic posted July 22, 2014 by Ron Clevenger  , tagged How To
    Scan multiple pages to stack

    I have PP14.

    For some reason, when I scan multiple pages they no longer stack - each page is separate, and I have to manually stack them.

    I believe they formerly scanned to a stack - I cannot determine how to enable that behavior.

    Can someone please help - thanks.

  • Terry Rivenburg
    Backing up the folder list1
    Topic posted July 17, 2014 by Terry Rivenburg  , tagged Advanced Topics, How To, Installation and Configuration Topics
    Backing up the folder list

    I am wondering in PP 14 Pro if there is a way to backup the current folder list that I have and restore it on another computer that I have PP 14 Pro installed on?

    The folders consist of both local and network based folders.

  • Livio Livio Paciotti
    Continuous Indexing fail on Paper Port 14 professional
    Topic posted July 17, 2014 by Livio Livio Paciotti  , tagged Troubleshooting
    Continuous Indexing fail on Paper Port 14 professional

    I have buy Paper Port 14 prof for managing large set of documents on network drive.

    I install it on my PC with Windows 7 64 bit with all patches and 8 Gb of RAM.

    Is practicaly unusable ...

    I have a continuous crash when indexing files.

    I see process "SSIndexr.exe" continuosly increase memory usage until about 2 Gb (see attachment, i have 8 Gb installed) and after process crash.

    I tried to divide my documents on different directory and indexing one by one, but the result is the same, continuous crash.

    This is unaceptable limit for a document management program.



  • Mark Dallmann
    XP Compatibility Mode error3
    Topic posted July 16, 2014 by Mark Dallmann  , tagged Advanced Topics, Installation and Configuration Topics, Troubleshooting
    XP Compatibility Mode error

    As a realtor who works with tons of pdf files, paperport is my 3rd most important program and of all the programs on my computer by far the most buggy.  I get this error message at least 3 times a year (usually when I absolutely need the program) and the only fix appears to be to refresh the pc.  Simply uninstalling, using the remove program and reinstalling does not fix the issue. If only I could count the number of hours I have lost in my life to deal with this error. Oh, and Technote 6629 doesn't appear to exist and the registry changes in the only other mention of 6629 here doesn't match my pc.  I don't have a Layers folder to delete to fix the error.

    What is causing it?  And don't tell me its because its running in XP mode because it isn't.  This has been happening for at least the last 3 versions of the program.  I foolishly keep upgrading hoping it goes away, but never does.

    Can you tell I'm frustrated and wish I could find another program to manage pdf files?

  • Kristin Dzugan
    Why does PaperPort stop working so frequently?5
    Topic posted July 6, 2014 by Kristin Dzugan  , tagged Troubleshooting
    Why does PaperPort stop working so frequently?

    I am currently using PaperPort 14. It is a regular occurrence for the program to stop working and require me to reopen it to continue. Do other users have this problem? Is this just a lousy program and do I need to look for something else?

Filter by Date

< < August 2014 > >
          1 2
3 4 5 6 7 8 9
10 11 12 13 14 15 16
17 18 19 20 21 22 23
24 25 26 27 28 29 30