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  • gary prusiensky
    Paperport 14 Crashes/Freezes in Windows 7 Pro 64 bit...35
    Topic posted December 9, 2012 by gary prusiensky, tagged Installation and Configuration Topics, Troubleshooting 
    Paperport 14 Crashes/Freezes in Windows 7 Pro 64 bit machines

    Found an very simple solution (other than Lucion File Center) to this firm-wide problem after migrating to Windows 7 Pro 64 bit machines (Dell Vostro 330s, All in Ones) from XP-Pro machines. Try running PP14 in Compatibilty Mode, Vista Service Pack 3.  After many hours invested wording searches in every which way imaginable over the last several months, I hit on a thread from a woman, forgive me for not saving your name, that was so elegant, yet powerful. Thank-you!!!  Now, my merry band of users are indeed merry and have said I need to give something back to the cyber world for all the good we have received over the years. Also, we now love PP almost as much as we have over at least 10 years. No crashes, no problems, no hangs over several weeks. And better yet, no more worthless Bangalore support calls!

  • Friedrich Roelli
    Version 6 for Mac: A Waste of Money
    Topic posted September 23, 2016 by Friedrich Roelli, tagged Installation and Configuration Topics 
    Version 6 for Mac: A Waste of Money

    Unfortunately, I would say that Dragon achieved the, apparently, impossible … This version is actually worse than the previous one! UNBELIEVABLE! There are so many bugs, I have no idea where to begin with …

    Although I deinstalled version 6, and installed it again, I'm still not able to install the "Safari extension" – instead, I always get the message "An error occurred while installing the extension “Dragon”."

    although it recognizes my microphone (green dot), an error message shows up, saying "microphone missing" …

    A lot of commands simply don't work, like for example "hide status window", or "show guidance", etc.

    also, "send email", although activated, doesn't work at all …

    Not to mention that it just loves to crash …!

    As someone with extreme physical limitations, I'm bound to use a dictation device such as Dragon, and I have already deleted the previous version … So, I can only hope that the developers of Dragon will do a better job in their upgrades …

    While the promises have become better and better, I dare to say that the application is such has become worse and worse, with each new version …

    Sorry guys, but, unfortunatel​y, that's my experience


  • wfgdhgfd dfdgdfg
    ISIS driver support4
    Topic posted September 21, 2016 by wfgdhgfd dfdgdfg 
    ISIS driver support

    I've read that ISIS driver performance is higher than TWAIN or WIA. That's why I would like to try it out in PaperPort.

    I've installed the ISIS driver, but cannot choose it from the driver selection menu in PaperPort (check mark field greyed out).

    Does anyone have an idea?

  • Charm3d
    PaperPort 14.5 Send to Bar with Office 20161
    Topic posted September 15, 2016 by Charm3d, tagged How To 
    PaperPort 14.5 Send to Bar with Office 2016

    I am a new user and had to have a lot of Nuance support to get PaperPort 14.5 successfully installed on my computer. As I read the "Getting Started..." document, I noticed that adding programs to the Send To bar was supposed to be done during initial installation. There are instructions on how to add more programs, but it doesn't seem to work. It would be nice to get to the functionality of Print to PaperPort on my Office programs.

    Does anyone have any suggestions?

  • Paula Wiltsey
    Scanner output is cut off on the..... "Paperport...3
    Topic posted September 15, 2016 by Paula Wiltsey, tagged Troubleshooting 
    Scanner output is cut off on the..... "Paperport 14"

    While using scanner the output image is missing the left side down the page. I cannot seem to find a reason. Nothing in the scanner or copier causing the white out of the left side. I have checked my settings  and all looks the same as the original settings I had set for both the scanner and Paperport, This Dell MFC is not even a year old. Can anyone give me a few more ideas to look into, as I am at a loss. I have no idea what or when this happened. I do alot of scanning and need to fix this issue. :)

  • Lee Steinebach
    PaperPort 14.5 SLOW in workgroup
    Topic posted September 15, 2016 by Lee Steinebach 
    PaperPort 14.5 SLOW in workgroup

    We downgraded our network environment recently from a domain environment to a workgroup, as we no longer needed that amount of infrastructure for 3 workstations.  We set up a brand new workstation to be our new "server".  It's not used directly by anyone. All of our shared files (including PaperPort folders) were relocated there and the mapped drives recreated to new shares.  All is good performance-wise, except PaperPort in MUCH slower in expanding out each subfolder.  What took but a second before now takes a dozen or more.  We have over 50,000 files in total in separate subfolders of varying sizes.  Should there be some indexing performed?  User profiles are brand new after the domain leave.  Any other thoughts?  Thank you.

  • Chad Hughes
    DMP viewer for PaperPort?
    Topic posted September 15, 2016 by Chad Hughes 
    DMP viewer for PaperPort?

    I am trying to read my crash logs (.dmp) from PaperPort crashing. Is there a viewer that can open these. I tried the Nirview that I use to read dmp files for Windows but it don't work.

  • Eddy Goldberg
    mulitple page scan stops on last page
    Topic posted September 15, 2016 by Eddy Goldberg, tagged Advanced Topics, Troubleshooting 
    mulitple page scan stops on last page

    I have been using PaperPort 11 with the same scanner configuration for at least 5 years without any problems, all of a sudded now I cannot complete mulitple page scans.  Regardless of how many pages there are the scan stops in the middle of the last page and returns the error code 105.  After closing the scan window the resulting file only has the first page of the scan. 

    This is a BIG problem as I routinely scan multiple page documents, any help or suggestions will be greatly appreciated.

  • Christy Schweikhardt
    Printing to Paperport (version 14.5) function no...3
    Topic posted September 7, 2016 by Christy Schweikhardt, tagged Troubleshooting 
    Printing to Paperport (version 14.5) function no longer works after Windows 10 anniversary update.
  • Monte Kay
    Convert to text9
    Topic posted September 4, 2016 by Monte Kay 
    Convert to text

    As I understand it you should be able to drop and drag to Word and it should convert to text but this doesn't seem to work.  I just end up with an image pasted to the Word document.  Am I missing something?



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