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  • gary prusiensky
    Paperport 14 Crashes/Freezes in Windows 7 Pro 64 bit...35
    Topic posted December 9, 2012 by gary prusiensky, tagged Installation and Configuration Topics, Troubleshooting 
    Title:
    Paperport 14 Crashes/Freezes in Windows 7 Pro 64 bit machines
    Content:

    Found an very simple solution (other than Lucion File Center) to this firm-wide problem after migrating to Windows 7 Pro 64 bit machines (Dell Vostro 330s, All in Ones) from XP-Pro machines. Try running PP14 in Compatibilty Mode, Vista Service Pack 3.  After many hours invested wording searches in every which way imaginable over the last several months, I hit on a thread from a woman, forgive me for not saving your name, that was so elegant, yet powerful. Thank-you!!!  Now, my merry band of users are indeed merry and have said I need to give something back to the cyber world for all the good we have received over the years. Also, we now love PP almost as much as we have over at least 10 years. No crashes, no problems, no hangs over several weeks. And better yet, no more worthless Bangalore support calls!

  • J Me
    Error: The base pages object is missing or invalid -- using...
    Topic posted May 17, 2016 by J Me 
    Title:
    Error: The base pages object is missing or invalid -- using PDF Viewer Plus.
    Content:

    I am using Paperport 12 SE that I got with my Brother printer some 3 years ago or so. It comes with PDF Viewer Plus.

    Now, I use PDF Viewer Plus as my default PDF viewer because I like it way more than any of the common ones like Foxit or Adobe.

    However, recently I came across a PDF that gives me the above error when I try and open it. Now, it opens just fine with the Foxit PDF viewer, but I need to be able to open it with PDF Viewer Plus.

    Now, I was thinking that maybe I just need to update my Paperport 12 SE, or the PDF Viewer Plus, but I can't seem to figure out where to download any updates for either one. I click the "Get latest updates" button on paperport, but it doesn't do anything. I have also registered my product on this site, and looked around, and I cannot seem to find anywhere that it will let me update Paperport or PDF Viewer Plus.

    However, perhaps the problem isn't updating? Maybe it's something else? If so, what could it be, and how would I go about fixing the problem?

  • Kenneth Krone
    Problem with Fujitsu fi-7160 scanner in PP 14.5
    Topic posted May 14, 2016 by Kenneth Krone 
    Title:
    Problem with Fujitsu fi-7160 scanner in PP 14.5
    Content:

    Win 7, PP14.5 (14.5   (14.5.15168.1450) with patch Build ID PP-1308-011-15264.1200, Fujitsu fi-7160, USB 3.0.

    I did not realize it but the 7160 scanner (uses USB3.0) had been functioning with the TWAIN drivers for the previous model (6130Z, USB2.0) .  Once Fujitsu had me run a patch, the 7160 was FLYING through 2-sided scans using their PaperStream Capture software/drivers. I ran the scanner in PP14.5 like before and it flew through the stack at about 1 page per second double-sided, but at about 40-60 pages, I receive an error message from PP while it is processing the data:

    PaperStream IP

    An anomaly has occurred during communication.  Make sure that the power is on and the cable is firmly connected.  (Code: DS41003)

     

    Then another error message:

    PaperStream IP

    Communication failed.  Make sure the power is on, the cable is firmly connected, and the scanner is not used by another application.  Note that some scanners may turn off automatically.  In case the scanner is turned off, turn the power back on and then try again.  (Code: DS42019)

     

    Then I receive a PP error message:

    Unable to communicate with the scanning device.

     

    Now, my workarounds are to either scan small numbers of pages at a time, then add more, or I can use the PaperStream Capture program , selecting the output to be in a folder in the PaperPort folders, and then move it the file where I want for it to be. 

    Has anyone had this problem and solved it?

    Thanks

    Ken K

     

  • Daniel Haidt
    How to show a preview on the thumbnail3
    Topic posted May 10, 2016 by Daniel Haidt, tagged How To 
    Title:
    How to show a preview on the thumbnail
    Content:

    How do you make it so the thumbnail shows a preview of the document as opposed to it saying PDF. Some documents show the preview and some do not.

    Thanks

  • Yan Gaudreau
    Paperport trial
    Topic posted May 9, 2016 by Yan Gaudreau, tagged Installation and Configuration Topics 
    Title:
    Paperport trial
    Content:

     Does the trial version still available?  I registered on the Nuance website for the trial version of papperport 14, and got nothing, no download link no email.

  • Seth Peters
    I Need PaperPort 14 Standard download link
    Topic posted May 2, 2016 by Seth Peters 
    Title:
    I Need PaperPort 14 Standard download link
    Content:

    Is there a link I can use to download the PaperPort 14 Standard software for re-installation on a PC? I do not have the CD/DVD, but have the original serial number. The downloads link under PaperPort support is dead and goes to an error page.

    Thanks,

    Seth

  • Gayle Thompson
    Can't Download PaperPort 142
    Topic posted April 30, 2016 by Gayle Thompson, tagged Installation and Configuration Topics, Troubleshooting 
    Title:
    Can't Download PaperPort 14
    Content:

    I just bought a Magic Wand Scanner that included this software.  I went to the website as instructed and entered the User ID and Password in the appropriate boxes.  Then it takes me to the page where I should be able to download the software BUT when I click the Download button, nothing happens?  Any ideas?

  • Kevin Trill
    Paperport 14 Standard fails to apply updates
    Topic posted April 26, 2016 by Kevin Trill, tagged Troubleshooting 
    Title:
    Paperport 14 Standard fails to apply updates
    Content:

    Had to reinstall PP14 from CD and all went well, everything works as it should except updates. The update manager is advising a software update patch 1 BEFIGSD needs to be applied, The patch downloads, goes through the installation process and advises it has completed all OK, nothing appears to have failed in the install. However, I am prompted to do the same install time and time again so clearly it is not working.

    I have turned off antivirus, spyware etc to ensure this is not causing any conflicts when installing but still get the same result. Run out of ideas now of what to do check. Anyone have some ideas what might be the problem?

  • Tim Schoenberg
    RE: Print Capability
    Topic posted April 19, 2016 by Tim Schoenberg, tagged Advanced Topics, How To 
    Title:
    RE: Print Capability
    Content:

    I currently have PaperPort 14.5 professional. From the desktop I click on folders, which displays all the folders in my desktop.

    I have organized a folder which has numerical number of sub-folders for working pending contracts. (For example)

    (folder name) pending under contract
    (sub-folder names) addendum, appraisal, bills, chattel, etc. would fall under pending under contract main folder.

    I would like to be able to print pending under contract folder and all its sub-folders at the same time in order. Is there a way that that can be accomplished?

    Thank you for any insight you may have to make this task easier.

  • GW Morgan
    Why Doesn't Nuance Release a Newer Version of Paperport?...1
    Topic posted April 19, 2016 by GW Morgan 
    Title:
    Why Doesn't Nuance Release a Newer Version of Paperport? Version 14 is FOUR Years Old!
    Content:

    Version 14 is over FOUR years old, and why wouldn't Nuance release a newer version? I still to this day receive emails about Paperport 14 "specials." I wish that they would either support the program, or sell it off to someone who would.

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