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  • Geoffrey Beresford Hartwell
    Update Paperport 11SE - Windows 71
    Topic posted Yesterday by Geoffrey Beresford Hartwell, tagged Installation and Configuration Topics, Troubleshooting 
    Title:
    Update Paperport 11SE - Windows 7
    Content:

    I cannot obtain an update for PP 11SE.  Internet Explorer opens - and I use Chrome - I have Java but the page says it cannot proceed without it. Nothing appears unless I expose the page source.  How do I check for updates?

  • Chris Feasby
    PP14 stopped printing to PDF (Error -10)3
    Topic posted September 15, 2014 by Chris Feasby, tagged Installation and Configuration Topics, Troubleshooting 
    Title:
    PP14 stopped printing to PDF (Error -10)
    Content:

    We have a use on Windows 8 who can no longer print into PP14. Regardless of the program used PP open but they get "Error in image file reading and writing software (Error -10).

    If I log into the machine with a different profile I am able to use the software without issue.

    Have tried clearing temp file under ->app->local->temp

    Would like to avoid a removal and re-install as the user would lose all their settings.

     

     

  • Brittnay Ramsey
    Paperport via Digital Download1
    Topic posted September 14, 2014 by Brittnay Ramsey, tagged Installation and Configuration Topics 
    Title:
    Paperport via Digital Download
    Content:

    I recently purchased a VuPoint Magic InstaScan that was bundled with PaperPort 14. I installed the PaperPort software via a digital download. The computer then became infected and was wiped. My question is, how to I reinstall software that was a digital download? The link I was given no longer works. The "download" button is just unresponsive...

  • Brad Dery
    Please Help with Hanging Issue
    Topic posted September 12, 2014 by Brad Dery 
    Title:
    Please Help with Hanging Issue
    Content:

    Hello!  We have a client using Paperport 14 in a grand scale, it is the hub of their operation.  Long story short, we have by necessity added a network folder to the list of possible folders using Folder Manager, so this user can save documents on another computer in the office from her desk.  When we execute a scan, the document scans, the file is created on the other computer, but Paper Port hangs big time.  If you wait a bit, it eventually recovers and works again (and the scanned document shows normally in Paper Port). 

    What in the world is causing this issue?  I have tried the Paper Port folder checker, but it crashes...

  • KEVIN BOWMAN
    What and where the heck is Drive N???!1
    Topic posted September 10, 2014 by KEVIN BOWMAN 
    Title:
    What and where the heck is Drive N???!
    Content:

    I happened to look on my computer and saw my hard drive, external drive, etc. Then I noticed a Nuance Drive N... I had never noticed it before. When I clicked on, there were no files in it. But it said that it only had 383 GB of 902 GB free. So, I wonder, did my computer Hard Drive get uploaded to the cloud without my wanting it to? Where the heck is drive N, and how do I turn this feature off???

  • Dick Buma
    save selected area of picture (jpeg) as another jpeg
    Topic posted August 26, 2014 by Dick Buma, tagged How To 
    Title:
    save selected area of picture (jpeg) as another jpeg
    Content:

    On PPT14 whenever I scan a document as a picture and then select an area to copy I cannot save it as a picture.  It will only save it as a pdf file.  Anyway around this?

  • Sussann Lovett
    My Check Box tool makes Radio Buttons
    Topic posted August 26, 2014 by Sussann Lovett 
    Title:
    My Check Box tool makes Radio Buttons
    Content:

    Recently my Check Box tool began making Radio Buttons instead of Check Boxes. I am sure I accidently changed a setting, but I can't figure out what I did and I need to undo whatever it is. Radio Buttons do not act the same way as Check Boxes - for instance once you check it, you can't uncheck it.

    Can someone please tell me how to get the Check Box tool to behave like a Check Box tool again? I've searched here and under the help feature in PDF Viewer Plus, but I can't find anything.

    Thanks!

    Sussann

  • Ann DeNeui
    Annotations Move!
    Topic posted August 20, 2014 by Ann DeNeui 
    Title:
    Annotations Move!
    Content:

    I use PaperPort 14 constantly on a Windows 7 operating system.  I do a LOT of manipulation of files scanned at my home office and sent to me - rotating, editing, annotating, etc.  Many times when I annotate a page, close it, and then open it up again, the annotations have moved on the page.  Drastically.  It doesn't always happen.  But when it does happen, I can drag them back to where they should be, close the page, and when I open it again, they will have moved again.  The more annotations I have on a page, the more likely that they will move.  It's SO frustrating!!!

    Why does this happen, and how can I stop it?

    Another issue:  After I upgraded to PaperPort 14 from PaperPort 11, every time I open a file I have a little error message box that shows up that says "Seek failed on an unnamed file".  I just have to click out of it.  But it shows up every single time. I never had this with the old version of the program.  Is there a way to get rid of this error message?

  • RangerGord
    paperport 12 "send to bar" not working for Outlook...
    Topic posted August 17, 2014 by RangerGord, tagged Installation and Configuration Topics, Troubleshooting 
    Title:
    paperport 12 "send to bar" not working for Outlook 2013
    Content:

    Have Paperport Pro 12 with Windows 7 Pro 64 bit SP1

    When I try to set up Outlook 2013 on the Send to Bar it will go through and actually place the button/icon on the bar EXCEPT when I "drop" a pdf file on the button it starts the process and just hangs.

    Is there a special executable other than outlook.exe?

     

    Help appreciated.

     

     

     

  • Mark McCaskill
    Lockup when trying to send to Evernote
    Topic posted August 7, 2014 by Mark McCaskill, tagged Troubleshooting 
    Title:
    Lockup when trying to send to Evernote
    Content:

    PaperPort totally locks up everytime I try to send to Evernote. Any idea what could be wrong?

     

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