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  • gary prusiensky
    Paperport 14 Crashes/Freezes in Windows 7 Pro 64 bit...35
    Topic posted December 9, 2012 by gary prusiensky, tagged Installation and Configuration Topics, Troubleshooting 
    Paperport 14 Crashes/Freezes in Windows 7 Pro 64 bit machines

    Found an very simple solution (other than Lucion File Center) to this firm-wide problem after migrating to Windows 7 Pro 64 bit machines (Dell Vostro 330s, All in Ones) from XP-Pro machines. Try running PP14 in Compatibilty Mode, Vista Service Pack 3.  After many hours invested wording searches in every which way imaginable over the last several months, I hit on a thread from a woman, forgive me for not saving your name, that was so elegant, yet powerful. Thank-you!!!  Now, my merry band of users are indeed merry and have said I need to give something back to the cyber world for all the good we have received over the years. Also, we now love PP almost as much as we have over at least 10 years. No crashes, no problems, no hangs over several weeks. And better yet, no more worthless Bangalore support calls!

  • Leonardo Monteiro
    Scan front and back at the same time.
    Topic posted January 19, 2017 by Leonardo Monteiro 
    Scan front and back at the same time.

    Good afternoon!!


    I have a question. Is possible to scan front and back the document at the same time?

    How to config this?   my paperport is version 14.

    Thanks in advance


  • Robin Helt
    Error 1935 During Installation1
    Topic posted January 9, 2017 by Robin Helt, tagged Installation and Configuration Topics, Troubleshooting 
    Error 1935 During Installation
    OS = Windows 10 Home
    Version 1607
    OS build 14393.187
    4gb ram
    64 bit
    intel core i3

    Trying to install Paperport Professional 14

    I get the following error on install

    Microsoft Visual C++ 2005 Redistributable (x64)

    Error 1935.An error occurred during the installation of assembly 'Microsoft.VC80.A T L .

    I tried loading the 2005 64 bit manually from the disc per the support help but it also errors.  Any suggestions?



    Paperport 14 Pro - Outdated1
    Topic posted December 17, 2016 by DAVID LAUFFENBURGER 
    Paperport 14 Pro - Outdated

    I have owned PaperPort 14 Professional since 2012, while it was top of the line in 2012 it is becoming outdated with little in the way of updates.

    Has Nuance decided to just let PP die a slow death or is there something new in the works. 

    If it is just going to die, what other products is everyone switching to?


  • Lorraine Duboys
    Convert to Word1
    Topic posted November 27, 2016 by Lorraine Duboys, tagged How To, Troubleshooting 
    Convert to Word

    This is the only feature I need, and today - on an urgent legal doc - I can't find it!

  • Doug Adams
    unwanted resizing of page within multi-page .tiff's
    Topic posted November 21, 2016 by Doug Adams, tagged Advanced Topics, Hardware Specific Topics, Troubleshooting 
    unwanted resizing of page within multi-page .tiff's

    Dear PaperPort users,


    I've updated to the latest 14.5 version from the old 11.1 demo version that came with our Ricoh copier.  It overall is a great improvement except that it will resize pages without warning.  Below is my process:

    • Multipage .tiff files (B&W, OCR) are sent from a Ricoh copier directly to a folder in my C: drive, which are then accessed with PaperPort.
    • In ImageView, when I zoom in, the image on the screen will sometimes become very small before zooming in.  When this happens, PaperPort has resized my image.  See attached screenshot of a 10x13 inch file which is now inexplicably 84x108 inches. 
    • If I do any work on the page before saving, this one specific page of the file will be resized. 
    • It is impossible to “resize” the now jumbo page to its correct dimensions as the page is corrupt.
    • If I escape out of ImageView without saving, the page is not resized.
    • This occurs about 10% of the time.

    I have contacted Support.   Their recommendation of re-installing the software (with ant-virus software turned off) didn’t solve the problem.  They currently say the problem is with my files and I should “scan from PaperPort”.  I’ve never had an issue with my files before and I’m not sure how a $69 piece of software is going to tell a $20,000 copier how to do its job better.


    So, has anyone else had this issue?  My colleagues in the Dallas and Chicago Symphonies all tell me they’re experiencing the same problem of resizing.  This is beginning to sound like a programming bug that Nuance needs to address.


    Any advice is appreciated before I contact Support again,



    Fort Worth


  • ajarn neil
    Paperport download for windows 103
    Topic posted November 14, 2016 by ajarn neil, tagged How To, Installation and Configuration Topics 
    Paperport download for windows 10

    Hi there,

    I have a Brother DCP195C multifunction printer and scanner that I need to use the OCR function on for the first time.

    The CD it came with only had paperport for Windows 2000.

    I have spoken to Brother who directed me here. Could you please tell me where I can download a version of paperport that will work on windows 10 64 bit ?

    Thanks in advance.

  • Don Green
    Cannot download Paperport Pro 14 Update3
    Topic posted November 3, 2016 by Don Green, tagged Installation and Configuration Topics, Troubleshooting 
    Cannot download Paperport Pro 14 Update

    Apparently there is an update for my Paperport Pro 14:
    PaperPort 14.5 Professional - Patch1 * -- 2015-08-31 -- 16.11 MB

    However, I cannot download it because Software Manager tries, then reports:
    Download Failed ...
    Setup cannot continue because of the following error:
    An Internet communication error occurred. Error Code: 404
    Please contact the software vendor or try again at a later time.

    However, it would cost me $10 to make any inquiry because I bought my Paperport over 90 days ago.




  • Gregory Ponko
    Scan complete, Paperport wont save entire file
    Topic posted November 3, 2016 by Gregory Ponko, tagged Troubleshooting 
    Scan complete, Paperport wont save entire file

    Using paperport 14 and scanning with a Dell B3465dnf using a TWAIN interface through a USB connection

    The scanner will scan all 70 pages of a file very quickly, but when it is finished it will lose connection a few seconds after and then only save about 30 pages or half of the file. 

    Any suggestions would be greatly appreciated


  • George Kalpakoff
    cannot scan multiple pages
    Topic posted November 2, 2016 by George Kalpakoff 
    cannot scan multiple pages

    I have a Brother mfc8510dw Printer, Fax, Scan

    All the drivers for this printer are up to date.

    Using the latest windows 10.

    When I place several pages on the scanner, it only records 1 page. It appears to only read one page though all pages flow nicely through the scanner.

    Thanks in advance for the help


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