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  • gary prusiensky
    Paperport 14 Crashes/Freezes in Windows 7 Pro 64 bit...35
    Topic posted December 9, 2012 by gary prusiensky, tagged Installation and Configuration Topics, Troubleshooting 
    Paperport 14 Crashes/Freezes in Windows 7 Pro 64 bit machines

    Found an very simple solution (other than Lucion File Center) to this firm-wide problem after migrating to Windows 7 Pro 64 bit machines (Dell Vostro 330s, All in Ones) from XP-Pro machines. Try running PP14 in Compatibilty Mode, Vista Service Pack 3.  After many hours invested wording searches in every which way imaginable over the last several months, I hit on a thread from a woman, forgive me for not saving your name, that was so elegant, yet powerful. Thank-you!!!  Now, my merry band of users are indeed merry and have said I need to give something back to the cyber world for all the good we have received over the years. Also, we now love PP almost as much as we have over at least 10 years. No crashes, no problems, no hangs over several weeks. And better yet, no more worthless Bangalore support calls!

  • Joel Hencken
    Error 1723
    Topic posted July 14, 2016 by Joel Hencken, tagged How To, Installation and Configuration Topics, Troubleshooting 
    Error 1723

    Installing version 14 or 14.5 of either PP or PPPro on several systems I get this error message and have not been able to find a fix:

    PaperPort Image Printer 64-bit.
    Error 1723. There is a problem with this Windows Installer package.  
    A DLL required for this install to complete could not be run.  
    Contact your support personnel or package vendor.

    Have others encountered this problem?


  • Greg Krause
    Scanning Profile Settings - Image quality...2
    Topic posted June 19, 2016 by Greg Krause, tagged Installation and Configuration Topics 
    Scanning Profile Settings - Image quality (Good,Better,Best) vs DPI setting on Scan Tab

    Hi, Just learning my software if anyone can help with this issue. 

    PP 14.5 Pro

    Brother ads-1500w TWAIN Driver

    Win 8.1

    Scanning Profile Settings - Image quality (Good,Better,Best) vs DPI setting on Scan Tab

    Confused on this. Without the scanner dialog option selected your able to change so-called 'image Quality' under the Output tab but it seems to have no effect on the default DPI that can be adjusted on the Scan Tab. So I guess my question is what does the File Type -> ...options -> Image quality setting (Output Tab) actually change about the file if you have a DPI setting specified on the on the Scan tab? From the verbiage in the dialog it states it is effecting 'image quality' based on the level of compression. So I guess I can understand that you have more loss at higher compression levels but that begs the question in my mind ... "Are higher DPI scans pointless if I set this to the 'Lower Image Quality' (high compression) setting?" I guess I'm trying to figure out what the relationship is here between compression and DPI of the scan and how they effect each other. For Right now since I have the Pro Version I'm gonna set all these to MRC and Set the DPI for whatever is recommended for the type of scan. If I don't set it to MRC it seems in my mind at this point that I should always set it to "Best Quality" (IE loss-less compression) otherwise isn't the DPI Setting at least less relevant or lacking in it's ability to control image quality if just gonna get compressed out of the file? 

    If anyone has thoughts or can point me to a doc to understand this thx. 

    Thanks, Greg


  • Kathleen Keith
    how do you scan more than one page at a time1
    Topic posted June 14, 2016 by Kathleen Keith 
    how do you scan more than one page at a time

    I was scanning fine, then today all of a sudden only one page will scan.  Did something get updated?  How can I scan multiple pages at one time?


  • Dead Pool
    Blank sheet is job separator - Doesn't work
    Topic posted June 11, 2016 by Dead Pool 
    Blank sheet is job separator - Doesn't work


    I have the following problem:
    I have two sheets (A and B), with two sides, so A1, A2 B1 and B2.

    A2 is a blank page.

    I scan A1 and B1 and after that I turn it and scan A2 and B2.

    I've activated "Blank page is job separator" BUT "Blank sheet is job separator on duplex scan" IS DEACTIVATED!


    However, after the scan is finished it detects the blank page A2 and SEPARATES the job.
    And this is exactly what shouldn't happen, as the function is deactived.
    This should only happen if e.g. B1 C1 D1 is empty, so a blank-page was added as devider.

    Does anyone know how to solve this problem?

    My scanner isn't a duplex scanner.
    I scan the 1st pages, turn it and press the backside-scan button.

    Version is 14.5

  • Maureen Lynch
    Other programs
    Topic posted June 10, 2016 by Maureen Lynch, tagged Troubleshooting 
    Other programs

    If I am in any other program (excel, word, etc.) while scanning documents, paperport keeps takes over and I have to click in excel every time a new page is scanned.  I know I am not explaining this as well as I should but it is very annoying.  I installed windows 10 a couple months back and it was fine.  Now it is doing it again.  So every time I scan a new page I have to go back to whatever program I am working in a click again.  It is hijacking everything while scanning.  

  • Robert Lee
    Paperport 14 Training Video
    Topic posted June 4, 2016 by Robert Lee, tagged How To, Installation and Configuration Topics, Troubleshooting 
    Paperport 14 Training Video

    I am using Windows 10 on a Dell laptop. I have installed Paperport 14 Professional and it appears to be working. However, I also purchased the training video for Paperport 14 but cannot get it to play. It will open and instruct me to select and click on one of the topics but none of the topics are "active" and will not open. I have tried using both Adobe Reader and Windows Media Player, I have also tried loading the training disk in a second laptop with the same results. Any suggestions?


    Bob Lee

  • Tim Spangler
    PP 14 Doesn't Launch1
    Topic posted June 3, 2016 by Tim Spangler, tagged How To, Installation and Configuration Topics 
    PP 14 Doesn't Launch

    Has there been a solution to the difficulties of installing. launching and using PaperPort 14?

    I have supposedly installed 14.5.0000 or .0001 on a Win 10 64bit system. It was not an easy chore but after pouring through this and other forums it is now installed. The checkppfolders.exe comes back with the statement that "No PaperPort folders have been detected on your computer......". I have uninstalled, reinstalled, repaired a couple of times each and yet the no launch and no folders detected continues.

    What folders have not been created? If they are originally empty folders, could they be created manually and get things started?

    Things accomplished: Uninstalled PaperPort 11, Manually went through to delete folders, cleared registry items, ran removal utility, manually double checked for folders and files, deleted "temp" folder, and then finally (supposedly) installed PP 14.

    No launch is the word of the day at this point. Any new ideas?

  • J Me
    Error: The base pages object is missing or invalid -- using...
    Topic posted May 17, 2016 by J Me 
    Error: The base pages object is missing or invalid -- using PDF Viewer Plus.

    I am using Paperport 12 SE that I got with my Brother printer some 3 years ago or so. It comes with PDF Viewer Plus.

    Now, I use PDF Viewer Plus as my default PDF viewer because I like it way more than any of the common ones like Foxit or Adobe.

    However, recently I came across a PDF that gives me the above error when I try and open it. Now, it opens just fine with the Foxit PDF viewer, but I need to be able to open it with PDF Viewer Plus.

    Now, I was thinking that maybe I just need to update my Paperport 12 SE, or the PDF Viewer Plus, but I can't seem to figure out where to download any updates for either one. I click the "Get latest updates" button on paperport, but it doesn't do anything. I have also registered my product on this site, and looked around, and I cannot seem to find anywhere that it will let me update Paperport or PDF Viewer Plus.

    However, perhaps the problem isn't updating? Maybe it's something else? If so, what could it be, and how would I go about fixing the problem?

  • Kenneth Krone
    Problem with Fujitsu fi-7160 scanner in PP 14.5
    Topic posted May 14, 2016 by Kenneth Krone 
    Problem with Fujitsu fi-7160 scanner in PP 14.5

    Win 7, PP14.5 (14.5   (14.5.15168.1450) with patch Build ID PP-1308-011-15264.1200, Fujitsu fi-7160, USB 3.0.

    I did not realize it but the 7160 scanner (uses USB3.0) had been functioning with the TWAIN drivers for the previous model (6130Z, USB2.0) .  Once Fujitsu had me run a patch, the 7160 was FLYING through 2-sided scans using their PaperStream Capture software/drivers. I ran the scanner in PP14.5 like before and it flew through the stack at about 1 page per second double-sided, but at about 40-60 pages, I receive an error message from PP while it is processing the data:

    PaperStream IP

    An anomaly has occurred during communication.  Make sure that the power is on and the cable is firmly connected.  (Code: DS41003)


    Then another error message:

    PaperStream IP

    Communication failed.  Make sure the power is on, the cable is firmly connected, and the scanner is not used by another application.  Note that some scanners may turn off automatically.  In case the scanner is turned off, turn the power back on and then try again.  (Code: DS42019)


    Then I receive a PP error message:

    Unable to communicate with the scanning device.


    Now, my workarounds are to either scan small numbers of pages at a time, then add more, or I can use the PaperStream Capture program , selecting the output to be in a folder in the PaperPort folders, and then move it the file where I want for it to be. 

    Has anyone had this problem and solved it?


    Ken K


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