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  • gary prusiensky
    Paperport 14 Crashes/Freezes in Windows 7 Pro 64 bit...20
    Topic posted December 9, 2012 by gary prusiensky, tagged Installation and Configuration Topics, Troubleshooting 
    Title:
    Paperport 14 Crashes/Freezes in Windows 7 Pro 64 bit machines
    Content:

    Found an very simple solution (other than Lucion File Center) to this firm-wide problem after migrating to Windows 7 Pro 64 bit machines (Dell Vostro 330s, All in Ones) from XP-Pro machines. Try running PP14 in Compatibilty Mode, Vista Service Pack 3.  After many hours invested wording searches in every which way imaginable over the last several months, I hit on a thread from a woman, forgive me for not saving your name, that was so elegant, yet powerful. Thank-you!!!  Now, my merry band of users are indeed merry and have said I need to give something back to the cyber world for all the good we have received over the years. Also, we now love PP almost as much as we have over at least 10 years. No crashes, no problems, no hangs over several weeks. And better yet, no more worthless Bangalore support calls!

  • David L.
    Paperport 14.5 will not install. Says Installer detected a...4
    Topic posted August 31, 2015 by David L. 
    Title:
    Paperport 14.5 will not install. Says Installer detected a previous installation
    Image:
  • Cinna Faveri
    I have windows 10 and PaperPort 14.5. Scans will not stack.2
    Topic posted August 26, 2015 by Cinna Faveri 
    Title:
    I have windows 10 and PaperPort 14.5. Scans will not stack.
    Content:

    Whether I scan single sheets or several at a time, they will not stack. I've tried scanning individual sheets and then try to stack them but that doesn't work.  And if I scan several, only the first sheet is scanned.  Is this a Windows 10 problem or a setting in my  PaperPort.14.5?  .  

  • Kevin Foster
    Grayscale
    Topic posted August 23, 2015 by Kevin Foster 
    Title:
    Grayscale
    Content:

    When I scan using PP12 with my MX860 canon with Grayscale, it comes in with a very grey background color.  If i scan using the MX860 direct through windows it is light but no grey background.  I think my scanning light may be going out, but before I buy a new scanner, is there any way I can get the background color to be white in grayscale without manually fixing it each time?  When I manually select the white part the scan looks good, but I have way to many pages to scan to do that each time.

     

    I have attached a sample scan.  This was white paper. 

    Thanks!

    Image:
  • JL
    Installation of PP 14.52
    Topic posted August 20, 2015 by JL, tagged Installation and Configuration Topics 
    Title:
    Installation of PP 14.5
    Content:

    I have PP 12 installed and I am about to install PP14.5.

    Should I uninstall PP 12 before I install PP 14 or should I let the PP 14 installer do the uninstall procedure?

    Windows 7 Pro

     

     

  • Bribig
    Paperport 14 and Windows 10?1
    Topic posted August 14, 2015 by Bribig, tagged Installation and Configuration Topics 
    Title:
    Paperport 14 and Windows 10?
    Content:

    I can't get Paperport 14 to work with windows 10.  I have uninstalled it and reinstalled it in compatibility mode without success.  Does anyone have any suggestions?

  • Jimmy Trentham
    Paperport Standard v14 Windows 10 Error Messages1
    Topic posted August 9, 2015 by Jimmy Trentham, tagged Troubleshooting 
    Title:
    Paperport Standard v14 Windows 10 Error Messages
    Content:

    After upgrading to Windows 10 Pro, Paperport Standard v14 is showing multiple error messages upon launch (see image attached for examples). Any ideas as to how to deal with these errors?

     

     

     

    Image:
  • Richard Lagomarsino
    Paperport Pro 14 incompatible with Windows 10?3
    Topic posted August 8, 2015 by Richard Lagomarsino, tagged Troubleshooting 
    Title:
    Paperport Pro 14 incompatible with Windows 10?
    Content:

    Program opens fine, but the scanner is not recognized.  The scanner shows up as available, but when clicked on in the program, it still is not recognized.  Any suggestions?

  • Cathy Carroll
    Remove trial version1
    Topic posted August 7, 2015 by Cathy Carroll, tagged Installation and Configuration Topics 
    Title:
    Remove trial version
    Content:

    How do I go about removing Paperport 14 trial version and revert to my version 12?

  • RangerGord
    Paperport 12 can't find scanner in Windows 103
    Topic posted August 5, 2015 by RangerGord 
    Title:
    Paperport 12 can't find scanner in Windows 10
    Content:

    Just did a clean install of Windows 10.

    Installed Paperport Pro 12.1 and everything seems OK except it can't find my Canon Pixma MX512 multi-function printer/scanner. Finds the printer but not the scanner. The scanner is a one page at a time with ADF and all are working OK in Adobe Acrobat. 

    Tried both TWAIN and WIA.

    The same setup was working fine in Windows 7 Pro two days ago.

    I tried the Scanner Setup Wizard utility and the setup in PP all to no avail.

    Please help - don't want to buy PP 14 just yet.

     

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