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  • gary prusiensky
    Paperport 14 Crashes/Freezes in Windows 7 Pro 64 bit...35
    Topic posted December 9, 2012 by gary prusiensky, tagged Installation and Configuration Topics, Troubleshooting 
    Paperport 14 Crashes/Freezes in Windows 7 Pro 64 bit machines

    Found an very simple solution (other than Lucion File Center) to this firm-wide problem after migrating to Windows 7 Pro 64 bit machines (Dell Vostro 330s, All in Ones) from XP-Pro machines. Try running PP14 in Compatibilty Mode, Vista Service Pack 3.  After many hours invested wording searches in every which way imaginable over the last several months, I hit on a thread from a woman, forgive me for not saving your name, that was so elegant, yet powerful. Thank-you!!!  Now, my merry band of users are indeed merry and have said I need to give something back to the cyber world for all the good we have received over the years. Also, we now love PP almost as much as we have over at least 10 years. No crashes, no problems, no hangs over several weeks. And better yet, no more worthless Bangalore support calls!

  • Lorraine Duboys
    Convert to Word1
    Topic posted November 27, 2016 by Lorraine Duboys, tagged How To, Troubleshooting 
    Convert to Word

    This is the only feature I need, and today - on an urgent legal doc - I can't find it!

  • Doug Adams
    unwanted resizing of page within multi-page .tiff's
    Topic posted November 21, 2016 by Doug Adams, tagged Advanced Topics, Hardware Specific Topics, Troubleshooting 
    unwanted resizing of page within multi-page .tiff's

    Dear PaperPort users,


    I've updated to the latest 14.5 version from the old 11.1 demo version that came with our Ricoh copier.  It overall is a great improvement except that it will resize pages without warning.  Below is my process:

    • Multipage .tiff files (B&W, OCR) are sent from a Ricoh copier directly to a folder in my C: drive, which are then accessed with PaperPort.
    • In ImageView, when I zoom in, the image on the screen will sometimes become very small before zooming in.  When this happens, PaperPort has resized my image.  See attached screenshot of a 10x13 inch file which is now inexplicably 84x108 inches. 
    • If I do any work on the page before saving, this one specific page of the file will be resized. 
    • It is impossible to “resize” the now jumbo page to its correct dimensions as the page is corrupt.
    • If I escape out of ImageView without saving, the page is not resized.
    • This occurs about 10% of the time.

    I have contacted Support.   Their recommendation of re-installing the software (with ant-virus software turned off) didn’t solve the problem.  They currently say the problem is with my files and I should “scan from PaperPort”.  I’ve never had an issue with my files before and I’m not sure how a $69 piece of software is going to tell a $20,000 copier how to do its job better.


    So, has anyone else had this issue?  My colleagues in the Dallas and Chicago Symphonies all tell me they’re experiencing the same problem of resizing.  This is beginning to sound like a programming bug that Nuance needs to address.


    Any advice is appreciated before I contact Support again,



    Fort Worth


  • ajarn neil
    Paperport download for windows 103
    Topic posted November 14, 2016 by ajarn neil, tagged How To, Installation and Configuration Topics 
    Paperport download for windows 10

    Hi there,

    I have a Brother DCP195C multifunction printer and scanner that I need to use the OCR function on for the first time.

    The CD it came with only had paperport for Windows 2000.

    I have spoken to Brother who directed me here. Could you please tell me where I can download a version of paperport that will work on windows 10 64 bit ?

    Thanks in advance.

  • Don Green
    Cannot download Paperport Pro 14 Update3
    Topic posted November 3, 2016 by Don Green, tagged Installation and Configuration Topics, Troubleshooting 
    Cannot download Paperport Pro 14 Update

    Apparently there is an update for my Paperport Pro 14:
    PaperPort 14.5 Professional - Patch1 * -- 2015-08-31 -- 16.11 MB

    However, I cannot download it because Software Manager tries, then reports:
    Download Failed ...
    Setup cannot continue because of the following error:
    An Internet communication error occurred. Error Code: 404
    Please contact the software vendor or try again at a later time.

    However, it would cost me $10 to make any inquiry because I bought my Paperport over 90 days ago.




  • Gregory Ponko
    Scan complete, Paperport wont save entire file
    Topic posted November 3, 2016 by Gregory Ponko, tagged Troubleshooting 
    Scan complete, Paperport wont save entire file

    Using paperport 14 and scanning with a Dell B3465dnf using a TWAIN interface through a USB connection

    The scanner will scan all 70 pages of a file very quickly, but when it is finished it will lose connection a few seconds after and then only save about 30 pages or half of the file. 

    Any suggestions would be greatly appreciated


  • George Kalpakoff
    cannot scan multiple pages
    Topic posted November 2, 2016 by George Kalpakoff 
    cannot scan multiple pages

    I have a Brother mfc8510dw Printer, Fax, Scan

    All the drivers for this printer are up to date.

    Using the latest windows 10.

    When I place several pages on the scanner, it only records 1 page. It appears to only read one page though all pages flow nicely through the scanner.

    Thanks in advance for the help


  • Jaroslav Siska
    Dear friends, we have a registered app " Paperport Pro...1
    Topic posted October 28, 2016 by Jaroslav Siska, tagged Troubleshooting 

    Dear friends, we have a registered app " Paperport Pro 14" . What is the problem: when I scan document by Paper port and after I want to see the scanned  document so the  scanned document  contained watermark - unregistered  programme. What do I wrong? Must have I buy some pdf except the Paper port. I thought the Papeport include internal pdf application. Thank you for help.

  • Joel Albert
    Re-install Paperport 14 after Win 7 Prof clean re-install
    Topic posted October 26, 2016 by Joel Albert, tagged How To, Installation and Configuration Topics, Troubleshooting 
    Re-install Paperport 14 after Win 7 Prof clean re-install

    With M'soft support help was able to re-install PP 14 and it seems to be working ok. Three questions:

    1- I found I had files on CD to upgrade 14 to 14.1 and recall doing that when after first installed 14 sevl yrs ago.  Is it the concensus that I should try to run the 14.1 upgrade?  Installation advice wud b helpful.

    2- I notice there is now a free upgrade to 14.5. Is it advisable to download and install that. What does it fix? When I install it, I assume that because it's an upgrade, I shouldn't uninstall 14 first. Should I skip 14.1 and go right to 14.5.

    3- I remember the bug in 14.1 (or 14?) that put up a "trial version" watermark after a certain time period. There was a fix on the Nuance site which effectively erased the watermark.  Will I be needing to run that patch again.

  • Susan McNeill
    Retriving PaperPort scans and/or format from windows 7...1
    Topic posted October 16, 2016 by Susan McNeill, tagged How To 
    Retriving PaperPort scans and/or format from windows 7 computer

    My Windows 7 computer's hard drive started to fail and I retrieved some data including documents from it as  my technician ran a retrieval program. However, there were many PaperPort PDF scans that I have not found. I do not know where to look or how I would go about recreating the Paper Port File or installing it in Windows 10 even if I get PP 14.5. The PaperPort document folder has files in various topic headings that I do not recognize and did not create, like Articles, Banks Statements, Photographs. They seem to be generic, perhaps created by PP14. I converted to 14 from the pervious version.

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