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  • gary prusiensky
    Paperport 14 Crashes/Freezes in Windows 7 Pro 64 bit...35
    Topic posted December 9, 2012 by gary prusiensky, tagged Installation and Configuration Topics, Troubleshooting 
    Paperport 14 Crashes/Freezes in Windows 7 Pro 64 bit machines

    Found an very simple solution (other than Lucion File Center) to this firm-wide problem after migrating to Windows 7 Pro 64 bit machines (Dell Vostro 330s, All in Ones) from XP-Pro machines. Try running PP14 in Compatibilty Mode, Vista Service Pack 3.  After many hours invested wording searches in every which way imaginable over the last several months, I hit on a thread from a woman, forgive me for not saving your name, that was so elegant, yet powerful. Thank-you!!!  Now, my merry band of users are indeed merry and have said I need to give something back to the cyber world for all the good we have received over the years. Also, we now love PP almost as much as we have over at least 10 years. No crashes, no problems, no hangs over several weeks. And better yet, no more worthless Bangalore support calls!

  • Susan McNeill
    Retriving PaperPort scans and/or format from windows 7...1
    Topic posted October 16, 2016 by Susan McNeill, tagged How To 
    Retriving PaperPort scans and/or format from windows 7 computer

    My Windows 7 computer's hard drive started to fail and I retrieved some data including documents from it as  my technician ran a retrieval program. However, there were many PaperPort PDF scans that I have not found. I do not know where to look or how I would go about recreating the Paper Port File or installing it in Windows 10 even if I get PP 14.5. The PaperPort document folder has files in various topic headings that I do not recognize and did not create, like Articles, Banks Statements, Photographs. They seem to be generic, perhaps created by PP14. I converted to 14 from the pervious version.

  • Bob Steadman
    Win 10 with Paperport 14 - XP Compatibility Mode fault9
    Topic posted October 10, 2016 by Bob Steadman, tagged Troubleshooting 
    Win 10 with Paperport 14 - XP Compatibility Mode fault

    Hi,  I've been using PP 14.5 on Win 10 since Dec 2015 without serious issue. Win 10 just did an update and now, upon launching PP, I get a message window on top of the PP desktop indicating I'm running in XP Compatibility Mode.  When I dismiss the message PP quits so the program is now completely unusable.  I was able to verify that I'm not running PP in XP compatibility mode.  

     I tried rebooting - no change.  Can anyone help?  

    Thanks, Bob 

    Can't get new scanner Scansnap ix500 to work with...3
    Topic posted October 7, 2016 by KIMBERLY COOK 
    Can't get new scanner Scansnap ix500 to work with Paperport Pro 14

    Paperport is not listed but says it is compatible!  

  • Mark Dallmann
    UHD (3840 x 2160) Display - Can't see7
    Topic posted October 1, 2016 by Mark Dallmann, tagged Hardware Specific Topics, Installation and Configuration Topics 
    UHD (3840 x 2160) Display - Can't see

    I purchased a new laptop with a 15.6" diagonal UHD IPS UWVA anti-glare WLED-backlit (3840 x 2160) display and I noticed several programs don't display very well, Paperport being one of them and being one of my primary programs.  Any fix or work around for this?

    See the attached screenshot.

  • Richard Morgan
    Change default folder
    Topic posted September 28, 2016 by Richard Morgan, tagged How To, Installation and Configuration Topics 
    Change default folder

    Is there a way to change the default folder that paperport 14 saves files to. I want to use a mapped drive, but cannot find an option to change default save folder.




  • Friedrich Roelli
    Version 6 for Mac: A Waste of Money
    Topic posted September 23, 2016 by Friedrich Roelli, tagged Installation and Configuration Topics 
    Version 6 for Mac: A Waste of Money

    Unfortunately, I would say that Dragon achieved the, apparently, impossible … This version is actually worse than the previous one! UNBELIEVABLE! There are so many bugs, I have no idea where to begin with …

    Although I deinstalled version 6, and installed it again, I'm still not able to install the "Safari extension" – instead, I always get the message "An error occurred while installing the extension “Dragon”."

    although it recognizes my microphone (green dot), an error message shows up, saying "microphone missing" …

    A lot of commands simply don't work, like for example "hide status window", or "show guidance", etc.

    also, "send email", although activated, doesn't work at all …

    Not to mention that it just loves to crash …!

    As someone with extreme physical limitations, I'm bound to use a dictation device such as Dragon, and I have already deleted the previous version … So, I can only hope that the developers of Dragon will do a better job in their upgrades …

    While the promises have become better and better, I dare to say that the application is such has become worse and worse, with each new version …

    Sorry guys, but, unfortunatel​y, that's my experience


  • wfgdhgfd dfdgdfg
    ISIS driver support4
    Topic posted September 21, 2016 by wfgdhgfd dfdgdfg 
    ISIS driver support

    I've read that ISIS driver performance is higher than TWAIN or WIA. That's why I would like to try it out in PaperPort.

    I've installed the ISIS driver, but cannot choose it from the driver selection menu in PaperPort (check mark field greyed out).

    Does anyone have an idea?

  • Charm3d
    PaperPort 14.5 Send to Bar with Office 20161
    Topic posted September 15, 2016 by Charm3d, tagged How To 
    PaperPort 14.5 Send to Bar with Office 2016

    I am a new user and had to have a lot of Nuance support to get PaperPort 14.5 successfully installed on my computer. As I read the "Getting Started..." document, I noticed that adding programs to the Send To bar was supposed to be done during initial installation. There are instructions on how to add more programs, but it doesn't seem to work. It would be nice to get to the functionality of Print to PaperPort on my Office programs.

    Does anyone have any suggestions?

  • Paula Wiltsey
    Scanner output is cut off on the..... "Paperport...3
    Topic posted September 15, 2016 by Paula Wiltsey, tagged Troubleshooting 
    Scanner output is cut off on the..... "Paperport 14"

    While using scanner the output image is missing the left side down the page. I cannot seem to find a reason. Nothing in the scanner or copier causing the white out of the left side. I have checked my settings  and all looks the same as the original settings I had set for both the scanner and Paperport, This Dell MFC is not even a year old. Can anyone give me a few more ideas to look into, as I am at a loss. I have no idea what or when this happened. I do alot of scanning and need to fix this issue. :)

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