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  • Alan Warshauer
    Nuance Cloud Connector Access Problem
    Topic posted March 23, 2017 by Alan Warshauer, tagged Advanced Topics, How To, Troubleshooting 
    Title:
    Nuance Cloud Connector Access Problem
  • Systems Administrator
    Docudirect - Log of completed files?
    Topic posted March 21, 2017 by Systems Administrator 
    Title:
    Docudirect - Log of completed files?
    Content:

    Is there any where I can find a log of files OmniPage Docudirect has successfully processed?

     

    Additionally, from a technical standpoint how does Docudirect know which files have been processed and which haven't?

     

    Thanks

  • Adomas Vysniauskas
    Transfering omnipage 18 to a new computer4
    Topic posted December 4, 2016 by Adomas Vysniauskas, tagged How To, Installation and Configuration Topics 
    Title:
    Transfering omnipage 18 to a new computer
    Content:

    Hello,

    I have a version 18 of omnipage that i bought almost 2 years ago. Now that I have a new computer, I would like to transfer it.

    2 questions following:

    1) is it compatible with windows 10?

    2) how do I transfer it? I have downloaded it online.

  • Paul Smith
    Docudirect gets stuck on Inverse text over images15.0
    Topic last edited March 15, 2017 by Paul Smith 
    Title:
    Docudirect gets stuck on Inverse text over images
    Content:

    We are having problems with inverse text over images causing docudirect folder watch to get stuck. ( white letters on dark or colour background images - as seen on many telephone bills. )

    OmniPage does not get stuck on these documents when loaded manually, it appears to be a Docudirect folder watch problem - but I have checked the settings and inverse text is tick default for OCR accuracy setting.

    We are on version 19.0  Prod ID OP-1303-020-13222.1111. Not sure if we need to apply a patch, upgrade or change setting on watch folders/docudirect. The Omnipage patch link seems to be broken, so i cannot check for any bug fixes, and my support has run out

    Attached is a sample problem image causing the Omnipage agent to get stuck

    Image:
  • NICHOLAS GETI
    Copy only works one time in text editor
    Topic posted March 10, 2017 by NICHOLAS GETI 
    Title:
    Copy only works one time in text editor
    Content:

    I am running Omnipage Pro 17. Scanning a document with pictures works fine. I mark the pictures as type graphics and they appear in the text editor correctly. Clicking "Copy" correctly loads the picture into the clipboard. But if "Copy" is clicked the second time, nothing happens.

    That is, the Paste function is disabled indicating that the image did not get copied to the clipboard.

     

    Nicholas

  • Beth Pettit
    Save as file produces bad quality pdf
    Topic posted March 2, 2017 by Beth Pettit 
    Title:
    Save as file produces bad quality pdf
    Content:

    I have some pdf files which require ocr, which, once done and then save as file, the resulting pdf file is really bad quality, text blurry and images not clear. Has anyone else had this problem?

    Is there any way to ocr the pdf and not utilise "save as file" , ie open the pdf as a pdf, ocr, then simply save the file?

  • John Pickering
    Best Method to scan Food Menu to Text?1
    Topic posted February 19, 2017 by John Pickering, tagged How To 
    Title:
    Best Method to scan Food Menu to Text?
    Content:

    I want to scan a restaurant menu to text - what would be the best way to achieve this?

    Thanks in advance for your help.

  • Richard Wilkinson
    Table zone scans whole page into one column
    Topic posted February 17, 2017 by Richard Wilkinson 
    Title:
    Table zone scans whole page into one column
    Content:

    We are having problems with an 8 page PDF document we are scanning as a table.  We have created a table zone template that we automatically apply to each page in order to save the results as an Excel worksheet.

    Each page has the same layout and all pages scan fine into the 7-8 column table, except the second page of the document.  In the case of the second page, several columns of scanned information are consolidated into a single column and all the other columns are left blank.

    We can't figure out what is going on.  We have even extracted the misbehaving page, created a new table zone, and then performed the OCR on it independent of the other pages.  Unfortunately, we get the same result.

    Does anybody have any thoughts regarding this misbehavior?

  • Rahul Nabar
    Omni Page 18: New installation error. serial no is invalid.4
    Topic posted February 13, 2017 by Rahul Nabar, tagged Installation and Configuration Topics 
    Title:
    Omni Page 18: New installation error. serial no is invalid.
    Content:

    I just bought  a new Omni Page 18  license three days ago, but when I try to install it on my Win 8 laptop I get an error which says: serial no is invalid.

    If I try and register my product the website again won't accept my serial no. 

    I contacted the Nuance Online Store from where I had bought my copy but they say they cannot help me and I should contact Nuance's  technical support. 

    The tech support site has only tel nos. listed and no email address for tech support. Unfortunately I am located outside USA and calling a USA no. will be expensive. 

    Is there any way to troubleshoot this?

     

     

  • Rune Brattas
    OmniPage 18 do not start anymore
    Topic posted February 8, 2017 by Rune Brattas, tagged Advanced Topics, Installation and Configuration Topics, Troubleshooting 
    Title:
    OmniPage 18 do not start anymore
    Content:

    Hi,

    I have been used OmniPage 18 for years, after downloading Scan from Microsoft; OmniPage do not start. When I start the program, I see the start page and it is henging without starting. I have a old version, so today I bought a new version of OmniPage; 18.1. But I have the same problem it will not start. I have been using this program for years on the same computer, but now it will not start! WHY?

    Then, when I uninstall the program it is not able to close down TwainClientU.exe; is the start and the un-installment the same problem? 

    Plus, my old verion of OmniPage and new version is asking for the same "There is no email program associated to perform the requested action. Please install an email program or, if one is already installed, create an association in the Default Programs control panel "; I am using outlook; why is this problem not fixed?

    Thank You,

    RB

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