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  • Steven Elster
    omnipage dropout color problem1
    Topic last edited November 27, 2014 by Steven Elster 
    omnipage dropout color problem

    I have a PDF with grey text on a grey background, and I would like to end up with back text on a white page.  I use Tools, Ehance image, then Tools, drop out color.  Now the image appears with black text on a white page.  I then must select a color:  I choose blue, not really understanding what this means, but I can now use Tools, apply changes, and Document Ready.  But this takes me back to the main screen where I do not see the black text on a white page, but rather the original OCR'd image with grey on grey.  The original omnipage file, for one page, is attached.  Thank you, anyone!

  • Paul F
    Batch manager getting stuck with blank pages3
    Topic posted June 27, 2013 by Paul F, tagged Troubleshooting 
    Batch manager getting stuck with blank pages

    I set the manager to create a new file at each blank page. What happens is once it sees a blank pause the job just gets stuck. It creates the first file, but does not continue. If I manually pause the job and then resume it continues and creates the next file after the blank page.


    What am I doing wrong? I tried using tiff and pdf as the source and it makes no difference. I tried all sorts of different font recognizing options but it just always gets stuck.

  • Ed Jennings
    After re-installation OPP18, first attempt to open produces...7
    Topic posted September 15, 2014 by Ed Jennings, tagged Installation and Configuration Topics, Troubleshooting 
    After re-installation OPP18, first attempt to open produces error: Agent not installed properly

    I had to do a reinstallation of Windows 7, requiring reinstallation of my programs.  After the re-installation of OPP18, my first attempt to open the program produces an error saying that Agent was not installed properly.  Subsequently, more boxes began popping up with errors.  It appears they are related to connecting to the internet.

    Dragon 12 does not have a problem, nor does Paperport 12, only OmniPage 18.  When I click on Agent in the Start menu, nothing happens.  I cannot find how to re-install Agent.  Anyone know how to do this?


  • Nancy Zhang
    Paragraph marks inserted to the end of every line
    Topic posted December 3, 2014 by Nancy Zhang, tagged Troubleshooting 
    Paragraph marks inserted to the end of every line

    I am using OmniPage Ultimate to convert a PDF document to Kindle Document DOC. On some pages, but not on others, a paragraph mark is add to the end of every line. 

    The different settings on the OmniPage "Save to File" screen do not make any difference, as I've tried all settings and that the paragraph marks show on the OmniPage Text Editor window. It's very time consuming to remove the marks manually; and as a program producing digital files for students with perceptual disabilities, we are converting a lot of PDFs to DOCs using OmniPage.

    Can anyone please help?

  • Donald DeBriae
    Installation problem
    Topic posted December 1, 2014 by Donald DeBriae, tagged Troubleshooting 
    Installation problem

    Running windows 7 ultimate x 64 clean install. When I install omnipage 18 it installs, I don't get any errors. When I open omnipage  I get it to come up all I see is a blank start windows on the screen and nothing works. I have to use crl-alt-del to end the program. Any help will be greatly appreciated

  • Janie Bont
    Script Error when I open Omnipage725.0
    Topic posted May 27, 2013 by Janie Bont 
    Script Error when I open Omnipage

    When I open Omnipage Professional 18 I get an Internet Explorer Script Error on Line 27, Character 2, URL: My internet explorer comes up twice saying that it can't display the webpage. What would cause this? Does Omnipage automatically try to open a browser window when you start the application? The message asks if I want to continue running scripts on this page? If I answer yes or no (doesn't seem to matter which) I get an error message: HTML Parsing Error: Unable to modify the parent container element before the child element is closed (KB927917). I am running Internet Explorer 8 and my operation system is Windows XP Professional Version 2002 Service Pack 3. Any ideas to fix this?


  • Tomas Alsbro
    OmniPage 18 Pro crashes Outlook 2010 Pro
    Topic posted November 14, 2014 by Tomas Alsbro, tagged Troubleshooting 
    OmniPage 18 Pro crashes Outlook 2010 Pro

    Because of the hard drive replacement and upgrade of my system I installed OmniPage Pro 18. I have Windows 7 (64) and MS Office 2010 Pro (32).
    After reinstalling OmniPage 18 Pro Outlook 2010 crashes occasionally. Error report indicates the following errors:

    - <Event xmlns="">
    - <System>
      <Provider Name="Application Error" />
      <EventID Qualifiers="0">1000</EventID>
      <TimeCreated SystemTime="2014-11-14T07:57:22.000000000Z" />
      <Security />
    + <EventData>
      <Data>C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE</Data>
      <Data>C:\Program Files (x86)\Common Files\ScanSoft Shared\PDF7\OutlookAddin.dll</Data>
    How do I solve this error?
  • Keshava Prashantha
    Nuance CSDK v18.63 & PDF/A-2b compliant output pdf
    Topic posted November 13, 2014 by Keshava Prashantha 
    Nuance CSDK v18.63 & PDF/A-2b compliant output pdf


    We are using Nuance CSDK v18 for in our application. Our customer wanted an option PDF/A-2b encoding for output pdf. The RecAPI documentation suggests this option is available (IMF_PDFA2B) in enum “IMF_PDFCOMPATIBILITY”. But when tried this in the code, we could not find it in the enum.

    Can some one help us to find the required encoding option?

    Thanks & Regards,


  • Harald Sæle
    Getting different "Scan settings"-box on start-up1
    Topic last edited November 13, 2014 by Harald Sæle, tagged How To, Installation and Configuration Topics, Troubleshooting 
    Getting different "Scan settings"-box on start-up

    On OmniPage Pro 18.0 and Win8.1, having two DocuMate 3640 machines.

    On the first one I open OP, the "Start Page" pops up, and allows me to select "Scan document" on the left side. I then get the box attached (Capture 1), though I would like the one that appears when I do the exact same, Connected to the other, identical, device (Capture 2)


  • Victor Reyes
    OCR Scanning
    Topic posted November 7, 2014 by Victor Reyes, tagged Advanced Topics, How To, Troubleshooting 
    OCR Scanning


    I have been having this problem with Omnipage Ultimate lately.

    I process a lot of general ledgers (digitally created PDF's) and bank statements (Scanned Documents) through Omnipage to get them into Excel format.  After the OCR completes its scan I am finding that a large amount of the 8's turn into 6's and vise versa.  I realize with the scanned documents the quality of the scan would be a factor, but with the digital PDF's I wouldn't think that would be a issue.

    Is anyone else potentially having this issue?  If so would anyone know any potential solutions?

    Thank you

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