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  • Gregory hilsheimer
    OmniPage Ultimate and Paper Port 14 will not install1
    Topic posted February 24, 2015 by Gregory hilsheimer, tagged Installation and Configuration Topics 
    Title:
    OmniPage Ultimate and Paper Port 14 will not install
    Content:

    Each installer is complaining that the other application must be installed first and the installation stops

  • Janie Bont
    How do I uncheck the Display Scanner Dialog Box?
    Topic posted February 18, 2015 by Janie Bont 
    Title:
    How do I uncheck the Display Scanner Dialog Box?
    Content:

    I have OmniPage 18 Professional. On the scanner tab under Options there is a box that is grayed out and has a check mark in it. It says "Display Scanner Dialog Box". I don't want to display my scanner dialog box because I want OmniPage to scan continuous without me having to stop and click the scan button on the scanner dialog box. How do I uncheck this box?

    Janie

    Image:
  • Greg Wiseman
    Flexera Software Update Manager
    Topic posted February 11, 2015 by Greg Wiseman, tagged Installation and Configuration Topics 
    Title:
    Flexera Software Update Manager
    Content:

    Is the Flexara Software Manager (appears when checking for any available OmniPage updates) required in order to update OmniPro 18 or is it bloatware that I can remove?

  • Julius Perkins
    OmniPage Context Menu (Right-Click Menu) Missing1
    Topic last edited February 9, 2015 by Julius Perkins, tagged Advanced Topics, How To, Installation and Configuration Topics, Troubleshooting 
    Title:
    OmniPage Context Menu (Right-Click Menu) Missing
    Content:

    One of our users here reports that her OmniPage context menu (right click menu) has disappeared after installing Adobe Reader.

    Just to be clear, that is Adobe Reader, not Adobe Acrobat.
    Acrobat - for whatever reason - is a standard application in our organization.
    Acrobat was installed prior to installing OmniPage.
    Both products coexisted without issue, with their respective context menu options.

     

    Instead of seeing a context menu like this:

    OmniPage 17 Context Menu Present

     

    We're seeing something like this:

    Missing OmniPage 17 Context Menu

     

    I've tried the following with no positive change:

    1. Repair installation [of OmniPage of course] via Control Panel
    2. Repair/Modify installation [of OmniPage] via main setup file
    3. Uninstalled OmniPage & reinstalled OmniPage

     

    Removing Adobe Reader isn't an option as its a requirement for some of the third-party sites our organization relies on.

    I read this article (Answer ID 5203) but that's not a solution.

    Although we're still on OmniPage 17 and upgrading to the latest & greatest is something we want to do, and will get to in time, change in most [large] Enterprise environments is like steering the Titanic.  So "upgrade to OmniPage 19" on a dime can't be the answer.  This is clearly a normal feature that works and surely easily fixed by importing some registry keys.

     

    That said: How do we get the OmniPage context menu (right click menu) back?

  • Jules Gaudet
    OmniPage 19 is unable to start! Error code: 8007007E
    Topic posted February 6, 2015 by Jules Gaudet, tagged Installation and Configuration Topics, Troubleshooting 
    Title:
    OmniPage 19 is unable to start! Error code: 8007007E
    Content:

    Hi All,

    I bought a new PC running Windows 8.1 Pro.

    I installed my copy of Omnipage Ultimate on it and the installation went fine.

    But when I try to lauch it, I always get the same error message: "OmniPage 19 is unable to start! Error code: 8007007E"

    I tried to repair OmniPage.

    I tried removing and reinstalint OmniPage.

    I tried manually adding the 6 required C++ dependencies.

    Nothing works. I always get the same error message.

    Anybody can help?

    Thanks.

    Jules

    Image:
  • Claudia P
    Mixed File Batch for OCR and Directory Tree Subfolders
    Topic posted January 30, 2015 by Claudia P, tagged Advanced Topics, How To, Installation and Configuration Topics 
    Title:
    Mixed File Batch for OCR and Directory Tree Subfolders
    Content:

    Hello,

    Do the batches I put through Omnipage for OCR need to consist of only PDF files, or will the program skip the other files of different types (like videos and excel sheets, word docs, etc.). In other words, if I have a large drive of files, and some of them are pdfs, do I need to sort them out first into folders with only the pdf files or can I send through my files "as-is" for the OCR feature. I have about 2TB of files that I need to make searchable but not all are pdfs.

    Also, will the output retain folder/subfolder format directory? This is very important. I looked on the discussion forum and saw a couple of posts on this topic and one found a solution for the subfolder creation by using certain settings but another did not.

    Thank you for your assistance & advice.

  • Chris Lott
    DocuDirect hangs large process memory size OpAgent.exe...3
    Topic posted January 5, 2015 by Chris Lott, tagged Troubleshooting 
    Title:
    DocuDirect hangs large process memory size OpAgent.exe JobRunner.exe
    Content:

    I am trying to convert a batch of about 1,400 scan PDFs (i.e., output of scanner) to text PDFs (i.e., searchable).  Each doc is max 120 pages.  

    So I configured a "Normal" job in DocuDirect and let it cook on my win7 64bit desktop - nothing fancy but has multiple cores, 8GB of RAM, plenty of disk free.

    It ran for about 27 hours, then stopped emitting new output files. The size of the OpAgent process is 1.8GB; the "*32" in the TaskManager name column makes believe it's a 32 bit process, so that's probably very near the max size. The size of the JobRunner process is 1.6GB; also has "*32".  The processes not frozen, the DocuDirect screen responds to mouse clicks (slowly), but no new converted file has appeared for 36+ hours.

    This is completely unacceptable. I suspect memory leaks.

    Anyone else see anything like this?  Any ideas??

  • Ricardo Groenke
    Omnipage generates corrupt excel file
    Topic posted January 22, 2015 by Ricardo Groenke, tagged Troubleshooting 
    Title:
    Omnipage generates corrupt excel file
    Content:

    Hi.  I'm new to this forum and would like to know if anyone has encountered problems when executing a conversion with Omnipage 19 Ultimate.

    In my case I'm trying to convert a 142 page pdf file into an excel file, but it generates a corrupt file that when tried to open shows the following message "Excel found unreadable content in <filename>.  Do you want to recover the contents of this workbook? If you trust the source of this workbook, click Yes".  If I click Yes, nothing happens, it only shows a message that the file cannot be opened.

    I've had this program for just a few months, and never had this issue before (I don't use it continuously, though).

    Any help is greatly appreciated.

  • Chris Lott
    DocuDirect save-to-subfolders does not work2
    Topic last edited January 5, 2015 by Chris Lott, tagged Troubleshooting 
    Title:
    DocuDirect save-to-subfolders does not work
    Content:

    Trying to do batch conversion from scan PDF to searchable PDF using OmniPage Ultimate (v19) on Win7. The original files are in a directory tree, nested down about 3 levels.  

    I define a "normal" job, configure the load files step, configure the recognize images step. Then I hit trouble with the Save step, the option "Use input file names with subfolders" does NOT stick.

    I configure “Save Step 3 of 3” exactly as follows:

    a. Select radio button Save As Text.
    b. The File options dropdown should say, “Create a new file for each image file” and be disabled.
    c. For Naming options, pick Use input file names with subfolders (THIS IS THE PROBLEM)
    d. For File type pick “PDF  (*.pdf)”
    e. Under Prompting clear any checkmark in the box “Prompt for file saving name and location”
    f. Under Save automatically with a specific name and location, click the Specify Location button and browse to a folder, then click OK.
    g. Click Next to move on to the next step.
    c. Click Back to go back and view Step 3 settings. Note that the option "Use input file names with subfolders" has CHANGED to "Use input file names". BAFFLING.

    And if I let the job run, it writes all output files to the specified output directory, discarding the original directory hierarchy.  I guess this is consistent with the setting "Use input file names".

    Anyone else try this, or see this?  

  • Bill Cassidy
    Docx metadata not saved
    Topic posted January 20, 2015 by Bill Cassidy, tagged Advanced Topics, Troubleshooting 
    Title:
    Docx metadata not saved
    Content:

    Version: OmniPage 18.63

    When creating a Word document, we are supplying metadata for Author, Subject, Title, etc.

    These are created correctly for Word 97, 2000 formats, but not for DOCX.

    The output converter is "Converters.Text.DOCX" the setting key we are using is "Converters.Text.DOCX.DocAuthor".

    "Converters.Text.Word2000" successfully sets the metadata.

    Is this a known issue? Should we be using a different key ?

    Please help !

    Thanks !

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