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    Brett Glass
    PaperPort 14.5 Pro crashes repeatedly under Windows 8.1
    Topic posted November 8, 2013 by Brett Glass, last edited November 8, 2013, tagged Troubleshooting 
    1045 Views, 2 Comments
    PaperPort 14.5 Pro crashes repeatedly under Windows 8.1

    My Windows 7 machine died, so I bought a new computer that runs Windows 8 and immediately updated it completely and upgraded it to 8.1. I then installed PaperPort 14.5 Pro on the new machine and brought in my database of documents.

    Unfortunately, PaperPort now crashes regularly on the new 8.1 machine. (No other app has any problems.) The crashes usually occur when documents are moved to other folders and/or deleted -- not complex operations and certainly not anything that should cause a crash. Here's the crash report from Windows 8.1:

    Problem signature:
      Problem Event Name:    APPCRASH
      Application Name:    PaprPort.exe
      Application Version:    14.5.13264.1414
      Application Timestamp:    51922cb0
      Fault Module Name:    SHCORE.DLL
      Fault Module Version:    6.3.9600.16384
      Fault Module Timestamp:    52157927
      Exception Code:    c0000005
      Exception Offset:    000021e7
      OS Version:    6.3.9600.
      Locale ID:    1033
      Additional Information 1:    b04d
      Additional Information 2:    b04d87890451d51e85e0aa9f0056758c
      Additional Information 3:    ec77
      Additional Information 4:    ec7721eccfa64ef1de6750a52e0eb551

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    SHCORE.DLL is a Windows function library that provides access to many basic operating system functions. The code xC0000005 denotes an unhandled exception thrown by that library.

    If I restart PaperPort, it works again for a few minutes -- maybe I can open one or two folders and manipulate or sort documents for just a little while -- and then crashes again. Creating a duplicate of a document, opening and closing the duplicate, and then moving the duplicate to another folder is a quick way to cause a crash most of the time.

    Unfortunately, because I bought PaperPort in July (and paid good money for it, too!), their site wants to charge me to submit a bug report. Nuance seems to want to make it difficult (or even charge you!) to report bugs like this, even though you would think they'd want to know about them.... After all, many people will soon be upgrading to Windows 8.1.

    Can anyone help with this? If not, I'll seriously consider taking my documents to Neat or some other document management system that works reliably on Windows 8.1.



    • Brett Glass

      Giving up on Nuance; this posting and bug report have not even elicited a response much less a fix. Looking at Foxit PhantomPDF.


      Thank you for the referral!  I use PP14.2 continually. I will check out the other and may move.

      PP is buggy and its incessant page flipping is infuriating!