I’ve been using Paperport since 1998 when I bought a Visioneer scanner and got a free copy. Over the years I’ve upgraded to almost every new version.
I love it when it works correctly and hate it when it doesn’t! I’m also not fond of Nuance. I believe they make world class software but their customer relation skills are lacking, to put it mildly.
I use Paperport every day, only home use, but all my bills, documents, stock trades, receipts, manuals etc go into Paperport.
I recently upgraded to Paperport 14 and when I found PDF Converter 8 on sale I decided to try that as well.
The computer I’m using is one I built a few months ago using a Gigabyte motherboard, Intel I5 2500K cpu and 16GB, 4x4GB, of G.Skill ram. Paperport 12 had run on it fine and 14 had run fine until I installed PDF Converter 8. That’s when I started getting hangs and freezes.
I spent a LOT of time with Google, trying different suggested fixes and it would work….for a while, from a couple of days to a couple of hours. Then, last week it became unusable. Paperport and PDF Converter would freeze. I’d force it closed, reboot the computer reopen it and it would immediately freeze.
Through Google searches I’d found the Nuance utility Checkppfolders. Using that I had cleared the metadata and run the search for hung files a number of times. I found a few and removed or repaired them. But the last time the search revealed NO hung files but Paperport would NOT stop freezing!
I now realized I was going to HAVE to call Nuance for help. I was convinced this was a software problem but wanted to make SURE the problem was not on my end. I thought that if it was a hardware problem it was most likely either memory or power supply. So I downloaded Memtest86+ and ran it for 5 hours, 3 full passes, without errors. But, I noticed my timings were wrong! This memory was supposed to run at 9-9-9-24 and it was running at 11-11-11-28! WTH? As I was considering my options I remembered reading reviews of this ram before I bought it. One guy complained about it not running at advertised timings. A G.Skill rep replied and asked him to enable XMP.
I had thought, like everyone else that the SPD codes had the pertinent ram info but decided it was worth a try so I booted into bios and found XMP disabled, so I enabled it, rebooted and rechecked my timings, 9-9-9-24! On all 4 sticks! And rock solid. In my case the memory controller must have the info from the Extended Memory Profile in order to correctly set the ram timings.
In the last couple of days I have actually tried to make Paperport 14 or PDF Converter 8 hang. They will NOT hang. Rock solid for two days!
I’m not fond of Nuance, but this time it’s on me and I take back all the bad things I’ve said about you over the last week!
I’m hoping this information is of some use to Nuance and helps someone else with a similar problem. Check that ram! Apparently Paperport is very susceptible to ram issues as I saw no other manifestations of the problem in other software.
Let me just say also, the Checkppfolders utility is extremely useful but it could be great! I’d love to be able to choose a group of folders, one single folder or even one or a few files. You know, just like I can scan one or more files with my antivirus! And please, make it easier to find! Put it on the toolbar!
I would also like to recommend that you put a link to these forums in the help menu of the toolbar! The forum is new and not easy to find even if you know it exists! Well run and attended forums can actually be more helpful than tech support!