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    Nita Lou Jennings
    Dragon 11.5 on Windows 7 64bit - Cannot find multimedia...
    Topic posted July 22, 2012 by Nita Lou Jennings  , tagged Troubleshooting
    3090 Views, 8 Comments
    Title:
    Dragon 11.5 on Windows 7 64bit - Cannot find multimedia device
    Content:

    Since installing Dragon Naturally Speaking Home on a new Asus PC, every time I start Outlook I am prompted with the following dialog box UNLESS a microphone/heeadset is plugged in to the Mic jack:

    "Cannot find multimedia device. Check to see if your computer has a sound card, or if the multimedia wave-in component is missing from the sound card."

    It is an on board Realtek HD Audio device with driver 6.0.1.6526 published 12/13/2011 (working properly) and the warning does not come up if the headset is connected, but I don't always want to use DNS (or have the headset connected - it is a little bit in the way on the front PC panel) especially when just reading new mail. Can anyone help me figure out how to disable the "warning"?

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    Comment

     

    • Anonymousposted July 22, 2012
      This has been removed by a moderator
    • Michael Kenward

      Your system seems to be similar to mine.

      If you are saying that you do not want to use DNS in Outlook, then try disabling the COM add in. How you do that depends on your version of Outlook.

      In Outlook 2010,

      • File
      • Options
      • Addins
      • Manage COM Add-ins
      • Uncheck "Natspeak Outlook Addin" or remove it completely if you really don't use the two together.

      By the way, even with that Addin enabled, I see no warning messages if I start Outlook with DNS running and no microphone anywhere in sight.

    • Rüdiger Wilke

      This is a catch-22 actually, because every time you start Outlook, an instance of Dragon will also be launched in the background, although it isn't really obvious and hardly known, but it's inevitable. And you might verify this by looking at the Dragon log file, but Marty's advice won't work for that matter.

      As regards your problem, this is just a theory, but do you have the options set to turn on the microphone in the asleep state when launching Dragon? Otherwise, as Michael pointed out, the error message would not be thrown, until or unless you try to actively turn on the microphone.

      Rüdiger

       

    • Anonymousposted July 23, 2012
      This has been removed by a moderator
    • Rüdiger Wilke

      In my realm of experience, if a program is not running in the Processes tab of Task Manager, it is not running???

       

      Yes, Marty, but that's just because your realm of experience with computers and software in particular is somewhat limited obviously. You cannot trust on the Windows Task-Manager giving you the whole truth all the time. Like I said, do the same experiment again, but this time, look at the Dragon log file after you have closed out of Dragon and Outlook, take note of the timestamp when the last entry was written to the log file, then just start Outlook and go back to the Dragon log again, and take note of what has happened.

      Rüdiger

       

    • Anonymousposted July 24, 2012
      This has been removed by a moderator
    • Terence Bull

       Message about Multimedia Device. Dragon naturally speaking v11.5 SP1 If using Office 2003 and Windows 7

      Dragon may produce an error message as follows " cannot find multimedia device.check to see if your computer has a sound card or if the multimedia wave in component is missing from the sound card"

      This is caused by an Outlook add in that does not show under Tools-Options-Other-Advanced options-COM-Add-ins Because it does not show you can't disable it by uncheck in the box.

      Other add Ins such as Evernote Outlook may be visible and checked.

      It can be resolved by always having a microphone connected to the PC check that it is shown in Recording Devices lower right on the PC (click the sound icon) as "plugged in "

      Alternatively if you don't want the microphone headset always plugged in are comfortable about editing the registry or get a geek to do it for you. 1. Navigate to :- HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\Dgnoutlook.Connect 2.

      Change the LoadBehavior value to 2. Which is default 3

       

      Since doing this the problem has not been seen any more when opening OUTLOOK 2003 . I recommend this solution for anybody who has weird problems with Outlook potentially caused by the non listed Dragon plugin. Oddly in Windows 8 no problem occurs with the original settings. In Windows 8 you can even open Dragon Naturally Speaking without a Microphone connected but doing this in Windows 7 gives the same message " cannot find multimedia device. Check to see if your computer has a sound card or if the multimedia wave in component is missing from the sound

    • Deborah LasGuitares

      It seems to be a problem on any computer running Win 7-64. I replaced my soundcard due to this error and still have the same problem.  No sound at all on my machine.  I bought the new soundcard so I could use Dragon better. This is just the pits. It's been six months now trying to make my computer have sound again. That's kind of a big problem.