I have had a serious issue trying to get Dragon 11.5 to work. I have had literally months of conversations with support, who frankly seem clueless and kept sending the same scripted responses time after time and didn't respond for weeks at a time. I'm now in the process of getting a refund-also nigh on impossible to do-BUT if I can get a fix from the user community, I'll be happy. I'd rather have it working then a refund. I've been using Dragon since v3.5 and have been a loyal and happy user up to now.
I'm running Vista 32 bit, all updates installed.
I've been asked to try:
using the remover tool and reinstalling,
running the repair option for the installation,
run from the command prompt "C:\Program Files\Nuance\NaturallySpeaking11\Program\natspeak.exe" /fixguids,
and lastly, uninstall then remove all registry entries by hand, and reinstall
the original support email I sent, describing the problem:
Hi, just purchased and installed 11.5 and it will not load. When loading the following error is received. I have tried running the repair option with the same result, it will not load.
One or more registry settings are corrupt and your registry permissions prevent Dragon NaturallySpeaking from correcting them. Please run Dragon NaturallySpeaking Setup and select the Repair option.
After months of back and forth with support, this is the last one I sent before starting the refund process:
In a last ditch attempt to finally fix Dragon today I did the following:
-I uninstalled it using the control panel.
-Then, for good measure, I ran the Dragon 11 remover tool to ensure I had thoroughly uninstalled, and restarted my computer.
-I then installed Dragon 11. When I attempted to run the installed program, I received the same error message as always "One or more registry settings are corrupt and your registry permissions prevent Dragon NaturallySpeaking from correcting them. Please run Dragon NaturallySpeaking Setup and select the Repair option."
-I went over every direction I have been given to fix the problem and tried them all again, paying careful attention to detail.
I still can not use Dragon 11. You have no idea how much I want to use this, but unless you have another solution this is a dud. Please advise on how I can obtain a refund, thanks.
Fellow users, does anyone have any ideas? I'm stumped and frustrated. Thanks!