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    Jerry Menikheim
    PaperPort 11 Scan Manager
    Topic posted November 19, 2012 by Jerry Menikheim 
    251 Views, 2 Comments
    Title:
    PaperPort 11 Scan Manager
    Content:

    I am unable to scan using PaperPort.  Attached is the error message I am receiving.

    I have re-installed the scanner (Epson Perfection 2400 Photo) and Paper Port 11 Professional but that has not corrected the problem.

    My OS is Win XP Professional  SP3 with the latest updates.

    Image:

    Comment

     

    • Michael Kenward

      I assume that you can scan outside of PaperPort.

      How about Scan Direct?

       

      • Jerry Menikheim

         Thank you for the prompt reply.

        Yes, I can scan outside of Paper Port.

        Scan direct generates the same error message and the program locks up.  I forgot to say in my first post that the program locks up wth the original attempts to scan.

        I don't know if the following has anything to do withthis problem but  I added additional RAM and a wireless card.  When booting up after the installation I had to wait while my computer went thru and recognized new hardwre, including the scanner.

        I did not have this problem prior to this.

        I am going to re-install the scanner and Paper Port while awaiting a reply.