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    William Ames
    DocuCom PDF Trial Waterwark (www.pdfwizard.com)
    Topic posted December 26, 2012 by William Ames 
    2707 Views, 14 Comments
    Title:
    DocuCom PDF Trial Waterwark (www.pdfwizard.com)
    Content:

    After upgrading to windows 8, I have the infamous DocuPen watermark on all my pdf files.  I google issue and asked me to uninstall Paperport 14, which I did, but then I was unable to reinstall, since windows 8 for some reason is not giving me full permissions.  Anyways, I ran a restore to bring back program and I'm stuck.  I am in a catch 22 and need some help.  Nuance sucks because they do not offer any type of type of help after 90 days.  Thanks.

    Jeff

    Comment

     

    • Charles Sparks

      Jeff,

      I don't have Win 8, but this is a known issue to Nuance. Check out this knowledge base answer and see if it helps:

      http://nuance.custhelp.com/app/answers/detail/a_id/4589/kw/Docucom%20Trial%20Watermark/session/L3RpbWUvMTM1NjU0NDUxNC9zaWQvQTdBMVhKZWw%3D

      This topic was updated just last January so it is fairly current. I think there is also an update available to fix this problem for PP14.

      Charles

    • William Ames
      Charles, The issue is no longer how to get rid of watermark but rather how to reinstall Paperport 14 on my Windows 8 system. Win 8 security protocols block any installation to internal folders.
    • Charles Sparks

      Ok, again, I don't have Win 8, but try this anyway. Open Windows Explorer and navigate to your installation file. Right-Click on the installer file and select "Run as Administrator".

      Does that work?

      Charles

      • William Ames

        Charles,

        Wow,  after a lot of work I finally got PP14 reinstalled on my computer running Windows 8.  Issue was all about permissions.  PP14 was trying to write to the c:\programdata folder, which is hidden and was giving me an error.  First of all, I had to find where to enable view of hidden folders and one that was done, I had to battle win 8 to allow me to add the necessary permissions so the installation program would work.  Big, big hassle.  No help from Nuance.

    • William Ames
      Done that. I have one last idea that I'm going try...
    • Charles Sparks

      Jeff,

      That's what "Run as Administrator" is all about, i.e., Permissions. I guess I need to set up a sandbox for Win 8 and learn something about it. It sounds like there are some changes in where some stuff gets stored.

      Did the new install fix the Trial Mark problem?

      Charles

    • William Ames

      Charles,

      I always select "run as administrator," but still get the "do not have permissions to access folder" error.  I've contacted Nuance support and they've opened a ticket.  Thanks.

       

      Jeff

    • Douglas Cordiner

      I had the same problem in PaperPort 12 back in 10/18/12 and this is what Nuance told me then.

       

      "Install this patch to remove the watermark from new PDF files.

      "DocuCom PDF www.pdfwizard.com"

      http://www.pdfwizard.com/eng/qa/downloadall.asp"

       

      I now have version 14 and am getting the same watermarks.

      And I had the same issue installing PaperPort 14 on Windows 8 Pro.  And yes I did use "run as administrator" but Windows 8 was dening me access.  I finally had to reinstall Windows 8. Then the first program I installed was PaperPort 14 and it installedfine.

      So If you have Windows 8 and PaperPort 14 is already installed don't uninstall PaperPort and expect to just reinstall, it will not.

      • Douglas Cordiner

        OK, disreguard what I just said about   "http://www.pdfwizard.com/eng/qa/downloadall.asp"

        This is what I just did to resolve the DocuCom watermark problem.

        Follow the instruction here and install the CoreLib patch.

        http://nuance.custhelp.com/app/answers/detail/a_id/5926/kw/DocuCom

        These are for PaperPort 12 but they just worked for me in PaperPort 14.1 on Windows 8 Pro 64 bit.

        you can just download the patch here.

        http://supportcontent.nuance.com/paperport/12/CoreLib.zip

         

    • Douglas Cordiner

      I also have PaperPort 14 on Windows 8 Pro 64 bit and I am getting the same watermarks.

      And I had the same issue installing PaperPort 14 on Windows 8 Pro.  And yes I did use "run as administrator" but Windows 8 was dening me access.  I finally had to reinstall Windows 8. Then the first program I installed was PaperPort 14 and it installed fine.

      So If you have Windows 8 and PaperPort 14 is already installed don't uninstall PaperPort and expect to just reinstall, it will not.

      To get rid of the dreaded DocuCom PDF watermark just download and install the CoreLib Patch.

      http://nuance.custhelp.com/app/answers/detail/a_id/5926/kw/DocuCom

      These are for PaperPort 12 but they just worked for me in PaperPort 14.1 on Windows 8 Pro 64 bit.

      alternatively you can just download the patch here.

      http://supportcontent.nuance.com/paperport/12/CoreLib.zip

      Hope this helps,

      Doug

       

    • Richard Star

      Thank you for this post.

      I ran into this problem in PaperPort 14, when I activated Dragon 12 on Windows 7 Professional 64 bit.

      I don't know what one has to do with the other, however, installing the patch resolved my issue.

      I download the patch, extracted the files, and ran the setup.

      http://supportcontent.nuance.com/paperport/12/CoreLib.zip

      I first make sure that I had no nuance products running, including DNS, PaperPort, etc.

      Thanks again

       

    • Thomas Morrison

      I had the trial watermark problem after upgrading main disk to SSD.  Apparently the license binds to the ID of the drive.  Stupid, since this style of licensing should anticipate hardware changes and be tolerant of changes to a single hardware item (a shift to a totally different PC would change multiple items at once).

      Windows 7 64-bit, Paperport Professional 14.

      After reading Richard Star's post, I simply ran the patch which is described for Paperport version 12.  Result: watermarks went away.

      While I am sympathetic with the fact that Nuance is redistributing Docucom, and does not have direct control over the licensing mechanism, Nuance should update its knowledgebase patch description to include newer versins.

      • Alan Sanderson

        I have Paperport 11.2.0.330  on Windows 7.  I  reimaged my RAID to a new drive. Now I get a watermark in my PDF scans. How does this get fixed?  Also, support was unable to get rid of the watermark in PDF Converter 5 when I installed it on Windows 7.   Omnipage appeared to install but could never get past the validation, and the tech support never provided a fix OR a working copy of Omnipage..  Their sales droids  quit calling me because I won't pay for another product until software I already paid for is working  So far the only product that was working on Windows 7 was Paperport, then it apparently got hosed when I replaced a RAID drive. If a hardware replacement causes a properly installed product  to quit working, there should be some software engineers that quit working.  I would be willing to try later versions but I did not receive anything useful for what I already paid. I might consider paying for product upgrades again if they can just deliver 1 ea. Omnipage, 1 ea. PDF Converter, and 1 ea. Paperport that WORK in exchange for the products I purchased that do not work.

    • Richard Kaufman

      http://supportcontent.nuance.com/paperport/12/CoreLib.zip usually works to get rid of the dreaded watermark in the newer versions.  I've had a go-around with it twice in different versions. I'm not sure how or why a computer loses it's ability to generate the correct "permissions" to use a software we have paid to license, but it happens with Nuance products.  So, whatever you do, don't uninstall Paperport unless you're a dyed-in-the-wool, card-carrying, registered computer genius!  If you do, Nuance corporate paranoia will make a reinstall as difficult and time-consuming as possible - no matter what version of Windows you have.