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    Kyle Bennett
    Logitech h800
    Topic posted March 26, 2013 by Kyle Bennett, tagged Hardware Specific Topics, How To, Installation and Configuration Topics, Tips and Tricks, Troubleshooting 
    1921 Views, 16 Comments
    Title:
    Logitech h800
    Content:


    I have a logitech h800 headset and I've had no luck wiith getting it to work with Dragon NaturallySpeaking 12.5. I've tried the nano RF adapter that comes with the headset and a Rocketfish RF-MRBTAD miccro Bluetooth 2.1 adapter. I've had no luck with both adapters working with Dragon. I get an error saying the microphone could not be setup. Anyone have this headset or know what I could be doing wrong or any tricks to getting this to work. I really need and would like to get this fixed ASAP. Thank you for your help and suggestions.

    Comment

     

    • Anonymousposted March 26, 2013
      This has been removed by a moderator
    • Kyle Bennett

      Yes the headset is paired and connected. I have used it with other programs such as Skype, Google voice and others. In the headset works just fine.

    • Anonymousposted March 26, 2013
      This has been removed by a moderator
    • Rick

      If you look at the Logitech website, you will see that many people are having problems with the RF adapter, going back a year or 2, and Logitech have not responded to these calls for assistance in any constructive way, much less provided a new driver.

      I initially started using the headset with the RF adapter, and Bluetooth microphone as the source, but had to give up because the connection would continually drop out (I went through all the USB troubleshooting steps wasting a heap of time and to no avail).

      I now use it via a direct Bluetooth connection to the computer, and Microphone (Mic-in) as the source (there is another post on this forum that deals with how to do this).  I also use ProcessLasso - a little utility that speeds things up by adjusting CPU priorities (also mentioned on this forum).

      I get pretty good results even though the playback can be a little crackly (playback using the RF adapter used to be crystal clear, but oddly I think there were more recognition problems); I bought the headset because was given a rating of 6 Dragons.

      • Michael Kenward

        As Rick says, Logitech is pretty nonchalant about dealing with receiver issues. The company rarely offers any advice on this on its own support forum.

        If it is an interference issue – unlikely if the earphones work but the microphone doesn't, which is one regular complaint, often sorted as Marty suggested – then you should know that USB3 ports create RF interference with other wireless equipment. I can provoke this by putting a USB3 extension cable next to my wireless mouse.

        If you don't have USB3, then this clearly isn't the problem for you. But if your PC has USB3 ports, then putting the receiver on an extension cable and keeping it clear of the USB3 hardware is one option.

        When Intel did some tests on this, it wrapped things in metal foil to demonstrate what is happening. I don't think they suggested wrapping cooking foil around your head, but there's nothing to stop you from trying it! If you do, please send us a photo.

    • Douglas Teten

      Logitech

       

      Right after I upgraded with Service Pack 1, my Plantronics 995H , which is similar to your product, stop being recognized by Dragon.   I have run numerous diagnostics and there is absolutely nothing wrong with this Headset and it works on all other programs. I have used this headset for Dragon over the last 3 years without incident.

      I am planning on calling tomorrow.  The Electronic Email Question form for technical suppoer has had "Presale Inquiry" lockdown for 2 days .  Without changing it you cannot submit a question.   I have had to do this before and Dragon has waived technical assistance fee.    Your product is listed on the compatibility list .    I strongly suspect that this might be a universal hidden problem with wireless headsets.    Getting Dragon to admit it.......

      • Mitch White

        I had had no problems with the software or using my logitec h800, then it auto installed service pack 1 and it fails the micro phone tese, and is hardly usable now, I have reinstalled the software 2x, it always works fine until service pack 1 is installed, and I am not paying them 10 dollars to hear how its my systems fault, or down grading to their junk head set that came with it, so I guess they have improvved their software to the point its unusable.

    • Anonymousposted March 28, 2013
      This has been removed by a moderator
    • Nuance Moderator

      Hi Kyle,


       
      There have been a few reports where specific devices (including the Logitech H600/H800 microphones) may not be recognized by Dragon after upgrading to version 12.5.  
       
      To resolve the issue, we recommend adding a new Source to the existing User Profile and selecting the "Microphone plugged into Mic-In jack (most common)" source option.  After completing the quick Check Microphone tests, the device should work within Dragon as it did previously.
       
      For exact steps on adding a new source, please see Technote 6988.
       
      Thanks,
      -Nuance

       

    • tod wells

      Logitech Microphones simply aren't made with Speech Recognition in mind and never really have been. There are many microphones that work well with speech recognition but you have to find a online store that specializes in them. If you google you'll find them, here's one

      http://www.themicrophonestore.com I hope that helps.

      • Rick

        The 2 microphones, Logitech H600 & H800, are rated 6 dragons by Nuance.  That's why I bought the H800. 

        The problems mentioned above do not relate to recognition accuracy.  They relate to getting the microphone/s connected reliably to the computer and/or to DNS. 

        So, I don't understand what you're getting at.  Please explain. 

        The nano RF adaptor issue is well known to Logitech but hasn't been fixed; potential USB3 interfence is mentioned but I disabled USB3 and still had a problem. 

        Adding the speech source via Mic-in allows me to make a direct Bluetooth connection to the computer, ie without the nano RF adaptor. 

        Both methods, give pretty good accuracy compared to my previous Plantronics mike. 

         

    • tod wells

      Rick,

      I didn’t mean to offend you if I did and maybe I missed the main point of your post but I spent a lot of time researching the web before I bought my microphone. If you visit other websites that only deal in speech recognition and speech recognition microphones such as speechtechnology.com, speechempoweredcomputing.co.uk or *** you don’t find these logitech microphones. I also did a fair bit of reading on other speech recognition forums and I found lots of negative comments about Logitech microphones in use with speech recognition. Plantronics microphones may have their place but when it comes to speech recognition my research also led me to believe they’re ***. My microphone yields around 99% accuracy and I don’t have to wear anything. I hope you get your H800 working, best of luck.

      • Rick

        No problem really, but I didn't understand how your comment related to the above issues. 

        The problem of getting a bluetooth mic recognised by DNS seems to be common and unrelated to the brand (but solved as above).  Really a DNS issue.

        Notwithstanding, I would like to find a mic that is wireless, doesn't slow DNS down, is accurate, doesn't cost a too much, and well supported too by the manufacturer (Holy Grail of speech recog?).

        What are you using?

    • Trent Ducker

      I would recommend taking Nuance microphone ratings with a grain of salt. As Tod noted, there has been a great deal of discussion about various speech recognition microphones on other speech recognition forums where it is generally considered that Logitech and Plantronics microphones are better suited to gaming and VoIP, as opposed to speech recognition, which has higher requirements. However, for this particular issue, it may be as simple as creating a new user profile and importing your vocabulary and commands from the previous profile. There is no need to disable USB 3.

      • Rick

        Yes, Nuance support and advice ...  How to take a great product and hobble it.

        Anyway, I don't see how making a new profile would make a difference.  I've had to do this several times (when installing v12 wouldn't upgrade my v11 profiles; on advice from Nuance support when trying to solve a myriad of issues with v12 - still unsolved; when trying to solve the connection issues; and when I actually had a corrupt profile). 

        I don't see how this would solve the connection issues described here unless the profile is corrupt.  Also, it does take a bit of time to do, probably at least a half hour.  Also, if one has spent a lot of time training and optimising a profile, then these adaptations are lost. 

        The nano RF receiver issue (dropping out) seems to unrelated to DNS. 

        Getting DNS to recognise the mic, seems to be a bug in the software, and it seems to vary from user to user. 

        I'm curious to know if the sort of issue being discussed here has actually ever been solved by creating a new profile. 

    • Rick

      I think I finally found a solution to the nano RF receiver issue.

      See this YouTube post on how to fix the nanoreceivers:

      http://www.youtube.com/watch?v=1NlYRsVJB74

      Rather than taking mine apart, I wedged a rectangular piece of business card between the metal frame and the plastic that has the USB contacts embedded on it.

      Now works perfectly.  Previously, my laptop would "see" the nanoreceiver for varying periods of time and then it would drop out erratically.

      I think it pretty clear that this is a manufacturing fault and Logitech needs to replace the nanoreceivers for free.