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    Crystal O'Donnell
    It's won't even launch.
    Topic posted February 3, 2013 by Crystal O'Donnell  , tagged Installation and Configuration Topics, Troubleshooting
    155 Views, 1 Comment
    Title:
    It's won't even launch.
    Content:

    I had Dragon 2.5.2 and never got the software to launch let alone work. I thought I would give it one more try with the latest version for mac since I upgraded to Mountain Lion. I can't even get the software to open, when I try to open it I get a window adivsing the Dictate quit unexpectedly. Any suggestions?

    Comment

     

    • BRUCE MCPHAIL

       

      Crystal

       

      I have had the same problem is what you and many other people are having.

      Try relaunching the dictate software again. It should crash and bring up a report to Apple. This report will be about 10 or 11 pages long. Check the first page about a third of the way down, and if you see this message 

      Exception Type:  EXC_BREAKPOINT (SIGTRAP)

      you have to go into the library and delete your dictate preferences, dictate cache, application support dictate.

      If you turn to page 201 in the Mac dictate manual version 3 it will give you the information that you need to delete.

      If you Google this set of words: Exception Type:  EXC_BREAKPOINT (SIGTRAP) you will find that this is an Apple problem and definitely not a nuanced dictate problem. You will find that this problem occurs with many different types of Mac software.

      As soon as I had deleted the above-mentioned items I had no trouble reinstalling the software.